废水阻塞

How to deal with them\r\n

A wastewater blockage, or sewer choke, can occur when there's something inside a pipe that stops it working properly. They have common causes: tree roots that have found a way into the pipes, when someone puts something down the toilet that it's not designed for, such as wet wipes or other hygiene products, or by stormwater entering the wastewater network and overloading it during heavy rainfall.

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如何与他们打交道

当管道内部有一些使其正常工作的东西时,可能会发生废水阻塞或下水道障碍。他们有共同的原因:树根已经找到了一条进入管道的方法,当有人将某些不适合的厕所放在厕所上,例如湿湿巾或其他卫生产品,或者是通过雨水进入废水网络并在重物中超载它雨量。

废水溢出和社区
如果您看到废水(污水)溢出,请避免出于自己的安全。查出如何避免废水溢出


Trees and wastewater blockages\r\n

Tree roots are a common cause of damage to wastewater pipes. They can enter small cracks in your wastewater pipes to seek out nutrients and then continue to grow. As they grow, they take up more space and slow down your drainage. This can eventually cause a blockage.
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\r\nSigns of a blockage can be:

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  • slow drainage
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  • gurgling noises in sanitary drains
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  • odour overflows in your home and property.
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树木和废水堵塞

树根是损坏废水管道的常见原因。它们可以进入您的废水管中的小裂缝以寻找营养,然后继续生长。随着它们的成长,它们会占用更多的空间并减慢您的排水量。这最终可能导致堵塞。

堵塞的迹象可能是:

  • 排水缓慢
  • 卫生排水中的嘶哑声
  • 气味在您的房屋和财产中溢出。
Remember that flushing the wrong things down the toilet can also cause blockages.  The only things you should flush are the 3 Ps: pee, poo and toilet paper (watch this space for details of the new flushable standard).

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Before you plant trees on your property, find out where your wastewater pipes are. A sewerage service diagram will show you. You can get one online through Sydney Water Tap in. Try not to plant trees within 6 metres of wastewater pipes. Your local nursery can advise on trees and their root systems or check the list below for trees to avoid.

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If your existing trees are a problem, ask a plumber to set up a regular maintenance plan for you.
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请记住,将错误的东西冲下厕所也可能导致堵塞。您唯一应该加入的东西是3 ps:小便,便便和卫生纸(请注意此空间以获取新的可冲洗标准的详细信息)。

在您在物业上种树之前,请找出废水管道的位置。下水道服务图会告诉你。您可以通过悉尼水龙头。尽量不要在6米的废水管道内种植树木。您当地的托儿所可以就树木及其根系提供建议,或检查下面的列表以避免树木。

如果您现有的树木是一个问题,请要求水管工为您制定常规的维护计划。

Trees you should avoid planting\r\n

Tree species vary greatly in their ability to enter the wastewater system and cause damage. The trees listed below are likely to cause problems to your wastewater pipes. We recommend that you don't plant these species within 6 metres of a wastewater pipe.

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
Botanical nameCommon name
Acer sp.Maple (mostly large)
Araucaria sp.Norfolk Island Pine
Bambusa sp.Bamboo
Brachychiton AcerifoliusIllawarra Flame Tree
Callistemon sp.Bottlebrushes
Casuarina sp.Casuarinas or She-Oaks (especially River Oak and Swamp Oak)
Celtis sp.Nettle-tree and Hackberry
Chamaecyparis/Cupressus sp.Cedar and Cypress
Cinnamomum CamphoraCamphor Laurel
 Erythrina sp.Coral tree (large)
 Eucalyptus sp.Gum trees (large)
 Ficus sp.Figs (Moreton Bay Fig, Weeping Fig, Rubber Tree)
 Fraxinus sp.Ashes (large)
 Jacaranda MimosifoliaJacaranda
 Lagerstroemia sp.Crepe Myrtle
 Liquidambar StyracifluaLiquidambar
 Lophostemon ConfertusBrush Box
 Magnolia sp.Magnolias (large)
 MelaleucaPaperbarks
 Metrosideros ExcelsusNew Zealand Christmas Tree
 Morus sp.Mulberry (especially Black Mulberry)
 Murraya PaniculateOrange Jasmine
 Nerium OleanderOleander
 Persea AmericanaAvocado
 Phoenix CanariensisCanary Island Date Palm
 Pinus sp.Pine
 Platanus sp.Plane trees
 Populus sp.Poplars
 Prunus sp.Apricot, Cherry, Peach, Plum
 Quercus sp.Oaks
 Salix sp.Willows
 Sapium SebiferumChinese Tallow Tree
Schefflera ActinophyllaUmbrella Tree
 Schinus MollePepper Tree
 Syzygium sp.Lilly Pilly
 Ulmus sp.Elms (large)
 Wisteria sp.Wisterias
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树木应该避免种植

