一般管道信息

Who to call if repairs are needed\r\n

If you're confident about doing minor plumbing work yourself, like changing a tap washer to stop a drip, that's perfectly okay. But for bigger problems, renovations, or replacing toilets or hot water systems, you have to call a plumber.

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如果需要修理,找谁

如果你有信心自己做一些小的管道工作,比如换一个水龙头垫圈来阻止滴水,那完全没问题。但对于更大的问题,如装修,或更换厕所或热水系统,你必须打电话给水管工。


When to hire a plumber\r\n

You'll need a plumber to:

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  • fix bigger problems
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  • do renovation work
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  • replace hot water systems, toilets and showers. 
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Don't forget to ask them to give you a Certificate of Compliance after they've finished the work. This certifies that the plumbing work meets the Plumbing Code of Australia.

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什么时候雇佣水管工

你需要一个水管工:

  • 解决更大的问题
  • 进行装修工作
  • 更换热水系统,厕所和淋浴。

在他们完成工作后,别忘了要求他们给你一份合格证书。这证明管道工程符合澳大利亚的管道规范。

要了解更多关于何时需要有执照的水管工,请访问新南威尔士州公平贸易.你亦可在此了解有关渠务及渠务巡视/规例、工程通知书、符合规定证明书、污水收集服务图及审核巡视费用的详情。


What you're responsible for\r\n

You're responsible for maintaining the pipes and fittings on your property up to where they connect to our water, wastewater and stormwater networks – your point of connection.
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\r\nThe pipes and fittings include all:

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  • private water, wastewater and stormwater pipes and taps
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  • pumps, tanks and other equipment used on your private pipes
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  • pipes that you share with other properties
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  • private pipes that service your property, even if they're not on your property – the private pipes that supply your property may be on a neighbour's property.
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You're also responsible for protecting any of our pipes and fittings that are on your land, and you must let us enter your property if we need to maintain or repair any part of the water, wastewater or stormwater systems.

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To find out more about what you need to maintain, read Your responsibilities when connected to our services (365KB).

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你有什么责任

您有责任维护您的物业上的管道和配件,直到它们连接到我们的水,废水和雨水网络-您的连接点。

管道及配件包括:

  • 私人用水、污水及雨水管及水龙头
  • 专用管道上使用的泵、罐和其他设备
  • 与其他属性共享的管道
  • 为你的财产服务的私人管道,即使它们不在你的财产上——为你的财产提供服务的私人管道可能在邻居的财产上。

您也有责任保护我们在您土地上的任何管道和配件,如果我们需要维护或修理任何部分的水、废水或雨水系统,您必须允许我们进入您的财产。

要了解更多关于您需要维护的内容,请阅读当你连接到我们的服务时,你的责任(365KB)


What we're responsible for
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We're responsible for our pipes (all the pipes, channels and structures that provide services to you) and the water meter on your property. We may have other assets on your property that we also have to maintain.

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Keep in mind that we don't offer a free repair service for:

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  • wastewater pipes
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  • unauthorised connections
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  • pipes we can't get to easily
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  • pipes that have been damaged by others
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  • water pipes that run along the footpath or cross other properties to connect to our water network.
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我们要对什么负责

我们对我们的管道(所有为您提供服务的管道、渠道和结构)和您财产上的水表负责。我们可能在你的财产上有其他资产我们也需要维护。

请记住,我们没有提供免费维修服务:

  • 污水管道
  • 未授权的连接
  • 我们不容易接触到的管道
  • 被别人损坏的管道
  • 沿着人行道或穿过其他物业的水管连接到我们的供水网络。

如果你发现我们的管道漏水,请告诉我们,我们会修理的。

如果你发现我们的管道有漏洞就给我们打电话
如果你发现我们的管道漏水,随时打电话给我们13 20 90.如果问题在你的住宅内一米以内,我们可能会修理连接你的住宅与我们的水网的水管。


When our pipes and fittings are on your property\r\n

If we have pipes and other assets (listed below) on or near your property, we need your help to protect them from damage. They may be shown in an easement on your Land Title Deeds. An easement is a right to use part of someone's property for a specific purpose. If we hold an easement on your land, you must let us in when needed, and you can't build over the easement without our permission.
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\r\nWe will maintain our assets, but you must keep them clear and let us onto your property if we need to maintain or repair them. You must not bury or build over them, as we may need access to maintain, repair or replace them. 

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If you damage any of our pipes or fittings, we may charge you to repair or replace them. 

