协议

Our agreement with you
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Most services you connect to will be covered by our Customer Contract (6MB), which outlines the level of service we offer and explains your rights and obligations. However, some types of connections or services may be different to the services outlined in the Customer Contract or have ongoing conditions of connection, such as maintaining pumps or pipes. You'll have a separate agreement to explain what you must do to use and maintain your connection.

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我们与您的协议

您连接的大多数服务将由我们涵盖客户合同(6MB), 哪个概述了我们提供的服务水平,并解释了您的权利和义务。但是,某些类型的连接或服务可能与客户合同中概述的服务不同或有连接条件,例如维护泵或管道。您将有一个单独的协议来解释使用和维护连接必须采取的措施。

您必须遵循您的连接协议中的所有条件,否则我们可能会断开您的服务。我们的客户合同仍然适用于您的连接协议中未提及的服务的任何部分。如果您没有连接协议,但认为您需要一个连接,请致电我们13 20 92


Trade wastewater\r\n

We use these agreements to manage wastewater discharges contaminated by the business activities of commercial or industrial trade wastewater customers.
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\r\nYour agreement may cover:

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  • any wastewater treatment equipment you must install
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  • wastewater quality/acceptance standards you must meet
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  • types of pollutants you must manage in your wastewater
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  • the need to monitor your wastewater quality
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  • how often you must sample and how often we will sample your wastewater quality
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  • the maximum volume of trade wastewater you can discharge
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  • where and when you can discharge trade wastewater into our systems
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  • the need to meter your trade wastewater discharges.
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贸易废水

我们使用这些协议来管理因业务活动而污染的废水排放商业的或者工业的交易废水客户。

您的协议可能涵盖:

  • 您必须安装的任何废水处理设备
  • 废水质量/接受标准,您必须满足
  • 您必须在废水中管理的污染物类型
  • 需要监视您的废水质量
  • 您必须多久进行一次品尝,我们多久一次采样您的废水质量
  • 您可以排放的最大贸易废水量
  • 您可以在何处以及何时将贸易废水排入我们的系统
  • 需要衡量您的贸易废水排放。

如果您有持续的连接条件,我们将与您达成协议。


Pressure sewerage wastewater connection\r\n

We use these agreements to manage connections to our pressure sewerage system where property owners privately own the pressure sewerage equipment.  Many of these connections were installed as part of our Priority Sewerage Program.
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\r\nYour agreement will cover:

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  • what pressure sewerage equipment you must have on your property to operate your wastewater connection
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  • who owns and maintains the connection and pressure sewerage equipment on the property.
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Our wastewater network explains the different types of wastewater systems.

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压水废水连接

我们使用这些协议来管理与我们的压力污水处理系统的连接,在该系统中,业主私下拥有压力下水道设备。这些连接中的许多是作为我们优先污水处理计划的一部分安装的。

您的协议将涵盖:

  • 您必须在财产上使用什么压力下水道设备才能操作废水连接
  • 谁拥有并维护物业上的连接和压力下水道设备。

我们的废水网络解释了不同类型的废水系统。


Pump-to-sewer wastewater connection\r\n

We use these agreements to manage customers who need to pump wastewater to our gravity wastewater system and install pressure sewerage equipment on their property. You may need to pump to our wastewater system if your property is situated lower than our gravity wastewater pipes.
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\r\nYour agreement will cover:

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  • what kind of pump and tank you need to install
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  • how much wastewater you can discharge and how quickly you can pump into our wastewater system
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  • the quality of wastewater you can discharge
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  • your responsibilities for owning and maintaining your pressure sewerage equipment.
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泵到隔离的废水连接

我们使用这些协议来管理需要将废水抽到我们的重力废水系统并在其物业上安装压力下水道设备的客户。如果您的财产低于我们的重力废水管,则可能需要泵入我们的废水系统。

您的协议将涵盖:

  • 您需要安装哪种泵和坦克
  • 您可以排放多少废水以及可以泵入我们的废水系统的速度
  • 您可以排放的废水质量
  • 您对拥有和维护压力下水道设备的责任。

Pump water\r\n

We use these agreements to manage customers who want to pump water directly from our water mains. You may need to do this to boost water pressure or to pump water to multi-storey buildings. Agreements ensure that when pumps operate they don't damage our pipes or affect the service we give other customers.