树种进入废水系统并造成损坏的能力差异很大。下面列出的树木可能会给您的废水管带来问题。我们建议您不要在废水管6米内种植这些物种。

植物名称 通用名称
Acer sp。 枫(大部分大)
Araucaria sp。 诺福克岛松树
Bambusa sp。 竹子
Brachychiton acerifolius Illawarra火焰树
Callistemon sp。 奶瓶
Casuarina sp。 casuarinas或She-oaks(尤其是河橡木和沼泽橡木)
Celtis sp。 Nettle-Tree和Hackberry
chamaecyparis/cupressus sp。 雪松和柏树
Cinnamomum Camphora 樟脑月桂树
Erythrina sp。 珊瑚树(大)
桉树sp。 牙龈树(大)
ficus sp。 无花果(Moreton Bay无花果,哭泣无花果,橡胶树)
Fraxinus sp。 骨灰(大)
jacaranda mimosifolia jacaranda
拉格斯特罗血症 可丽饼桃金娘
Liquidambar Styraciflua Liquidambar
Lophostemon会议 刷子盒
木兰Sp。 木兰(大)
Melaleuca 纸皮
Metrosideros Excelsus 新西兰圣诞树
莫鲁斯·斯普。 桑树(尤其是黑色桑树)
穆拉亚(Murraya)恐慌 橙色茉莉花
nerium夹骨 夹夹
Persea Americana 牛油果
凤凰城 金丝雀岛日期棕榈
Pinus sp。 松树
Platanus sp。 蓝色的树
populus sp。 杨树
Prunus sp。 杏子,樱桃,桃子,李子
Quercus sp。 橡树
Salix sp。 柳树
甘霉素 中国牛row树
Schefflera actinophylla 雨伞树
schinus Molle 胡椒树
Syzygium sp。 礼来莉莉
Ulmus sp。 榆树(大)
紫藤 紫藤

创建一个更具弹性的花园
发现抗旱的树木和植物,非常适合您的位置哪个植物在哪里。浏览超过2,600种,并找出它们如何应对干旱,热,阴影和霜冻。
霍尔特创新,麦格理大学,西悉尼大学和新南威尔士州政府规划与环境部之间的研究合作成果是哪个工厂。


Who's responsible for what\r\n

What we're responsible for

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Sydney Water is responsible for the wastewater pipes from our network up to the property connection point.
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\r\nThe blockage is likely to be in Sydney Water's pipes if:

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  • the overflow is visible beyond your property boundary, for example, from a maintenance hole located on public land
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  • your neighbours are experiencing the same problem
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  • there's widespread flooding in your local area
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  • you're experiencing a continuous overflow and you're not currently using water on your property.
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If this is the case, please call us on 13 20 90 24/7 to report the issue. We'll send a crew to the site to investigate.

