一般管道信息

Who to call if repairs are needed\r\n

If you're confident about doing minor plumbing work yourself, like changing a tap washer to stop a drip, that's perfectly okay. But for bigger problems, renovations, replacing toilets or hot water systems, you have to call a plumber.

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如果需要维修,谁会打电话

如果您有信心自己做小管道工作,例如更换水龙头洗涤器以停止滴水,那就可以了。但是,对于更大的问题,翻新,更换厕所或热水系统,您必须致电水管工。


When to hire a plumber\r\n

You'll need a plumber to:

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  • fix bigger problems
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  • do renovation work
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  • replace hot water systems, toilets and showers. 
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Don't forget to ask them to give you a Certificate of Compliance after they've finished the work. This certifies that the plumbing work meets the Plumbing Code of Australia.

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何时雇用水管工

您需要一个水管工来:

  • 解决更大的问题
  • 进行翻新工作
  • 更换热水系统,厕所和淋浴。

不要忘记要求他们完成工作后给您合规证书。这证明了管道工作符合澳大利亚水暖法规。

要了解有关您何时需要持牌水管工的更多信息,请访问新南威尔士州公平交易。您还可以了解有关管道和排水检查/法规,工作通知,合规证书,下水道服务图和审计检查费用的更多信息。


What you're responsible for\r\n

You're responsible for maintaining the pipes and fittings on your property up to where they connect to our water, wastewater and stormwater networks – your point of connection.
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\r\nThe pipes and fittings include all:

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  • private water, wastewater and stormwater pipes and taps
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  • pumps, tanks and other equipment used on your private pipes
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  • pipes that you share with other properties
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  • private pipes that service your property, even if they're not on your property – the private pipes that supply your property may be on a neighbour's property.
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You're also responsible for protecting any of our pipes and fittings that are on your land, and you must let us enter your property if we need to maintain or repair any part of the water, wastewater or stormwater systems.

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To find out more about what you need to maintain, read Your responsibilities when connected to our services (365KB).

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你负责的

您有责任维护财产上的管道和配件,直到它们连接到我们的水,废水和雨水网络 - 您的连接点。

管道和配件包括全部:

  • 私人水,废水和雨水管和水龙头
  • 私人管道上使用的泵,坦克和其他设备
  • 您与其他属性共享的管道
  • 即使不在您的财产上,也可以为您的财产提供服务的私人管道 - 提供您财产的私人管道可能在邻居的财产上。

您还负责保护您土地上的任何管道和配件,如果我们需要维护或修理水,废水或雨水系统,则必须让我们进入您的财产。

要了解有关您需要维护的内容的更多信息,请阅读连接到我们的服务(365KB)时的职责


What we're responsible for
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We're responsible for our pipes (all the pipes, channels and structures that provide services to you) and the water meter on your property. We may have other assets on your property that we also have to maintain.

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Keep in mind that we don't offer a free repair service for:

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  • wastewater pipes
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  • unauthorised connections
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  • pipes we can't get to easily
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  • pipes that have been damaged by others
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  • water pipes that run along the footpath or cross other properties to connect to our water network.
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我们负责的

我们负责我们的管道(所有为您提供服务的管道,频道和结构)和您物业上的水表。我们可能在您的财产上还有其他资产,我们还必须维护。

请记住我们不提供免费维修服务:

  • 废水管
  • 未经授权的连接
  • 管道我们无法轻松
  • 被别人损坏的管道
  • 沿着人行道或交叉其他特性的水管连接到我们的水网络。

如果您看到我们的管道泄漏,请告诉我们,我们将修复。

如果您发现我们的管道泄漏,请致电我们
如果您看到我们的管道泄漏,请打电话给我们24/713 20 90。如果您的物业内部的问题少于一米,我们可能会修复将您的财产连接到我们的水网络的水管。


When our pipes and fittings are on your property\r\n

If we have pipes and other assets (listed below) on or near your property, we need your help to protect them from damage. They may be shown in an easement on your Land Title Deeds. An easement is a right to use part of someone's property for a specific purpose. If we hold an easement on your land, you must let us in when needed, and you can't build over the easement without our permission.
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\r\nWe will maintain our assets, but you must keep them clear and let us onto your property if we need to maintain or repair them. You must not bury or build over them, as we may need access to maintain, repair or replace them. 

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If you damage any of our pipes or fittings, we may charge you to repair or replace them. 

