隐私

We treat your privacy seriously\r\n

We know we’re an important part of your life, and we value our relationship with you. You can be sure that we treat your privacy seriously. The principles we follow are in line with NSW privacy laws, and we've carefully considered not only how we collect and use your information, but how we keep it safe and secure.

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我们认真对待您的隐私

我们知道我们是您生活的重要组成部分,并且我们重视与您的关系。您可以确定我们认真对待您的隐私。我们遵循的原则符合新南威尔士州的隐私法,我们不仅仔细考虑了我们如何收集和使用您的信息,而且还考虑了如何确保其安全和安全。


隐私查询或投诉

电子邮件privacy@sydneywater.com.au或写信给我们的隐私协调员:

悉尼水
邮政信箱399
新南威尔士州帕拉马塔2124

Collection\r\n

We only collect relevant personal information for lawful purposes directly related to our activities.

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We keep basic customer contact information such as your address, phone number and email address.

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We may need to collect additional personal information from you if you apply for a concession, rebate or customer program.

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We'll collect information related to, or necessary for your employment with us, including employment history and health information.

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When we collect your personal information, we'll explain how we'll use it and who we might disclose it to.

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收藏

我们仅出于与我们的活动直接相关的合法目的收集相关的个人信息。

我们保留基本的客户联系信息,例如您的地址,电话号码和电子邮件地址。

如果您申请特许权,折扣或客户计划,我们可能需要从您那里收集其他个人信息。

我们将收集与您与我们一起工作的信息或必要的信息,包括就业历史和健康信息。

当我们收集您的个人信息时,我们将说明我们将如何使用它以及我们可以向谁披露。


Security\r\n

We protect personal information from misuse and unauthorised access.
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We limit access to your information to those staff and contractors who need it for their work.

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We securely dispose of information when it’s no longer required for business purposes.

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安全

我们保护个人信息免于滥用和未经授权的访问。

我们将您的信息访问限制在需要工作的员工和承包商中。

当不再需要用于业务目的时,我们会安全地处理信息。


Use\r\n

We only use your personal information in certain circumstances.
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We take reasonable steps to check the accuracy of your personal information before we use it.

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We don't give your information to other organisations to market non-Sydney Water products and services. If we're asked to give water usage details for a specific community or suburb, we only disclose the information if individual properties can't be identified.

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We only use your information for the purpose it was collected, or for related purposes.

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For example, we may use customer information for:

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  • billing
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  • debt collection
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  • auditing or evaluation of our services
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  • our maintenance activities
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  • other Sydney Water products or services.
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利用

我们只在某些情况下使用您的个人信息。

在使用之前,我们采取合理的步骤来检查您的个人信息的准确性。

我们不会将您的信息提供给其他组织来销售非Sydney水产品和服务。如果我们要求为特定社区或郊区提供用水详细信息,则只有无法识别单个物业,我们只会披露信息。

我们仅将您的信息用于收集的目的或出于相关目的。

例如,我们可能会使用以下客户信息:

  • 计费
  • 讨债
  • 我们服务的审核或评估
  • 我们的维护活动
  • 其他悉尼水产品或服务。

Awareness\r\n

We ensure that staff who deal with your information are aware of their obligations to protect privacy.
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We make sure that our staff and contractors with access to your information abide by this policy.

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Our staff are trained in how to collect, record, use and dispose of your information.

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意识

我们确保处理您的信息的员工知道他们保护隐私的义务。

我们确保我们的员工和承包商遵守您的信息。

我们的员工接受了如何收集,记录,使用和处置您的信息的培训。


Disclosure\r\n

We never disclose information that we expect customers, or their representatives, to know.
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We only discuss your customer account with you or your nominated representative. We'll establish your identity by asking you to confirm key information, usually the property address and account number.
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Disclosing information to third parties

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We'll only disclose personal information to third parties if we're authorised or required to by law. Some organisations, including the Police, Courts and some government departments, have the legal right to ask us to disclose information. We manage these requests with care to ensure we are acting within the law.

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披露

我们从不透露我们期望客户或其代表知道的信息。

我们只与您或您的指定代表讨论您的客户帐户。我们将通过要求您确认关键信息(通常是属性地址和帐号)来建立您的身份。

向第三方披露信息

如果我们根据法律授权或要求,我们只会向第三方披露个人信息。一些组织,包括警察,法院和一些政府部门,有权要求我们披露信息。我们谨慎地管理这些请求,以确保我们在法律范围内行事。

For example, we:

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  • require Police to provide a warrant or subpoena
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  • may provide information to the Energy and Water Ombudsman of NSW to resolve customer complaints
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  • may be required to provide the information under a Government Information (Public Access) Act 2009 request
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  • are required to provide potential buyers with details of any outstanding debts on the property when a property is being sold under the Sydney Water Act 1994
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  • may provide details of outstanding debts and payment arrangements options to a tenant of a property under the Sydney Water Act 1994.
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Other reasons to disclose personal information to third parties:

