协议

Our agreement with you
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Most services you connect to will be covered by our Customer Contract (6MB), which outlines the level of service we offer and explains your rights and obligations. However, some types of connections or services may be different to the services outlined in the Customer Contract or have ongoing conditions of connection, such as maintaining pumps or pipes. You'll have a separate agreement to explain what you must do to use and maintain your connection.

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我们与你的协议

您连接到的大部分服务将由我们的客户合约(6MB),这概述我们提供的服务水平,并解释您的权利和义务。然而,某些类型的连接或服务可能不同于客户合同中概述的服务,或具有持续的连接条件,如维护泵或管道。你会有一个单独的协议来解释你必须做什么来使用和维护你的连接。

您必须遵守连接协议中的所有条件,否则我们可能会断开您的服务。我们的客户合同仍然适用于您的连接协议中没有提到的任何部分的服务。如果您没有连接协议,但认为您需要一个连接协议,请致电我们13 20 92


Trade wastewater\r\n

We use these agreements to manage wastewater discharges contaminated by the business activities of commercial or industrial trade wastewater customers.
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\r\nYour agreement may cover:

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  • any wastewater treatment equipment you must install
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  • wastewater quality/acceptance standards you must meet
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  • types of pollutants you must manage in your wastewater
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  • the need to monitor your wastewater quality
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  • how often you must sample and how often we will sample your wastewater quality
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  • the maximum volume of trade wastewater you can discharge
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  • where and when you can discharge trade wastewater into our systems
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  • the need to meter your trade wastewater discharges.
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贸易废水

我们使用这些协议来管理因经营活动而污染的废水排放商业工业交易废水客户。

你们的协议可能包括:

  • 你必须安装的任何废水处理设备
  • 必须达到的废水质量/验收标准
  • 废水中必须处理的污染物类型
  • 监测废水水质的需要
  • 你们多长时间取样一次?我们多长时间取样一次
  • 你能排放的最大贸易废水量
  • 何时何地可以向我们的系统排放工业废水
  • 需要计量您的贸易废水排放。

如果您有持续的联系条件,我们将与您达成协议。


Pressure sewerage wastewater connection\r\n

We use these agreements to manage connections to our pressure sewerage system where property owners privately own the pressure sewerage equipment.  Many of these connections were installed as part of our Priority Sewerage Program.
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\r\nYour agreement will cover:

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  • what pressure sewerage equipment you must have on your property to operate your wastewater connection
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  • who owns and maintains the connection and pressure sewerage equipment on the property.
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Our wastewater network explains the different types of wastewater systems.

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压力污水处理废水连接

我们使用这些协议来管理与压力污水处理系统的连接,业主私人拥有压力污水处理设备。其中许多接驳设施是我们优先污水收集计划的一部分。

你的协议将包括:

  • 您必须在您的财产上安装什么压力的污水处理设备来操作您的废水连接
  • 谁拥有和维护物业上的连接和压力排水设备。

我们的废水处理网络解释了不同类型的废水系统。


Pump-to-sewer wastewater connection\r\n

We use these agreements to manage customers who need to pump wastewater to our gravity wastewater system and install pressure sewerage equipment on their property. You may need to pump to our wastewater system if your property is situated lower than our gravity wastewater pipes.
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\r\nYour agreement will cover:

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  • what kind of pump and tank you need to install
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  • how much wastewater you can discharge and how quickly you can pump into our wastewater system
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  • the quality of wastewater you can discharge
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  • your responsibilities for owning and maintaining your pressure sewerage equipment.
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泵-污水连接

我们使用这些协议来管理需要将废水泵入我们的重力污水系统和在其物业上安装压力污水处理设备的客户。如果您的物业低于我们的重力污水管道,您可能需要泵到我们的废水系统。

你的协议将包括:

  • 你需要安装什么样的泵和罐
  • 你们能排放多少废水,能以多快的速度泵入我们的废水系统
  • 你可以排放的废水的质量
  • 你们拥有和维护压力污水处理设备的责任。

Pump water\r\n

We use these agreements to manage customers who want to pump water directly from our water mains. You may need to do this to boost water pressure or to pump water to multi-storey buildings. Agreements ensure that when pumps operate they don't damage our pipes or affect the service we give other customers.

