隐私

We treat your privacy seriously\r\n

We know we’re an important part of your life, and we value our relationship with you. You can be sure that we treat your privacy seriously. The principles we follow are in line with NSW privacy laws, and we've carefully considered not only how we collect and use your information, but how we keep it safe and secure.

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我们认真对待您的隐私

我们知道我们是你生命中重要的一部分,我们珍视与你的关系。您可以确信,我们会认真对待您的隐私。我们遵循的原则符合新南威尔士州的隐私法,我们不仅仔细考虑了我们如何收集和使用您的信息,还考虑了我们如何保证信息的安全和安全。


私隐查询或投诉

电子邮件privacy@sydneywater.com.au或写信给我们的隐私协调员:

雪梨水
邮箱399
帕拉马塔新南威尔士州2124

Collection\r\n

We only collect relevant personal information for lawful purposes directly related to our activities.

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We keep basic customer contact information such as your address, phone number and email address.

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We may need to collect additional personal information from you if you apply for a concession, rebate or customer program.

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We'll collect information related to, or necessary for your employment with us, including employment history and health information.

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When we collect your personal information, we'll explain how we'll use it and who we might disclose it to.

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集合

我们仅为与我们活动直接相关的合法目的收集相关个人信息。

我们保留基本的客户联系信息,如您的地址,电话号码和电子邮件地址。

如果您申请优惠、返利或客户计划,我们可能需要向您收集额外的个人信息。

我们将收集与您受雇相关或必要的信息,包括受雇史和健康信息。

当我们收集您的个人信息时,我们会解释我们将如何使用这些信息以及我们可能向谁披露这些信息。


Security\r\n

We protect personal information from misuse and unauthorised access.
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We limit access to your information to those staff and contractors who need it for their work.

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We securely dispose of information when it’s no longer required for business purposes.

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安全

我们保护个人信息不被滥用和未经授权的访问。

我们只允许工作人员和承包商使用您的信息。

当商业目的不再需要时,我们会安全地处理信息。


Use\r\n

We only use your personal information in certain circumstances.
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We take reasonable steps to check the accuracy of your personal information before we use it.

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We don't give your information to other organisations to market non-Sydney Water products and services. If we're asked to give water usage details for a specific community or suburb, we only disclose the information if individual properties can't be identified.

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We only use your information for the purpose it was collected, or for related purposes.

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For example, we may use customer information for:

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  • billing
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  • debt collection
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  • auditing or evaluation of our services
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  • our maintenance activities
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  • other Sydney Water products or services.
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使用

我们只在特定情况下使用您的个人信息。

在使用您的个人信息之前,我们会采取合理的措施检查其准确性。

我们不会将您的资料提供给其他机构,以推广非悉尼水务公司的产品和服务。如果我们被要求提供特定社区或郊区的用水细节,我们只会在无法识别个别物业的情况下披露这些信息。

我们仅将您的信息用于收集的目的,或用于相关目的。

例如,我们可以将客户信息用于:

  • 计费
  • 对我们的服务进行审计或评估
  • 我们的维修活动
  • 悉尼水务公司的其他产品或服务。

Awareness\r\n

We ensure that staff who deal with your information are aware of their obligations to protect privacy.
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We make sure that our staff and contractors with access to your information abide by this policy.

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Our staff are trained in how to collect, record, use and dispose of your information.

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意识

我们确保处理您信息的工作人员了解他们保护隐私的义务。

我们确保我们的员工和承包商有权访问您的信息遵守此政策。

我们的员工接受过如何收集、记录、使用和处理您的信息的培训。


Disclosure\r\n

We never disclose information that we expect customers, or their representatives, to know.
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We only discuss your customer account with you or your nominated representative. We'll establish your identity by asking you to confirm key information, usually the property address and account number.
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Disclosing information to third parties

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We'll only disclose personal information to third parties if we're authorised or required to by law. Some organisations, including the Police, Courts and some government departments, have the legal right to ask us to disclose information. We manage these requests with care to ensure we are acting within the law.

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信息披露

我们从不透露我们希望客户或他们的代表知道的信息。

我们只与您或您指定的代表讨论您的客户账户。我们会通过要求您确认关键信息来确定您的身份,通常是物业地址和账号。

向第三方披露信息

我们只会在法律授权或要求下向第三方披露个人信息。一些机构,包括警方、法院和一些政府部门,在法律上有权要求我们披露资料。我们谨慎处理这些请求,以确保我们在法律范围内行事。

For example, we:

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  • require Police to provide a warrant or subpoena
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  • may provide information to the Energy and Water Ombudsman of NSW to resolve customer complaints
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  • may be required to provide the information under a Government Information (Public Access) Act 2009 request
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  • are required to provide potential buyers with details of any outstanding debts on the property when a property is being sold under the Sydney Water Act 1994
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  • may provide details of outstanding debts and payment arrangements options to a tenant of a property under the Sydney Water Act 1994.
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Other reasons to disclose personal information to third parties:

