报告故障

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选择你关心的问题

Leaks and breaks \r\n

Leaks can be any flowing or trickling clear water, or damp patches that don't dry up. A puddle or pool after heavy rain may not be due to a leak. If the leak smells like wastewater – whether it's on your property or in a public space – it could be a wastewater blockage. Anytime you see an unusual amount of water in a public space, call us straight away on 13 20 90 24/7. 

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漏水和破损

渗漏可以是任何流动或涓涓的清水,也可以是没有干涸的潮湿斑块。大雨后的水坑或水池可能不是由于漏水。如果泄漏物闻起来像废水——无论是在你家还是在公共场所——这可能是一个废水堵塞.每当你看到异常多的水在公共场所,马上打电话给我们13 20 9024/7。

If the leak's between your water meter and your building, you'll need to call a licensed plumber. However, if you have a leaking water meter or meter tap, or a leak in your property's pipes between the water meter and the street, we may fix it – call 13 20 90 24/7.

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Tips to determine if the leak is between your water meter and your building:

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  • If water's flowing on your property, turn off the tap on your water meter. If the flow stops, the leak is in your pipes.
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  • If it's a slow leak, you can do a leak test to see if the issue is in pipes between the meter and your building.
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For minor leaks like showerheads, toilets and taps inside your home, contact your local plumber or WaterFix Residential.

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如果漏水是在你的水表和你的建筑之间,你需要打电话给一个有执照的水管工。但是,如果你的水表或水龙头漏水,或者你家的水管漏水在水表和街道之间,我们可以把它修好所有13 20 9024/7。

判断漏水是否发生在水表和建筑物之间的提示:

  • 如果水在你的房子里流动,关掉水表上的水龙头。如果水流停止了,那就是你的管道漏水了。
  • 如果是缓慢渗漏,你可以必威备用 看看问题是否出在电表和你的大楼之间的管道上。

对于像你家莲蓬头、马桶和水龙头这样的小漏水,请联系当地的水管工或WaterFix住宅

When to report a leak or break\r\n

For leaks in public spaces – particularly if they smell like wastewater – call us immediately on 13 20 90 24/7. We'll take action. For non-urgent leaks on footpaths, nature strips or roads you'd like us to investigate, you can report a leak online.

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什么时候报告泄漏或损坏

公共场所漏水——特别是如果它们闻起来像废水——立即打电话给我们13 20 9024/7。我们将采取行动。为非紧急泄漏在你想让我们调查的人行道,自然地带或道路上,你可以报告泄漏网上。

In an emergency, call 13 20 90 24/7

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在紧急情况下,打电话13 20 9024/7

不确定故障是在您的专用管道还是在我们的网络?
给我们打电话13 20 9024/7。我们可以帮你确定故障的位置。这可能是你当地水管工的工作。

No water or low pressure\n

Before you report a fault, see if there's something else going on at your property or in your area that explains the issue.

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无水或低压

在你报告一个故障之前,看看在你的财产或你所在的地区是否有其他事情可以解释这个问题。

Check the meter tap at the boundary of your property and make sure that it's fully on. A meter tap, which is usually next to the water meter, controls the water supply to your property. You can turn it on and off, but can't connect a hose to it or use it to fill a bucket. It may look like a standard tap or a lever. Turn it in the direction of the arrow till you feel resistance. Use a spanner if you need to, but don't force it. The tap won't turn if it's fully on. Find out about your meter.

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检查你房子边界的水表水龙头,确保它是完全打开的。水表龙头通常在水表旁边,它控制着你的住宅的供水。你可以打开或关闭它,但不能连接软管或用它来装满一个桶。它可能看起来像一个标准的水龙头或杠杆。把它朝箭头的方向转,直到你感到阻力。如果需要的话可以用扳手,但不要用力。水龙头开着就拧不开。找出必威bw

Maybe you missed a flyer about planned maintenance work in your area. It's possible we tried to let you and your neighbours know ahead of time that your water supply would be affected. 

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To see if emergency repairs are underway, check for water supply and service updates in your area. For updates on planned works, you can register for service alerts.

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也许你错过了你所在地区计划维修工作的传单。有可能我们试图让你和你的邻居提前知道你的供水会受到影响。

要查看是否正在进行紧急维修,请查看供水和服务更新在你所在的地区。有关计划中的工作的更新,您可以注册服务警报

It’s possible we have a crew doing repair work nearby, maybe in response to an emergency. They may have had to turn the water off. 

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To see if emergency repairs are underway, check for water supply and service updates in your area. For updates on planned works, you can register for service alerts.

