买卖和移动

Water bills are always the property owner’s responsibility, whether it's your own home or an investment. Either way, the water will be turned on and ready for you or your tenants to use – we don’t turn it off between owners. We'll send you a welcome letter to help you manage your account.

当你购买一处房产时，你会期待什么

水费总是业主的责任，无论是你自己的房子还是投资。无论哪种方式，水都会打开，供你或你的租户使用——我们不会在业主之间关闭它。我们会给你寄一封欢迎信来帮助你 管理你的账户。

When you appoint a conveyancer (unless you're doing your own conveyancing), they'll contact us to find out the current water bill for the property.

Water bills are made up of both fixed service charges and water usage charges. The fixed charges apply to the property and are billed in advance. When you settle, you’ll pay the previous owner any amount they’ve already paid in advance, as well as any payments currently due.  This generally clears any debts against the property related to Sydney Water.

Water usage is billed in arrears, and your conveyancer makes adjustments for these charges. Check under 'water usage adjustments' in your settlement papers for details. Your conveyancer may use our water usage calculators for these adjustments.

完成结算

当您指定一个转让人(除非您自己进行转让)，他们会联系我们，了解当前的水费账单。

水费是由两者组成的固定服务费及水费使用指控。固定费用适用于该房产，并提前结算。当你达成协议时，你将向前房主支付他们已经提前支付的任何金额，以及当前到期的任何款项。这通常可以清除任何与悉尼水务公司相关的财产债务。

水费是拖欠的，你的物业转让人会对这些费用进行调整。详情请查看和解文件中“用水调整”一栏。您的转让人可以使用我们的用水量计算器对于这些调整。

When you or your tenants move in, the water will be ready to use, as we don't turn it off between owners. If you receive a bill in the previous owner’s name, please ignore it. You can expect a bill in your name a few weeks after settlement.

Read our policy Your responsibilities when connected to our services (358KB) to find out about your rights and obligations when you're connected to our systems.

朝着

当你或你的租户搬进来的时候，水就可以使用了，因为我们不会在业主之间关闭它。如果你收到前主人名下的账单，请忽略它。结算几周后，你会收到以你的名义开出的账单。

阅读我们的政策当连接到我们的服务时，您的责任(358KB)当你连接到我们的系统时，了解你的权利和义务。

When the NSW Land Registry Services tells us you're the new owner, we'll send you a welcome letter to help you manage your account. You'll need to complete the new ownership form contained in the letter so we can easily contact you about important account and water supply information. 
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\r\nIf you're a pensioner, you can also apply for a pension rebate.

收到通知说你是新主人

当新南威尔士州土地注册服务部门告诉我们你是新主人时，我们会给你寄一封欢迎信来帮助你 管理你的账户。您需要完成 新的所有权 形式包含在信件 中，以便我们可以方便地联系您有关重要账户 和供水信息。

如果你是领养老金的人，你也可以申请养老金退税．

We generally send bills every quarter. We include some extra information with your first bill to help you understand it better. Find out more about your account. If you'd like us to send your bill to a managing agent or to a different address, you can update your mailing address details when you receive your welcome letter.

You may need to pay some water usage charges once you've moved in that weren't included in your settlement payment. If that applies, you'll see the charge on your first bill. Check under 'water usage adjustments' in your settlement papers for details. If you have any concerns about the charges on your new bill, contact your conveyancer or call us on 13 20 92.

Your payment will be due 21 days after we send the bill. This gives you plenty of time to contact us if you have any questions or concerns about the charges. 

There are several ways you can pay, including online and automatic payment by direct debit. See our payment options and choose the one that suits you best. 

收到你的第一张账单

我们一般每季度寄账单。我们会在您的第一张账单上附上一些额外的信息，以帮助您更好地理解它。了解更多关于您的账户．如果您希望我们将您的账单发送到管理代理或其他地址，您可以在收到欢迎信时更新您的邮寄地址详细信息。

一旦你搬进来，你可能需要支付一些水费，这些水费不包括在你的和解费中。如果适用的话，您将在第一张账单上看到费用。详情请查看和解文件中“用水调整”一栏。如果您对新账单上的费用有任何担忧，请联系您的转让代理人或致电我们13 20 92．

您的付款将在我们 发送账单后 21天内到期。 This gives you plenty of time to contact us if you have any questions or concerns about the charges. 

有几种付款方式，包括网上付款和直接借记自动付款。看到我们的付款方式然后选择最适合你的。

The main thing you need to know when you're selling is that you don't need to disconnect the water supply. Your conveyancer typically gets a conveyancing certificate from us that lists any outstanding charges on a property. This helps the buyer and seller pay the correct amount when a property is sold. Ask your conveyancer how water use will be determined at settlement.

If you receive a bill after your property has settled, please return it to us and tell us you've sold the property.
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出售你的房产

当你在销售时，你需要知道的主要事情是 不需要断开连接 供水。您的物业转让人通常从我们那里获得 物业转让证 ，上面列出了物业的任何未偿付费用。这可以帮助买家和卖家在出售 房产时支付正确的金额。询问你的转让代理人如何确定水的使用在结算。

如果您在您的财产结算后收到账单，请将其退还给我们，并告诉我们您已经出售了财产。