废水堵塞

How to deal with them\r\n

A wastewater blockage, or sewer choke, can occur when there's something inside a pipe that stops it working properly. They have common causes: tree roots that have found a way into the pipes, when someone puts something down the toilet that it's not designed for, such as wet wipes or other hygiene products, or by stormwater entering the wastewater network and overloading it during heavy rainfall.

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如何应对

当管道内有东西使其无法正常工作时,就会发生废水堵塞或下水道堵塞。它们有共同的原因:树根找到了进入管道的途径,当有人把一些不适合的东西放进厕所时,比如湿巾或其他卫生用品,或雨水进入废水网络,在暴雨期间使其超载。

污水溢出和社区
如果你看到废水溢出,为了你自己的安全,请避开它。找出如何避免废水溢出


Trees and wastewater blockages\r\n

Tree roots are a common cause of damage to wastewater pipes. They can enter small cracks in your wastewater pipes to seek out nutrients and then continue to grow. As they grow, they take up more space and slow down your drainage. This can eventually cause a blockage.
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\r\nSigns of a blockage can be:

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  • slow drainage
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  • gurgling noises in sanitary drains
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  • odour overflows in your home and property.
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树木和污水堵塞

树根是破坏污水管道的常见原因。它们可以进入污水管道的小裂缝中寻找养分,然后继续生长。随着它们的生长,它们会占用更多的空间,减慢你的排水速度。这最终会导致堵塞。

堵塞的迹象有:

  • 排水缓慢
  • 卫生排水口的汩汩声
  • 气味溢出你的家和财产。
Remember that flushing the wrong things down the toilet can also cause blockages.  The only things you should flush are the 3 Ps: pee, poo and toilet paper (watch this space for details of the new flushable standard).

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Before you plant trees on your property, find out where your wastewater pipes are. A sewerage service diagram will show you. You can get one online through Sydney Water Tap in. Try not to plant trees within 6 metres of wastewater pipes. Your local nursery can advise on trees and their root systems or check the list below for trees to avoid.

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If your existing trees are a problem, ask a plumber to set up a regular maintenance plan for you.
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记住,用错误的东西冲厕所也会导致堵塞。你唯一应该冲的东西就是3p:尿,便便和厕纸(关于新的可冲标准的细节,请关注这里)。

在你在你的土地上种树之前,找出废水管道的位置。污水收集服务图我会告诉你的。你可以在网上买到悉尼自来水.尽量不要在污水管道6米内种植树木。你当地的苗圃可以就树木和它们的根系提供建议,或者查看下面的列表,看看哪些树木应该避免。

如果你现有的树木有问题,请水管工为你制定一个定期维护计划。

Trees you should avoid planting\r\n

Tree species vary greatly in their ability to enter the wastewater system and cause damage. The trees listed below are likely to cause problems to your wastewater pipes. We recommend that you don't plant these species within 6 metres of a wastewater pipe.

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Botanical nameCommon name
Acer sp.Maple (mostly large)
Araucaria sp.Norfolk Island Pine
Bambusa sp.Bamboo
Brachychiton AcerifoliusIllawarra Flame Tree
Callistemon sp.Bottlebrushes
Casuarina sp.Casuarinas or She-Oaks (especially River Oak and Swamp Oak)
Celtis sp.Nettle-tree and Hackberry
Chamaecyparis/Cupressus sp.Cedar and Cypress
Cinnamomum CamphoraCamphor Laurel
 Erythrina sp.Coral tree (large)
 Eucalyptus sp.Gum trees (large)
 Ficus sp.Figs (Moreton Bay Fig, Weeping Fig, Rubber Tree)
 Fraxinus sp.Ashes (large)
 Jacaranda MimosifoliaJacaranda
 Lagerstroemia sp.Crepe Myrtle
 Liquidambar StyracifluaLiquidambar
 Lophostemon ConfertusBrush Box
 Magnolia sp.Magnolias (large)
 MelaleucaPaperbarks
 Metrosideros ExcelsusNew Zealand Christmas Tree
 Morus sp.Mulberry (especially Black Mulberry)
 Murraya PaniculateOrange Jasmine
 Nerium OleanderOleander
 Persea AmericanaAvocado
 Phoenix CanariensisCanary Island Date Palm
 Pinus sp.Pine
 Platanus sp.Plane trees
 Populus sp.Poplars
 Prunus sp.Apricot, Cherry, Peach, Plum
 Quercus sp.Oaks
 Salix sp.Willows
 Sapium SebiferumChinese Tallow Tree
Schefflera ActinophyllaUmbrella Tree
 Schinus MollePepper Tree
 Syzygium sp.Lilly Pilly
 Ulmus sp.Elms (large)
 Wisteria sp.Wisterias
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你应该避免种植树木

