废水阻塞

A wastewater blockage, or sewer choke, can occur when there's something inside a pipe that stops it working properly. They have common causes: tree roots that have found a way into the pipes, when someone puts something down the toilet that it's not designed for, such as wet wipes or other hygiene products, or by stormwater entering the wastewater network and overloading it during heavy rainfall.

如何与他们打交道

当管道内部有一些使其正常工作的东西时，可能会发生废水阻塞或下水道障碍。他们有共同的原因：树根已经找到了一条进入管道的方法，当有人将某些不适合的厕所放在厕所上，例如湿湿巾或其他卫生产品，或者是通过雨水进入废水网络并在重物中超载它雨量。

You can claim for reasonable out-of-pocket expenses:

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• if you're a licensed plumber and you've found a blockage in our wastewater pipes
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• if you're a customer and you've paid a licensed plumber who found a blockage in our wastewater pipes.
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\r\nWhat you need to know before you make a claim

Before you fill out the claim form, please ensure that:

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• the plumber calls us on 13 20 90 to get a job number – this number needs to be included on the form
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• you read our Claiming for wastewater blockages (525KB) guide
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• you have all invoices and supporting documentation ready to attach
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• you provide a timesheet or excavation details if the invoice doesn't give a detailed account of the work completed.
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索赔自付费用

您可以要求合理的自付费用：

• 如果你是持牌水管工而且您在我们的废水管中发现了堵塞
• 如果你是顾客而且，您已经付给了一个有执照的水管工，该水管工在我们的废水管道中发现了堵塞。

提出要求之前，您需要知道的

在填写索赔表之前，请确保：

• 这水管工打电话给我们13 20 90要获取工作号 - 此编号需要包含在表格中
• 你读了我们的要求废水阻塞（525kb）指导
• 您拥有所有发票和支持文档，准备附加
• 如果发票未提供完成的工作的详细说明，则提供时间表或挖掘详细信息。

If your licensed plumber finds that your private wastewater pipes have collapsed under a public road or public footpath and we verify that the collapse can’t be repaired without excavating, we may be able to help with the repair at no cost to you through the Collapsed Private Service in Public Land Program  (conditions apply). Note that we can't reimburse you or your plumber for any plumbing costs related to this work.
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\r\nFind out more from the Collapsed Private Services in Public Land Program: Guide for customers (256KB). You should also read section 8.2 of the Customer Contract (6MB).

道路或人行道发掘

If your licensed plumber finds that your private wastewater pipes have collapsed under a public road or public footpath and we verify that the collapse can’t be repaired without excavating, we may be able to help with the repair at no cost to you through the Collapsed Private Service in Public Land Program (conditions apply).笔记我们不能为您或您的水管工报销与这项工作有关的任何管道费用。

从公共土地计划中崩溃的私人服务：客户指南（256KB）。您还应该阅读第8.2节客户合同（6MB）。