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当我们的管道和配件出现在你的地盘上

如果我们在您的财产上或附近有管道和其他资产(如下所示),我们需要您的帮助来保护它们免受损坏。它们可能显示在你的土地业权契约的地役权上。地役权是指为特定目的使用某人部分财产的权利。如果我们在你的土地上拥有地役权,你必须在需要的时候让我们进去,没有我们的允许你不能在地役权上盖楼。

我们会保管好我们的资产,但你必须保管好如果我们需要维护或修理它们,请让我们进入你的财产。你不可以在它们上面掩埋或建造,因为我们可能需要使用它们来维护、修理或更换。

如果您损坏了我们的任何管道或配件,我们可能会向您收取修理或更换费用。

Please make sure the area around the meter is clear and accessible so we can read, repair or replace it. Learn more about your meter.

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请确保仪表周围的区域是干净的,便于我们读取,维修或更换。了解更多必威bw

Sometimes our pipes run under private property. If you're doing any building, excavating or landscaping work on your property, make sure you know where our pipes and other services are. Find out before you dig with Before You Dig Australia (BYDA). BYDA can deliver free plans of our assets to your inbox.

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If you're building over or next to our assets, we may need to approve your building plans. Learn more about building plan approvals.

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有时我们的管道在私有财产下面。如果您在您的房产上进行任何建筑、挖掘或景观美化工作,请确保您知道我们的管道和其他服务的位置。在你挖掘之前找出答案在你挖澳大利亚之前(BYDA).BYDA可以将我们的资产免费计划发送到您的收件箱。

如果你建在我们的资产上或旁边,我们可能需要批准你的建筑计划。了解更多关于建筑图则获批

Most people are connected to the normal wastewater system, but in some parts of Greater Sydney we have agreements with customers for pressure or vacuum systems. In these cases, we may need to maintain or repair pumps and associated equipment on your property. Find out more about different types of wastewater systems.

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大多数人都连接到正常的废水系统,但在大悉尼的一些地区,我们与客户签订了压力或真空系统协议。在这些情况下,我们可能需要在您的财产上维护或修理泵和相关设备。了解更多不同类型的废水系统

Hydrants (282.1 KB) enable us to access the water mains. They are usually covered by a metal or concrete plate and are on the footpath or roadway. Please don't build your driveway over them or bury the hydrants on the nature strip.

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Don't remove or obscure the small signs with 'HP' or 'HR' in red. These show the Fire & Rescue and Rural Fire Services where the hydrants are in case of fire. Being able to find the hydrant quickly can be critical during an emergency. 

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消火栓(282.1 KB)能让我们接通水管。它们通常被金属或混凝土板覆盖,位于人行道或道路上。请不要把你的车道盖在它们上面,也不要把消防栓埋在自然地带。

不要移去或掩盖红色“HP”或“HR”的小标志。这些显示了消防救援和农村消防局在发生火灾时消防栓的位置。在紧急情况下,能够快速找到消防栓是至关重要的。

Maintenance holes (174KB) may be on or near your property, usually near the boundary. These holes enable us to access our wastewater and stormwater systems to clear blockages.

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If we can't access these holes to clear blockages, wastewater or stormwater can back up in the pipe and flow out of pipe grates or openings into the street, your yard or possibly inside your home. Find out more about blockages below.

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维修孔(174KB)可能在你的财产上或附近,通常在边界附近。这些孔洞使我们能够进入废水和雨水系统,清除堵塞。

如果我们不能进入这些孔清除堵塞,废水或雨水就会在管道中倒流,从管道格栅或开口流入街道、你的院子或可能进入你的家。在下面找到更多关于阻塞的信息。

Ventilation shafts (149.1KB) allow air to enter and exit the wastewater system. This helps prevent the pipes from corroding.
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通风井(149.1KB)允许空气进出废水系统。这有助于防止管道被腐蚀。

如何报告故障
请给我们打电话13 20 90报告我们的任何管道或配件的故障,无论它们是在您的财产,人行道或道路上。


When we need to enter your property
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Under the Sydney Water Act 1994, you must allow us to enter your property to maintain or repair our water, wastewater or stormwater system when we need to. We'll usually write to you to arrange an appointment. We don't usually need you to be home as long as you provide clear access and secure your pets. 

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We'll need to access our equipment for repairs and maintenance either on the street or on your property.

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当我们需要进入你的房子时

1994年悉尼水法,您必须允许我们进入您的财产,以维护或修理我们的水,废水或雨水系统,当我们需要时。我们通常会写信给你安排约会。我们通常不需要你在家,只要你能提供安全通道,保护好你的宠物。

我们需要使用我们的设备进行维修和维护要么在街上要么在你的房子里。


How to find and prevent leaks
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Leaks occur when a pipe has been damaged in some way. This causes water or wastewater to leak out of the pipe. You might have a leak in your water pipe if you have:

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  • wet patches on your lawn during dry weather
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  • patches of lawn or garden that are growing better than the area around it
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  • a funny hissing sound coming from your water pipe
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  • a water bill with much higher water use than usual, although you haven't changed the way you use water on your property.
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Read about leak detection to learn how to find and prevent leaks.
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\r\nIf your bill is higher than expected, you may have a hidden leak. If a licensed plumber finds and repairs a hidden leak, you can apply for a hidden leak allowance on your bill.