不同树种进入废水系统并造成破坏的能力差异很大。下面列出的树木很可能会给你的废水管道带来问题。我们建议不要在离污水管6米的范围内种植这些植物。

植物的名字 普通的名字
宏碁sp。 枫木(大多是大的)
南洋杉sp。 诺福克岛松
Bambusa sp。 竹子
Brachychiton Acerifolius 伊拉瓦拉火焰树
Callistemon sp。 洗瓶刷
木麻黄sp。 木麻黄或母栎(特别是河栎和沼泽栎)
Celtis sp。 荨麻树和杨树
Chamaecyparis / Cupressus sp。 雪松和柏树
樟树 香樟
刺桐sp。 珊瑚树(大型)
桉树sp。 橡胶树(大)
热带榕属植物sp。 无花果(摩顿湾无花果、榕树、橡胶树)
Fraxinus sp。 灰(大)
蓝花楹Mimosifolia 蓝花楹
Lagerstroemia sp。 紫薇色
枫Styraciflua
Lophostemon Confertus 刷盒
木兰sp。 木兰(大)
白千层属灌木 白千层属植物
Metrosideros Excelsus 新西兰圣诞树
桑属sp。 桑葚(尤指黑桑葚)
九里有圆锥花序的 橙色的茉莉花
夹竹桃夹竹桃 夹竹桃
Persea美国 鳄梨
凤凰Canariensis 加那利岛枣椰树
松果体sp。
法国梧桐sp。 梧桐树
杨树sp。 杨树
李属sp。 杏,樱桃,桃子,李子
Quercus sp。 橡树
柳树sp。 柳树
Sapium Sebiferum 中国牛脂树
鹅掌柴Actinophylla 伞树
Schinus Molle是的 胡椒树
气味清香sp。 莉莉桩
榆属sp。 榆树(大)
紫藤sp。 紫藤

创造一个更有弹性的花园
发现适合你的位置的抗旱树木和植物哪棵植物在哪里.浏览超过2600种植物,了解它们是如何应对干旱、炎热、阴影和霜冻的。
“哪个工厂在哪里”是Hort Innovation、麦考瑞大学、西悉尼大学和新南威尔士州政府规划和环境部合作的研究成果。


Who's responsible for what\r\n

What we're responsible for

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Sydney Water is responsible for the wastewater pipes from our network up to the property connection point.
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\r\nThe blockage is likely to be in Sydney Water's pipes if:

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  • the overflow is visible beyond your property boundary, for example, from a maintenance hole located on public land
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  • your neighbours are experiencing the same problem
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  • there's widespread flooding in your local area
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  • you're experiencing a continuous overflow and you're not currently using water on your property.
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If this is the case, please call us on 13 20 90 24/7 to report the issue. We'll send a crew to the site to investigate.