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  • We have your verbal or written authority. If you'd like to nominate a representative to deal with us, such as a spouse, friend or family member, you need to call or write to us. This will help us progress matters with your representative quickly and smoothly if you're unavailable. 
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  • We can, in the circumstances, reasonably assume you've consented. We may, for example, share information with managing agents or solicitors who've been instructed by customers to act on their behalf. Managing agents commonly ask us to redirect a customer’s water bills to them.
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  • There is a danger of injury or loss of life. If there's a serious bushfire, or other emergency situation, we may share your details with Fire and Rescue NSW or other emergency services if we believe it's necessary to lessen or prevent a serious threat.
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If our contractors need the information for essential activities. We use third parties to:

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  • construct and maintain our assets
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  • print and send bills
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  • provide banking services
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  • collect outstanding debts or perform credit checks
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  • recruit staff
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  • help with our claims management process
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  • run marketing campaigns
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  • occasionally conduct research or surveys
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  • deliver technology solutions.
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例如,我们:

  • 要求警察提供逮捕证或传票
  • 可以向新南威尔士州的能源和水申诉专员提供信息以解决客户投诉
  • 可能需要在2009年政府信息(公共访问)法要求
  • 必须为潜在的买家提供财产的任何未偿债务的详细信息,当1994年悉尼水法
  • 可以向根据财产的房客提供未偿债务和付款安排的详细信息1994年悉尼水法

向第三方披露个人信息的其他原因:

  • 我们有您的口头或书面权威。如果您想提名代表与我们打交道,例如配偶,朋友或家人,则需要致电或写信给我们。如果您不可用,这将帮助我们快速,顺利地与您的代表进步。
  • 在这种情况下,我们可以合理地假设您已同意。例如,我们可以与客户指示代表他们采取行动的管理代理商或律师共享信息。管理代理通常要求我们将客户的水费重定向。
  • 受伤或生命丧失存在危险。如果有严重的丛林大火或其他紧急情况,如果我们认为有必要减少或防止严重威胁,我们可能会与NSW或其他紧急服务的消防和其他紧急服务分享您的详细信息。

如果我们的承包商需要信息进行基本活动。我们使用第三方来:

  • 构建和维护我们的资产
  • 打印并发送账单
  • 提供银行服务
  • 收集未偿债务或执行信用检查
  • 招募人员
  • 帮助我们的索赔管理流程
  • 运行营销活动
  • 偶尔进行研究或调查
  • 提供技术解决方案。

Accuracy\r\n

You can access the personal information we hold for you at any time and ask us to amend it if it's incorrect.

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We attempt to keep your contact information as up to date as possible. We'll confirm the details are correct when you contact us.

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You can also request a copy of the information we hold about you and your property at any time.

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准确性

您可以随时访问我们为您提供的个人信息,并要求我们修改它是否不正确。

我们试图使您的联系信息尽可能最新。当您与我们联系时,我们将确认详细信息是正确的。

您还可以随时请求我们持有的有关您和您财产的信息的副本。


Privacy on our website\r\n

We use analytics systems such as Google Analytics and Adobe Analytics to gather information about visitor activity on our website.

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We don’t use these systems to identify you, but to aggregate results. This helps us evaluate and improve our services, and make our services easier for you to use.

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When you use our website, some information is logged automatically, such as:

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  • your operating system
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  • your IP address
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  • your device and browser type
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  • what city you’re in
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  • how long you spend on our website
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  • which pages, documents and videos you viewed.
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We also take measures to protect us from malicious activities on our website, such as Google reCAPTCHA challenges.

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To understand how Google uses information from sites or apps that use its services, you can review Google Privacy & Terms.

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我们网站上的隐私

我们使用分析系统(例如Google Analytics(分析)和Adobe Analytics)在我们的网站上收集有关访问者活动的信息。

我们不使用这些系统来识别您,而是使用这些系统来汇总结果。这有助于我们评估和改善服务,并使您的服务更轻松地供您使用。

当您使用我们的网站时,会自动记录一些信息,例如:

  • 您的操作系统
  • 您的IP地址
  • 您的设备和浏览器类型
  • 你在哪个城市
  • 您在我们的网站上花费了多长时间
  • 您查看的哪些页,文档和视频。

我们还采取措施来保护我们免受网站上的恶意活动,例如Google Recaptcha挑战。

要了解Google如何使用使用其服务的网站或应用程序的信息,您可以查看Google隐私和条款


Scams and hoaxes\r\n

We'll never contact you by email and ask for personal information such as your password, username, credit card or bank account details. If you're unsure about an email addressed from Sydney Water, please call us on 13 20 92 to check.

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骗局和骗局

我们绝不会通过电子邮件与您联系,并询问您的个人信息,例如您的密码,用户名,信用卡或银行帐户详细信息。如果您不确定从悉尼水上发出的电子邮件,请致电我们13 20 92去检查。


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