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有可能我们在附近有一队人在做维修工作,也许是为了应对紧急情况。他们可能不得不把水关了。

要查看是否正在进行紧急维修,请查看供水和服务更新在你所在的地区。有关计划中的工作的更新,您可以注册服务警报

If we’ve restricted the water supply, there should be a slow flow of water into the property. If you own the property, you can check your account balance. To arrange a payment and have your water restored, call us on 13 20 92 from 8am to 5:30pm Monday–Friday or 13 20 90 after hours. We’ll do what we can to help.

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如果我们限制了水的供应,应该会有缓慢的水流进房子里。如果你拥有这处房产,你可以检查你的帐户余额.安排付款和恢复你的水,打电话给我们13 20 92星期一至五上午八时至下午五时三十分13 20 90经过数小时。我们会尽力帮忙的。

Sub-zero mornings don’t happen every day. But if it's extra cold, maybe the water in your pipes has turned to ice. Don’t pour hot water on frozen pipes – they can crack. They'll thaw naturally as the day warms up. 

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Next time a cold snap's on the way, insulate your above-ground pipes and meter with a bucket, plastic tub or cardboard box, or wrap them in foam, rubber, crumpled newspaper or a towel. Or put half a tyre over your meter for the whole winter.

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零度以下的早晨并不是每天都有。但如果天气特别冷,可能你水管里的水已经结冰了。不要把热水倒在结冰的管子上——它们会破裂。天气一暖,它们就会自然融化。

下次寒流来袭时,用桶、塑料桶或纸箱将地上的管道和仪表绝缘,或者用泡沫、橡胶、皱巴巴的报纸或毛巾包裹它们。或者把半个轮胎盖在计价器上一整个冬天。

Still have issues? Let us know.\r\n

There may be other reasons why the water from your taps is only trickling or you have no water at all. If you've checked the possible causes above and still can't explain an ongoing water supply issue, report it online or call 13 20 90 24/7. Either way, we'll escalate the issue.

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还有问题吗?让我们知道。

水龙头里的水只是涓涓细流,或者根本没有水,可能还有其他原因。如果你已经检查了上述可能的原因,但仍然不能解释持续的供水问题,在网上报告或打电话13 20 9024/7。不管怎样,我们都会把问题升级。

In an emergency, call 13 20 90 24/7

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在紧急情况下,打电话13 20 9024/7

不确定故障是在您的专用管道还是在我们的网络?
给我们打电话13 20 9024/7。我们可以帮你确定故障的位置。这可能是你当地水管工的工作。

Wastewater blockage\r\n

Overflows caused by wastewater blockages (or sewer chokes) happen when something inside a pipe stops it working properly. They can be anything from a backed-up toilet to hazardous overflows in bushland, in waterways, in parks, on the street or in your own backyard.

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废水堵塞

造成的溢出废水堵塞(或下水道阻塞)发生在管道内的东西阻止其正常工作。它们可以是任何东西,从一个备用的厕所,到丛林、水道、公园、街道或你自己的后院的危险溢流。

If an overflow or backed-up wastewater occurs only while you're using water on your property (particularly if only some of your services are affected), you must get a licensed plumber's assessment as soon as possible.

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如果溢出或积压的废水只发生在你在你的财产使用水的时候(特别是如果只有一些),你必须尽快取得持牌水喉匠的评估。

If you're unsure of where the blockage is, or there are overflows on your property even when you aren't using your services, treat it as an emergency and call us on 13 20 90 24/7.

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如果您不确定堵塞在哪里,或者即使您没有使用您的服务,您的财产也有溢流,请将其视为紧急情况并呼叫我们13 20 9024/7。

Public spaces include council-owned land or reserves, and footpaths and roadways. We need to investigate urgently. Please report any wastewater overflows as soon as possible.

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公共空间包括议会拥有的土地或保护区,以及人行道和道路。我们需要紧急调查。如有废水溢出,请尽快报告。

Don't delay – call us straight away\r\n

If you smell or see a wastewater overflow in a public space, please call us immediately on 13 20 90 24/7. For any ongoing issues you'd like us to investigate, you can email us.
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别耽搁了,马上给我们打电话

如果如果您在公共场所闻到或看到废水溢出,请给我们打电话立即13 20 9024/7。任何你想让我们调查的问题,你都可以电子邮件我们

In an emergency, call 13 20 90 24/7

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在紧急情况下,打电话13 20 9024/7

不确定故障是在您的专用管道还是在我们的网络?
给我们打电话13 20 9024/7。我们可以帮你确定故障的位置。这可能是你当地水管工的工作。

Bad smell\r\n

If you’ve picked up a whiff of wastewaster, trust your nose. It might be the first sign of something serious. If you can't pin down the source, call us right away on 13 20 90 24/7. If your tap water has a strange odour, find out more about drinking water quality.