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谁对什么负责

我们要对什么负责

悉尼水务公司负责污水管道从我们的网络到物业连接点。

堵塞很可能是在悉尼水务公司的管道,如果:

  • 溢流在你的财产边界之外是可见的,例如,从位于公共土地上的维护孔
  • 你的邻居正在经历同样的问题
  • 你们当地洪水泛滥
  • 你正在经历持续溢出,你目前没有使用水在你的财产。

如果是这样,请给我们打电话13 20 90全天候报告这个问题。我们会派一队人去现场调查。

如果你的财产被我们管道溢出的水损坏了
我们会和你谈谈安排清理和进行任何需要的修理。我们可以为您提供替代住宿,并与您和您的保险公司合作处理索赔,直到您的财产恢复到以前的状态。

What property owners are responsible for
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Property owners are responsible for the private wastewater pipes on their property up to and including where they connect to our pipes (the connection point). The blockage is likely to be in your private pipes if:

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  • your neighbours aren't experiencing a blockage
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  • your drainage isn't shared with other properties
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  • there is no flooding in your local area
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  • you're only experiencing an overflow when using water on your property.
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If this is the case, please contact a licensed plumber to clear the blockage in your pipes.

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业主有什么责任

业主须负责其物业上的私人污水管道,包括与我们的管道连接的地方(连接点)。如果出现下列情况,堵塞物很可能是在你的私人水管内:

  • 你的邻居不会遇到堵塞
  • 你的排水系统不与其他物业共用
  • 你所在的地区没有洪水
  • 只有在你的房子里用水时,你才会感到水溢出。

如果是这种情况,请与持牌水管工联系,以清除管道堵塞。

不确定堵塞是在你的私人管道还是我们的网络?
请给我们打电话13 20 90我们会问你一些简单的问题来确定堵塞的位置。


Claims for out-of-pocket expenses\r\n

You can claim for reasonable out-of-pocket expenses:

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  • if you're a licensed plumber and you've found a blockage in our wastewater pipes
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  • if you're a customer and you've paid a licensed plumber who found a blockage in our wastewater pipes.
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\r\nWhat you need to know before you make a claim

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Before you fill out the claim form, please ensure that:

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  • the plumber calls us on 13 20 90 to get a job number – this number needs to be included on the form
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  • you read our Claiming for wastewater blockages (525KB) guide
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  • you have all invoices and supporting documentation ready to attach
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  • you provide a timesheet or excavation details if the invoice doesn't give a detailed account of the work completed.
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报销自付费用

你可以要求合理的自付费用:

  • 如果你是一个执照的管道工你还发现我们的废水管道堵塞了
  • 如果你是一个客户你还花钱请了一个有执照的水管工他在我们的污水管道里发现了堵塞。


在你提出索赔之前你需要知道什么

在填写申索表格前,请确保:

  • 水管工号召我们前进13 20 90要获得作业编号,需要将该编号包含在表单中
  • 你可以阅读我们的污水阻塞的申索(525KB)指南
  • 您已经准备好了所有的发票和支持文件
  • 如果发票没有给出已完成工作的详细说明,您可以提供时间表或挖掘细节。

需要索赔吗?
使用我们的污水淤塞索偿表格(93KB)我们一收到你们的索赔要求就会给你们确认函。这可能需要8周的时间来处理。


Road or footpath excavations\r\n

If your licensed plumber finds that your private wastewater pipes have collapsed under a public road or public footpath and we verify that the collapse can’t be repaired without excavating, we may be able to help with the repair at no cost to you through the Collapsed Private Service in Public Land Program  (conditions apply). Note that we can't reimburse you or your plumber for any plumbing costs related to this work.
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\r\nFind out more from the Collapsed Private Services in Public Land Program: Guide for customers (256KB). You should also read section 8.2 of the Customer Contract (6MB).

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挖掘道路或行人路

如果您的持牌水管工发现您的私人污水管道在公共道路或公共人行道下倒塌,而我们核实倒塌情况不需挖掘就无法修复,我们可以通过“公共土地倒塌私人服务计划”(条件适用)免费帮助您修复。请注意我们不能报销你或你的管道工与这项工作相关的任何管道费用。

了解更多信息公共土地私人服务崩溃计划:客户指南(256KB).你也应该阅读第8.2节客户合约(6MB)


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