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当我们的管道和配件在您的财产上

如果我们在您的财产上或附近有管道和其他资产(下面列出),我们需要您的帮助来保护它们免受损害。它们可以在您的土地所有权契据上的地役权中显示。地役权是用于特定目的的部分财产的权利。如果我们在您的土地上举行地役权,则必须在需要时让我们进入,并且未经我们的许可就无法在地役权上建立。

我们将维护我们的资产,但是您必须保持清晰的状态,并在需要维护或维修的情况下让我们进入您的财产。您不得掩埋或建造它们,因为我们可能需要访问维护,维修或更换它们。

如果您损坏了我们的任何管道或配件,我们可能会收取维修或更换它们的费用。

Please make sure the area around the meter is clear and accessible so we can read, repair or replace it. Learn more about your meter.

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请确保仪表周围的区域清晰可访问,以便我们可以阅读,维修或更换。学到更多必威bw

Sometimes our pipes run under private property. If you're doing any building, excavating or landscaping work on your property call Dial Before You Dig to find out where our pipes and other services are before you start.

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If you're building over or next to our assets, we may need to approve your building plans. Learn more about building plan approvals.

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有时我们的管道在私人财产下运行。如果您正在进行任何建筑物,挖掘或园林绿化工作,请致电挖掘前拨号在开始之前,请找出我们的管道和其他服务的位置。

如果你是在我们的资产上建造或旁边,我们可能需要批准您的建筑计划。学习更多关于建筑计划批准

Most people are connected to the normal wastewater system, but in some parts of Greater Sydney we have agreements with customers for pressure or vacuum systems. In these cases, we may need to maintain or repair pumps and associated equipment on your property. Find out more about different types of wastewater systems.

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大多数人都与普通的废水系统有关,但是在大悉尼的某些地方,我们与客户达成了有关压力或真空系统的协议。在这些情况下,我们可能需要在您的财产上维护或修复泵和相关设备。了解更多有关不同类型的废水系统

Hydrants (282.1 KB) enable us to access the water mains. They are usually covered by a metal or concrete plate and are on the footpath or roadway. Please don't build your driveway over them or bury the hydrants on the nature strip.

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Don't remove or obscure the small signs with 'HP' or 'HR' in red. These show the Fire & Rescue and Rural Fire Services where the hydrants are in case of fire. Being able to find the hydrant quickly can be critical during an emergency. 

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消防栓(282.1 kb)使我们能够进入水管。它们通常被金属或混凝土板覆盖,并在人行道或道路上。请不要在它们上建造车道,也不要将消防栓埋在自然地带上。

不要用红色的“ HP”或“ HR”删除或遮盖小标志。它们显示了消防局消防栓的消防和乡村消防局在发生火灾的情况下。在紧急情况下,能够快速找到消防栓至关重要。

Maintenance holes (174KB) may be on or near your property, usually near the boundary. These holes enable us to access our wastewater and stormwater systems to clear blockages.

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If we can't access these holes to clear blockages, wastewater or stormwater can back up in the pipe and flow out of pipe grates or openings into the street, your yard or possibly inside your home. Find out more about blockages below.

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维护孔(174KB)通常在您的财产上,通常是在边界附近。这些孔使我们能够进入废水和雨水系统以清除堵塞。

如果我们无法进入这些孔以清除堵塞,则废水或雨水可以在管道中备份,然后从管道炉排或开口流入街道,院子或可能在您家中。在下面了解更多有关堵塞的信息。

Ventilation shafts (149.1KB) allow air to enter and exit the wastewater system. This helps prevent the pipes from corroding.
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通风轴(149.1KB)让空气进入并退出废水系统。这有助于防止管道腐蚀。

如何报告故障
请致电我们13 20 90报告使用我们的任何管道或配件的故障,无论是在您的财产,人行道还是道路上。


When we need to enter your property
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Under the Sydney Water Act 1994, you must allow us to enter your property to maintain or repair our water, wastewater or stormwater system when we need to. We'll usually write to you to arrange an appointment. We don't usually need you to be home as long as you provide clear access and secure your pets. 

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We'll need to access our equipment for repairs and maintenance either on the street or on your property.

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当我们需要进入您的财产时

在下面1994年悉尼水法,您必须允许我们进入您的财产,以维护或修复我们的水,废水或雨水系统。我们通常会写信给您安排约会。我们通常不需要您回家,只要您提供清晰的访问权限并保护宠物。

我们需要访问我们的设备,以便在街上或您的物业上进行维修和维护。


How to find and prevent leaks
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Leaks occur when a pipe has been damaged in some way. This causes water or wastewater to leak out of the pipe. You might have a leak in your water pipe if you have:

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  • wet patches on your lawn during dry weather
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  • patches of lawn or garden that are growing better than the area around it
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  • a funny hissing sound coming from your water pipe
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  • a water bill with much higher water use than usual, although you haven't changed the way you use water on your property.
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Read about leak detection to learn how to find and prevent leaks.
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\r\nIf your bill is higher than expected, you may have a hidden leak. If a licensed plumber finds and repairs a hidden leak, you can apply for a hidden leak allowance on your bill.