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谁负责什么

我们负责的

悉尼水域负责从我们的网络到属性连接点的废水管道。

如果:

  • 溢流在您的财产边界之外可见,例如,位于公共土地上的维护孔
  • 您的邻居正在遇到同样的问题
  • 您当地有广泛的洪水
  • 您正在经历连续的溢出,目前却没有在物业上使用水。

如果是这种情况,请致电我们13 20 9024/7报告该问题。我们将派遣一名工作人员到该网站进行调查。

如果您的财产受到管道溢出的损害
我们将与您交谈以安排清理并进行任何维修。我们可以协助替代住宿,并与您和您的保险公司合作处理索赔,直到您的财产恢复为先前的状况为止。

What property owners are responsible for
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Property owners are responsible for the private wastewater pipes on their property up to and including where they connect to our pipes (the connection point). The blockage is likely to be in your private pipes if:

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  • your neighbours aren't experiencing a blockage
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  • your drainage isn't shared with other properties
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  • there is no flooding in your local area
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  • you're only experiencing an overflow when using water on your property.
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If this is the case, please contact a licensed plumber to clear the blockage in your pipes.

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哪些财产所有者负责

财产所有人负责其财产上的私人废水管,直到其连接到我们的管道(连接点)。如果:

  • 您的邻居没有遇到阻塞
  • 您的排水未与其他属性共享
  • 您当地没有洪水
  • 在物业上使用水时,您只会经历溢出。

如果是这种情况,请联系有执照的水管工以清除管道中的阻塞。

不确定障碍是否在您的私人管道或我们的网络中?
请致电我们13 20 90我们会问您一些简单的问题,以确定阻塞的位置。


Claims for out-of-pocket expenses\r\n

You can claim for reasonable out-of-pocket expenses:

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  • if you're a licensed plumber and you've found a blockage in our wastewater pipes
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  • if you're a customer and you've paid a licensed plumber who found a blockage in our wastewater pipes.
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\r\nWhat you need to know before you make a claim

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Before you fill out the claim form, please ensure that:

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  • the plumber calls us on 13 20 90 to get a job number – this number needs to be included on the form
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  • you read our Claiming for wastewater blockages (525KB) guide
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  • you have all invoices and supporting documentation ready to attach
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  • you provide a timesheet or excavation details if the invoice doesn't give a detailed account of the work completed.
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索赔自付费用

您可以要求合理的自付费用:

  • 如果你是持牌水管工而且您在我们的废水管中发现了堵塞
  • 如果你是顾客而且,您已经付给了一个有执照的水管工,该水管工在我们的废水管道中发现了堵塞。


提出要求之前,您需要知道的

在填写索赔表之前,请确保:

  • 水管工打电话给我们13 20 90要获取工作号 - 此编号需要包含在表格中
  • 你读了我们的要求废水阻塞(525kb)指导
  • 您拥有所有发票和支持文档,准备附加
  • 如果发票未提供完成的工作的详细说明,则提供时间表或挖掘详细信息。

需要提出索赔吗?
使用我们的废水阻滞索赔表(93KB)收到您的索赔后,我们将向您发送确认。处理可能需要长达8周的时间。


Road or footpath excavations\r\n

If your licensed plumber finds that your private wastewater pipes have collapsed under a public road or public footpath and we verify that the collapse can’t be repaired without excavating, we may be able to help with the repair at no cost to you through the Collapsed Private Service in Public Land Program  (conditions apply). Note that we can't reimburse you or your plumber for any plumbing costs related to this work.
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\r\nFind out more from the Collapsed Private Services in Public Land Program: Guide for customers (256KB). You should also read section 8.2 of the Customer Contract (6MB).

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道路或人行道发掘

If your licensed plumber finds that your private wastewater pipes have collapsed under a public road or public footpath and we verify that the collapse can’t be repaired without excavating, we may be able to help with the repair at no cost to you through the Collapsed Private Service in Public Land Program (conditions apply).笔记我们不能为您或您的水管工报销与这项工作有关的任何管道费用。

公共土地计划中崩溃的私人服务:客户指南(256KB)。您还应该阅读第8.2节客户合同(6MB)


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