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不好的气味

如果你闻到了废物的味道,相信你的鼻子。这可能是严重问题的第一个迹象。如果你找不到消息来源,马上打电话给我们13 20 9024/7。如果你的自来水有异味,请了解更多饮用水水质

If the odour is coming from your floor wastes, try pouring a small bucket of water with disinfectant into them. This replenishes water sitting in seals and traps, and helps dissolve odours. If the smell is from issues in your own pipe, you'll need to call a plumber.

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如果气味来自你的地板垃圾,试着往里面倒一小桶消毒水。这可以补充海豹和捕兽器中的水分,并有助于溶解气味。如果气味来自你自己的管道问题,你需要打电话给管道工。

If the smell only occurs when you use a tap or drain on your property, it's not something we can help with. You'll need to call a plumber. However, if the smell occurs regularly in a public space, call us on 13 20 90 24/7 to investigate.

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如果这种气味只在你使用水龙头或排水管时才会出现,那我们就无能为力了。你得叫个水管工来。但是,如果这种气味经常出现在公共场所,请联系我们13 20 90全天候调查。

If you think the smell could be coming from our pipes or from one of our sites, treat it as an emergency. Call us on 13 20 90 24/7.

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如果你认为气味可能来自我们的管道或我们的某个地点,请将其视为紧急情况。给我们打电话13 20 9024/7。

Please let us know if you have concerns\r\n

If the bad smell is an ongoing issue you'd like us to investigate, please email us. If you smell wastewater in a public space, call us right away on 13 20 90 24/7.

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如果您有什么问题,请告诉我们

如果难闻的气味是一个持续的问题,你想让我们调查,请电子邮件我们.如果你在公共场所闻到废水的味道,马上打电话给我们13 20 9024/7。

In an emergency, call 13 20 90 24/7

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在紧急情况下,打电话13 20 9024/7

不确定故障是在您的专用管道还是在我们的网络?
给我们打电话13 20 9024/7。我们可以帮你确定故障的位置。这可能是你当地水管工的工作。

Drinking water quality\r\n

We test and monitor drinking water for safety. Usually there's nothing to worry about, even if it looks, smells or tastes unusual. Learn where your safe drinking water comes from, or get today's daily drinking water quality report for your area. If water from just one of your taps is affected, call a licensed plumber.

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饮用水水质

我们检测和监测饮用水的安全性。通常没什么好担心的,即使它看起来、闻起来或尝起来不寻常。学习你的安全饮用水来自,还是得到今天的每日饮用水水质报告适合你的区域。如果只有一个水龙头的水受到影响,请找有执照的水管工。

Colour\r\n"}}" id="text-bc0cb30b6a" class="cmp-text">

颜色

If the water from all your taps has changed colour, we might be working on water pipes nearby. Your neighbours will be affected, too. To see if emergency repairs are underway, check for water supply and service updates in your area. For updates on planned works, you can register for service alerts.

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Your water should run clear after a few minutes once repairs are complete. If it doesn't, call us on 13 20 90 24/7. 

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如果你所有水龙头里的水都变了颜色,我们可能正在修理附近的水管。你的邻居也会受到影响。要查看是否正在进行紧急维修,请查看供水和服务更新在你所在的地区。有关计划中的工作的更新,您可以注册服务警报

一旦修理完成,几分钟后你的水就会变清澈。如果没有,就呼叫我们13 20 9024/7。

If discoloured water is only coming from one tap, fittings on your property may be old or need repair. Try running the cold tap for 30 seconds to see if it goes clear. If discoloured water only comes from hot taps, your hot water service may need to be repaired or replaced. Either way, you should call a licensed plumber.

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如果变色的水只来自一个水龙头,你的物业上的设备可能是旧的或需要修理。试着打开冷水龙头30秒,看看水是否变清。如果变色的水只来自热水龙头,你的热水系统可能需要修理或更换。不管怎样,你都应该找一个有执照的水管工。

If water from all your taps is discoloured, there may be some other reason. Double check that water from the tap closest to the meter is discoloured too. If you can't find an explanation, please email us. If it's an emergency, call us on 13 20 90 24/7.