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如何查找和防止泄漏

当管道以某种方式损坏时发生泄漏。这会导致水或废水从管道中泄漏。如果有:如果有:

  • 干燥天气时草坪上的湿斑
  • 草坪或花园的斑块比周围的区域更好
  • 您的水管发出的有趣的嘶嘶声
  • 尽管您没有更改房地产上的水的方式,但用水量的用水费用要高得多。

阅读必威备用 学习如何查找和防止泄漏。

如果您的账单高于预期,则可能有隐藏的泄漏。如果有执照的水管工找到并修复隐藏的泄漏,则可以申请隐藏的泄漏津贴在你的账单上。

谁打电话报告泄漏
如果您发现私人水管泄漏,请致电持牌水管工。
如果您认为泄漏是我们的管道中的一条,请致电我们13 20 90


How to prevent wastewater blockages
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Blockages occur when there's something inside your pipe that stops it working properly. Most blockages (also known as sewer chokes) occur in wastewater pipes. They're usually caused by tree roots that have found a way into the pipes, or when someone has put something down the toilet that's not designed for it. For example, a soft toy.
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Signs of a blockage in your pipes

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  • Your sinks, bath or toilet are slow to empty.
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  • Your toilet is not flushing properly or has overflowed.
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  • Your toilet or floor drain is making funny gurgling noises.
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  • Wastewater (sewage) has overflowed from the drain, or gully, near your outside tap.
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Call a licensed plumber if you have a blockage in your private wastewater (sewer) pipes. If you think the blockage is in our pipes, call us on 13 20 90. If you're out of pocket because of a blockage in our wastewater pipes, you may be able to make a wastewater blockage claim.

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 You can help stop blockages by choosing the right trees for your garden and making sure you don't plant trees near any pipes. Your local nursery can give you advice on trees and their root systems.

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If you'd like to know where your pipes are, apply for a sewerage service diagram through Sydney Water Tap in.

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如何防止废水阻塞

当您的管道内部有一些使其正常工作的东西时,就会发生堵塞。废水管中发生了大多数堵塞(也称为下水道窒息)。它们通常是由树根引起的,这些树根已经找到了通往管道的方法,或者有人将某些东西放在没有为其设计的厕所里放下东西时。例如,一个柔软的玩具。

管道中堵塞的迹象

  • 您的水槽,浴缸或厕所很慢。
  • 您的厕所没有正确冲洗或溢出。
  • 您的厕所或地板的排水口发出有趣的噪音。
  • 废水(污水)从排水管或外部水龙头附近的沟渠溢出。

如果您的私人废水(下水道)管道有堵塞,请致电持牌水管工。如果您认为堵塞在我们的管道中,请致电我们13 20 90。如果您因为我们的废水管道上的堵塞而失去了口袋,那么您可以做一个废水阻塞宣称。

您可以通过为您的花园选择合适的树木并确保您不会在任何管道附近种植树木。您当地的托儿所可以为您提供有关树木及其根系的建议。

如果您想知道管道在哪里,请通过悉尼水龙头


如果您的管道被冷冻该怎么办

如果管道冻结,让它们解冻。最好耐心等待 - 随着一天的温暖,您的仪表和管道会自然融化。切勿尝试用沸水加快该过程。您的管道会破裂。

如何防止管道冷冻

当您知道途中的冷扣时,用水桶,塑料浴缸或纸板箱将地上管道和仪表隔离开来,或用泡沫,橡胶,皱巴巴的报纸或毛巾包裹它们。更好的是,在漫长的寒冷冬天,您的仪表上有半轮胎。

覆盖冷冻管道的冰。

始终让冷冻管道自然融化。


如何分辨你是否有回收水

如果您有第二个紫色的水表,则可以在物业上使用可回收的水。

Our pipes\r\n

These are all the pipes, channels and structures that provide services to you.

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我们的管道

这些都是为您提供服务的管道,频道和结构。

Private\r\n

We have diagrams showing the water mains we own, but not the private pipes owned by customers.

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私人的

我们的图表显示了我们拥有的水管,但没有客户拥有的私人管道。


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