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Your agreement may cover:
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  • the type of pump you can install
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  • the rate at which you can pump water from our mains.
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We don't need an agreement with you if there's a tank between our pipe and your main.
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抽水

我们使用这些协议来管理想要直接从水管中抽水的客户。您可能需要这样做才能提高水压或将水泵送到多层建筑物。协议确保当泵操作时,它们不会损坏我们的管道或影响我们为其他客户提供的服务。

您的协议可能涵盖:

  • 您可以安装的泵类型
  • 您可以从我们的电源中抽水的速度。

我们如果我们的管道和您的主管之间有一个坦克,则需要与您达成协议。


Extended private water service\r\n

We use these agreements to manage connections to our water main that involve very long lines of private pipes. You may need this type of connection if your property doesn't front one of our water mains.
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\r\nYour agreement may cover:

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  • your responsibilities for maintaining your private pipes
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  • where your meter can be located.
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扩展的私人水服务

我们使用这些协议来管理与水主的连接,涉及非常长的私人管道。如果您的物业不在我们的水管之一上,您可能需要这种连接。

您的协议可能涵盖:

  • 您维护私人管道的责任
  • 仪表可以找到的位置。

Low pressure water connections\r\n

We use these agreements to manage water connections in areas where:

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  • our water supply has low pressure
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  • we can't meet the standards set out in the Customer Contract (6MB) – this can occur in rural areas with small pipes or where another customer has a very high water demand.
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Your agreement may cover:

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  • the water pressure we can supply to you
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  • your requirements to install any tanks or flow restricting devices on your private service
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  • your responsibilities for maintaining your own pipes and equipment.
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低压水连接

我们使用这些协议来管理以下区域的水连接。

  • 我们的供水有低压
  • 我们无法满足在客户合同(6MB)- t他的可能发生在农村地区,有小管道,或者其他客户的水需求很高。

您的协议可能涵盖:

  • 我们可以向您提供的水压
  • 您在私人服务上安装任何坦克或流动限制设备的要求
  • 您维护自己的管道和设备的责任。

Vacuum wastewater connection\r\n

We use these agreements to manage connections to our vacuum wastewater systems. 
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\r\nYour agreement may cover:

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  • what equipment you must have on your property to make your wastewater connection work
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  • who is responsible for owning and maintaining the equipment.
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真空废水连接

我们使用这些协议来管理与真空废水系统的连接。

您的协议可能涵盖:

  • 您必须在财产上拥有什么设备才能使您的废水连接起作用
  • 负责拥有和维护设备的人。

Sewer mining\r\n

We use these agreements when customers take water from our wastewater system, treat it and reuse it.
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\r\nYour agreement may cover:

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  • where you can connect
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  • the design of your connection
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  • how much wastewater you can extract and how quickly you can pump it
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  • when you can extract wastewater
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  • any fees you must pay us.
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If you return wastewater or sludge to our system after treating it in your sewer mining process, you must have an industrial trade wastewater agreement with us.

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下水道开采

当客户从我们的废水系统中取水,对其进行处理并重复使用时,我们会使用这些协议。

您的协议可能涵盖:

  • 您可以在哪里连接
  • 连接的设计
  • 您可以提取多少废水以及可以泵送的速度
  • 什么时候可以提取废水
  • 您必须支付的任何费用。

如果您在下水道采矿过程中对其进行处理后将废水或污泥返回到我们的系统中,则必须有一个工业贸易废水与我们达成协议。


Stormwater harvesting\r\n

We use these agreements when customers want to take water from our stormwater pipes and channels, treat it and reuse it.
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  • where you can connect
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  • the design of your connection
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  • how much stormwater you can extract and how quickly you can pump it
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  • when you can extract stormwater
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  • any fees you must pay us.
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If you want to discharge stormwater or sludge to our wastewater system after treating it in your stormwater harvesting process, you must have an industrial trade wastewater agreement with us.

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雨水收集

当客户想从雨水管道和频道上取水,对待并重新使用它时,我们会使用这些协议。

您的协议可能涵盖:

  • 您可以在哪里连接
  • 连接的设计
  • 您可以提取多少雨水以及可以抽出多快的雨水
  • 什么时候可以提取雨水
  • 您必须支付的任何费用。

如果您想在雨水收集过程中处理雨水或污泥中,请将其处理到我们的废水系统中,则必须有一个工业贸易废水与我们达成协议。


Metered standpipes\r\n

We use these agreements when we've given permission to use a metered standpipe on our hydrants. You may need a metered standpipe for short-term water access for construction activities or water carting.
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  • what hydrants you can use your standpipe on
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  • how we will charge you
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  • how you must record your water use
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  • your responsibilities for maintaining your standpipe.
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计量刻板

当我们允许在消防栓上使用计量立管时,我们会使用这些协议。您可能需要一个计量的立管来用于建筑活动或水车的短期水。

您的协议可能涵盖:

  • 您可以使用什么消防栓
  • 我们将如何向您收费
  • 您必须如何记录用水
  • 您维持立管的责任。

Non-standard meters\r\n

We use these agreements to manage water meters that aren't in a standard location or that we can't access.
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\r\nYour agreement may cover:

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  • how and when you must give us access to your meter
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  • when we require you to send us your meter readings
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  • when we require you to install and maintain an electronic remote meter-reading device.
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非标准米

我们使用这些协议来管理不在标准位置或无法访问的水表。

您的协议可能涵盖:

  • 如何以及何时必须让我们访问您的仪表
  • 当我们要求您向我们发送仪表读数时
  • 当我们要求您安装和维护电子遥控器读取设备时。

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