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如果所有水龙头的水都变色了,可能有其他原因。仔细检查离水表最近的水龙头里的水是否也变色了。如果你找不到解释,请告诉我电子邮件我们.如果有紧急情况打电话给我们13 20 9024/7。

Taste or odour\r\n"}}" id="text-2ab1728138" class="cmp-text">

味道或气味

A metallic or chlorine taste or smell in your water could be due to the chlorine we add to drinking water to kill germs. It's how we keep it safe. To understand what's in your tap water, check out water analysis.

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Let your tap water stand in a jug for an hour or so, or keep it in the fridge. The taste and odour should vanish. 

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水中的金属味或氯味或气味可能是由于我们添加到饮用水中杀死细菌的氯。这是我们保证它安全的方法。想要了解自来水里的成分,请查看水质分析

让你的自来水在罐子里放一个小时左右,或者把它放在冰箱里。味道和气味就会消失。

For ongoing issues you want us to investigate, please email us. For something you're experiencing right now, call us on 13 20 90 24/7.

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如果你想让我们调查正在发生的问题,请电子邮件我们.如果你现在正在经历什么,请联系我们13 20 9024/7。

Cloudiness\r\n"}}" id="text-6578ff8d4d" class="cmp-text">

暗晦

Cloudiness is caused by tiny air bubbles in water coming out of a tap, nothing more. Your water should clear from the bottom of your glass up in around 30 seconds.

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云雾是由水龙头流出的水中的微小气泡造成的,仅此而已。你的水应该在大约30秒内从你的杯子底部排完。

Black specks\r\n"}}" id="text-e20843bfef" class="cmp-text">

黑色的斑点

If the black specks come from just one tap, it's likely the rubber from the tap washer or O-ring has worn out or perished. If you’re feeling handy, you can find out how to change a tap washer yourself. Otherwise, call a plumber. 

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If black specks only come from hot taps, your hot water service may need to be repaired or replaced. Call a licensed plumber.

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如果黑点只来自一个水龙头,很可能是水龙头垫圈或o形圈上的橡胶磨损或损坏了。如果你觉得自己很方便,你可以找到答案必威备用 你自己。否则,打电话给水管工。

如果黑点只来自热水龙头,你的热水系统可能需要修理或更换。打电话给有执照的水管工。

If the water from all your taps has black specks, we might be working on water pipes nearby and a main has broken. Your neighbours will be affected, too. Once repairs are complete, the water should run clear in a few minutes. 

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To see if emergency repairs are underway, check for water supply and service updates in your area. For updates on planned works, you can register for service alerts.

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如果你所有的水龙头里的水都有黑点,我们可能正在修理附近的水管,总水管坏了。你的邻居也会受到影响。一旦修复完成,水在几分钟内就会变清澈。

要查看是否正在进行紧急维修,请查看供水和服务更新在你所在的地区。有关计划中的工作的更新,您可以注册服务警报

Health issues\r\n"}}" id="text-6bfe4d2531" class="cmp-text">

健康问题

For any health concerns, contact us immediately. Call us on 13 20 90 24/7.

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如有任何健康问题,请立即与我们联系。给我们打电话13 20 9024/7。

Please let us know if you have concerns\r\n

If your water quality is an ongoing issue you'd like us to investigate, please email us. For something you're experiencing right now, or in an emergency, call us on 13 20 90 24/7. 

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如果您有什么问题,请告诉我们

如果你的水质是一个持续的问题,你想让我们调查,请电子邮件我们.如果你现在正在经历什么,或者遇到紧急情况,请给我们打电话13 20 9024/7。

In an emergency, call 13 20 90 24/7

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在紧急情况下,打电话13 20 9024/7

不确定故障是在您的专用管道还是在我们的网络?
给我们打电话13 20 9024/7。我们可以帮你确定故障的位置。这可能是你当地水管工的工作。

Something else\r\n

We’ve tried to cover the faults that get reported most often. But please also email us if you spot something out of the ordinary that we need to know about and fix. There might be damage at one of our sites. Or you might have spotted a broken Sydney Water asset. Thanks for taking the time to help us keep our services working safely.

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其他的东西

我们试图掩盖最常被报告的错误。但是也请电子邮件我们如果你发现了什么不寻常的东西我们需要知道和解决。我们其中一个地点可能会受到破坏。或者你可能发现了悉尼水务公司的一个坏资产。感谢您花时间帮助我们确保我们的服务安全运行。

In an emergency, call 13 20 90 24/7

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在紧急情况下,打电话13 20 9024/7

不确定故障出在你的专用管道还是我们的网络?
给我们打电话13 20 9024/7。我们可以帮你确定故障的位置。这可能是你当地水管工的工作。


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