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如何发现和防止泄漏

当管道以某种方式损坏时,就会发生泄漏。这会导致水或废水从管道中泄漏出来。你的水管可能有漏水,如果你有:

  • 在干燥的天气里,你的草坪上有潮湿的斑块
  • 一小块一小块的草坪或花园长得比周围地区好
  • 你的水管里传来一种有趣的嘶嘶声
  • 虽然你没有改变你的用水方式,但你的水费却比平时高得多。

读到必威备用 学习如何发现和防止泄漏。

如果你的账单比预期的高,你可能有一个隐藏的漏洞。如果有执照的水管工发现并修复了一个隐藏的漏洞,你就可以申请隐藏泄漏允许值在您的账单上。

报告泄漏应该打电话给谁
如发现私人水管漏水,请致电持牌水管工。
如果你认为是我们的管道漏水,给我们打电话13 20 90


How to prevent wastewater blockages
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Blockages occur when there's something inside your pipe that stops it working properly. Most blockages (also known as sewer chokes) occur in wastewater pipes. They're usually caused by tree roots that have found a way into the pipes, or when someone has put something down the toilet that's not designed for it. For example, a soft toy.

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You can help stop blockages by choosing the right trees for your garden and making sure you don't plant trees near any pipes. Your local nursery can give you advice on trees and their root systems.

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If you'd like to know where your pipes are, apply for a sewerage service diagram through Sydney Water Tap in.

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Call a licensed plumber if you have a blockage in your private wastewater (sewer) pipes. If you think the blockage is in our pipes, call us on 13 20 90. If you're out of pocket because of a blockage in our wastewater pipes, you may be able to make a wastewater blockage claim.

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如何防止废水堵塞

当你的管道里有东西阻止它正常工作时,堵塞就会发生。大多数堵塞(也称为下水道阻塞)发生在污水管道中。它们通常是由树根钻进管道引起的,或者是有人把不适合它的东西放进了马桶里。例如,一个柔软的玩具。

你可以通过以下方法来帮助阻止阻塞为你的花园选择合适的树木还要确保不要在管道附近种树。你当地的苗圃可以给你关于树木及其根系的建议。

如果你想知道你的水管在哪里,可以申请一份污水收集服务图悉尼自来水

如果你的私人污水(下水道)管道有堵塞,请致电持牌水管工。如果你认为堵塞在我们的管道里,打电话给我们13 20 90.如果你因为污水管道堵塞而赔了钱,你也许可以废水堵塞索赔。

Signs of a blockage in your pipes\r\n
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  • Your sinks, bath or toilet are slow to empty.
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  • Your toilet is not flushing properly or has overflowed.
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  • Your toilet or floor drain is making funny gurgling noises.
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  • Wastewater (sewage) has overflowed from the drain, or gully, near your outside tap.
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你的管道有堵塞的迹象

  • 你的水槽、浴缸或厕所排空很慢。
  • 你的马桶不能正常冲水或水溢出。
  • 你的马桶或地漏正在发出有趣的汩汩声。
  • 污水从你外面水龙头附近的排水管或沟渠溢出。

如果你的水管冻住了怎么办

如果管道结冰了,让它们解冻。最好要有耐心——你的仪表和管道会随着天气变暖而自然解冻。千万不要试图用沸水加速这一过程。你的管道很有可能会破裂。

如何防止水管结冰

当你知道寒流即将来临时,用桶、塑料桶或纸箱将地上的管道和仪表隔离,或者用泡沫、橡胶、皱巴巴的报纸或毛巾包裹它们。更好的是,在一个漫长而寒冷的冬天睡个安稳觉,因为你的米上有半个轮胎。

冰覆盖着冻结的管道。

总是让结冰的管道自然解冻。


如何判断你是否使用了循环水

如果你有第二个紫色的水表,你就可以在你的房子里使用再生水。

Our pipes\r\n

These are all the pipes, channels and structures that provide services to you.

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我们的管道

这些都是为你提供服务的管道、渠道和结构。

Private\r\n

We have diagrams showing the water mains we own, but not the private pipes owned by customers.

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私人

我们有我们拥有的水管的图表,但没有客户拥有的私人水管的图表。


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