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Your agreement may cover:
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  • the type of pump you can install
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  • the rate at which you can pump water from our mains.
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We don't need an agreement with you if there's a tank between our pipe and your main.
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泵水

我们使用这些协议来管理那些想直接从我们的水管抽水的客户。你可能需要这样做来提高水压或泵水到多层建筑。协议确保水泵运行时不会损坏我们的管道或影响我们为其他客户提供的服务。

你们的协议可能包括:

  • 可以安装的泵的类型
  • 你从我们的水管中抽水的速度。

我们如果我们的管道和你们的主管道之间有一个水箱,需要和你们达成协议。


Extended private water service\r\n

We use these agreements to manage connections to our water main that involve very long lines of private pipes. You may need this type of connection if your property doesn't front one of our water mains.
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\r\nYour agreement may cover:

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  • your responsibilities for maintaining your private pipes
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  • where your meter can be located.
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扩展私人供水服务

我们使用这些协议来管理与水管的连接,这些连接涉及非常长的私人管道。如果您的住宅前面没有我们的水管,您可能需要这种连接方式。

你们的协议可能包括:

  • 维护私有管道的责任
  • 你的计价器的位置。

Low pressure water connections\r\n

We use these agreements to manage water connections in areas where:

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  • our water supply has low pressure
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  • we can't meet the standards set out in the Customer Contract (6MB) – this can occur in rural areas with small pipes or where another customer has a very high water demand.
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Your agreement may cover:

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  • the water pressure we can supply to you
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  • your requirements to install any tanks or flow restricting devices on your private service
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  • your responsibilities for maintaining your own pipes and equipment.
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低压水接头

我们利用这些协议管理以下地区的供水:

  • 我们的供水压力很低
  • 我们达不到在客户合约(6MB)- t他可能发生在农村地区的小管道或其他客户有非常高的水需求。

你们的协议可能包括:

  • 我们可以给你提供水压
  • 您对在您的专用服务上安装储罐或流量限制设备的要求
  • 你有责任维护自己的管道和设备。

Vacuum wastewater connection\r\n

We use these agreements to manage connections to our vacuum wastewater systems. 
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\r\nYour agreement may cover:

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  • what equipment you must have on your property to make your wastewater connection work
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  • who is responsible for owning and maintaining the equipment.
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真空废水连接

我们使用这些协议来管理与我们的真空废水系统的连接。

你们的协议可能包括:

  • 你必须在你的财产上有什么设备使你的废水连接工作
  • 谁负责拥有和维护设备。

Sewer mining\r\n

We use these agreements when customers take water from our wastewater system, treat it and reuse it.
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\r\nYour agreement may cover:

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  • where you can connect
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  • the design of your connection
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  • how much wastewater you can extract and how quickly you can pump it
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  • when you can extract wastewater
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  • any fees you must pay us.
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If you return wastewater or sludge to our system after treating it in your sewer mining process, you must have an industrial trade wastewater agreement with us.

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下水道矿业

当客户从我们的废水系统取水、处理和再利用时,我们使用这些协议。

你们的协议可能包括:

  • 在那里你可以连接
  • 连接的设计
  • 你能提取多少废水?你能以多快的速度泵出它
  • 当你可以提取废水
  • 任何你必须支付给我们的费用。

如果你在污水开采过程中处理污水或污泥后将其返回我们的系统,你必须有一个工业及贸易废水与我们达成协议。


Stormwater harvesting\r\n

We use these agreements when customers want to take water from our stormwater pipes and channels, treat it and reuse it.
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\r\nYour agreement may cover:

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  • where you can connect
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  • the design of your connection
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  • how much stormwater you can extract and how quickly you can pump it
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  • when you can extract stormwater
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  • any fees you must pay us.
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If you want to discharge stormwater or sludge to our wastewater system after treating it in your stormwater harvesting process, you must have an industrial trade wastewater agreement with us.

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雨水收集

当客户想从我们的雨水管道和渠道取水、处理和再利用时,我们就会使用这些协议。

你们的协议可能包括:

  • 在那里你可以连接
  • 连接的设计
  • 你能抽取多少雨水,抽得多快
  • 当你能抽取雨水的时候
  • 任何你必须支付给我们的费用。

如果你想在你的雨水收集过程中处理后,将雨水或污泥排放到我们的废水系统中,你必须有一个工业及贸易废水与我们达成协议。


Metered standpipes\r\n

We use these agreements when we've given permission to use a metered standpipe on our hydrants. You may need a metered standpipe for short-term water access for construction activities or water carting.
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  • what hydrants you can use your standpipe on
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  • how we will charge you
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  • how you must record your water use
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  • your responsibilities for maintaining your standpipe.
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计量硕大而

当我们被允许在消防栓上使用计量立管时,我们会使用这些协议。你可能需要一根有表的立管,以便短期取水作建筑活动或运水之用。

你们的协议可能包括:

  • 什么消防栓你可以用你的立管
  • 我们如何向您收费
  • 你必须怎样记录你的用水量
  • 你维护立管的责任。

Non-standard meters\r\n

We use these agreements to manage water meters that aren't in a standard location or that we can't access.
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\r\nYour agreement may cover:

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  • how and when you must give us access to your meter
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  • when we require you to send us your meter readings
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  • when we require you to install and maintain an electronic remote meter-reading device.
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非标准米

我们使用这些协议来管理不在标准位置或我们无法使用的水表。

你们的协议可能包括:

  • 你必须在何时,以何种方式让我们使用你的电表
  • 当我们要求您发送您的表读数时
  • 当我们要求您安装和维护电子远程抄表设备时。

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