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  • We have your verbal or written authority. If you'd like to nominate a representative to deal with us, such as a spouse, friend or family member, you need to call or write to us. This will help us progress matters with your representative quickly and smoothly if you're unavailable. 
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  • We can, in the circumstances, reasonably assume you've consented. We may, for example, share information with managing agents or solicitors who've been instructed by customers to act on their behalf. Managing agents commonly ask us to redirect a customer’s water bills to them.
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  • There is a danger of injury or loss of life. If there's a serious bushfire, or other emergency situation, we may share your details with Fire and Rescue NSW or other emergency services if we believe it's necessary to lessen or prevent a serious threat.
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If our contractors need the information for essential activities. We use third parties to:

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  • construct and maintain our assets
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  • print and send bills
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  • provide banking services
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  • collect outstanding debts or perform credit checks
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  • recruit staff
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  • help with our claims management process
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  • run marketing campaigns
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  • occasionally conduct research or surveys
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  • deliver technology solutions.
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例如,我们:

  • 要求警方提供手令或传票
  • 可以向新南威尔士州能源和水资源监察员提供信息以解决客户投诉吗
  • 可要求根据2009年政府信息(公众获取)法案请求
  • ,当物业根据1994年悉尼水法
  • 可向物业的租客提供未偿还债务的详情及可选择的付款安排1994年悉尼水法

向第三方披露个人信息的其他原因:

  • 我们有你的口头或书面授权。如果您想提名一位代表与我们打交道,如配偶、朋友或家庭成员,您需要致电或写信给我们。如果您不在,这将帮助我们快速、顺利地与您的代表进行交涉。
  • 在这种情况下,我们可以合理地假设你已经同意了。例如,我们可能会与受客户委托代表客户行事的管理代理人或律师共享信息。管理代理通常要求我们将客户的水费账单转给他们。
  • 有受伤或失去生命的危险。如果发生严重的森林火灾或其他紧急情况,如果我们认为有必要减少或防止严重威胁,我们可能会将您的详细信息分享给新南威尔士州消防与救援机构或其他紧急服务机构。

如果我们的承包商在重要活动中需要这些信息。我们使用第三方来:

  • 建设和维护我们的资产
  • 打印和发送账单
  • 提供银行服务
  • 收集未偿还债务或进行信用检查
  • 招募工作人员
  • 协助我们的索赔管理流程
  • 开展营销活动
  • 偶尔进行研究或调查
  • 提供技术解决方案。

Accuracy\r\n

You can access the personal information we hold for you at any time and ask us to amend it if it's incorrect.

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We attempt to keep your contact information as up to date as possible. We'll confirm the details are correct when you contact us.

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You can also request a copy of the information we hold about you and your property at any time.

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精度

您可以随时查阅我们为您保存的个人信息,如果有不正确的地方请我们修改。

我们会尽量保持您的联系信息是最新的。当您与我们联系时,我们将确认详细信息是否正确。

您也可以随时要求我们提供您和您的物业信息的副本。


Privacy on our website\r\n

We use analytics systems such as Google Analytics and Adobe Analytics to gather information about visitor activity on our website.

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We don’t use these systems to identify you, but to aggregate results. This helps us evaluate and improve our services, and make our services easier for you to use.

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When you use our website, some information is logged automatically, such as:

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  • your operating system
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  • your IP address
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  • your device and browser type
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  • what city you’re in
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  • how long you spend on our website
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  • which pages, documents and videos you viewed.
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We also take measures to protect us from malicious activities on our website, such as Google reCAPTCHA challenges.

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To understand how Google uses information from sites or apps that use its services, you can review Google Privacy & Terms.

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我们网站的私隐

我们使用谷歌analytics和Adobe analytics等分析系统来收集我们网站上访问者活动的信息。

我们使用这些系统不是为了识别你,而是为了汇总结果。这有助于我们评估和改进我们的服务,并使您更容易使用我们的服务。

当您使用我们的网站时,一些信息会自动记录,例如:

  • 您的操作系统
  • 你的IP地址
  • 您的设备和浏览器类型
  • 你在哪个城市
  • 你在我们的网站上花了多长时间
  • 你浏览了哪些页面、文档和视频。

我们也采取措施保护我们免受恶意活动在我们的网站,如谷歌reCAPTCHA挑战。

要了解谷歌如何使用使用其服务的网站或应用程序的信息,您可以查看谷歌隐私和条款


Scams and hoaxes\r\n

We'll never contact you by email and ask for personal information such as your password, username, credit card or bank account details. If you're unsure about an email addressed from Sydney Water, please call us on 13 20 92 to check.

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骗局和骗局

我们绝不会通过电子邮件联系您,并询问您的密码、用户名、信用卡或银行账户等个人信息。如果您不确定悉尼水务公司的邮件地址,请致电我们13 20 92检查。


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