仪表读数

How we know how much water you use\r\n

We read most meters once a quarter so we know how much water to charge our customers for. You’ll see this amount referred to on your water bill as usage charges. Usage charges are different from your fixed charges, which are for your connections to our water and wastewater systems and other systems we manage.
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我们如何知道您使用多少水

我们每季度阅读一次大多数仪表,因此我们知道要为客户收取多少水。您会在您的水费中看到此金额使用费。使用费用与您不同必威比分 ,这是您与我们管理的水和废水系统以及我们管理的其他系统的连接。


What happens if we can't access your meter\r\n

We’ll leave a card and ask you to read the meter for us. This might be because your meter is:

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  • behind a locked gate or door
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  • buried in concrete or dirt
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  • hidden by trees, plants or grass
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  • on a property that's unsafe to enter, for example, if there's a dog.
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如果我们无法访问您的群体会发生什么r

我们将留下一张卡,请您为我们阅读仪表。这可能是因为您的仪表是:

  • 锁门或门后面
  • 埋在混凝土或污垢中
  • 被树木,植物或草隐藏
  • 例如,如果有狗,则在不安全的属性上。
How to help us read an inaccessible meter\r\n

There are 2 things you can do:

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  1. Install an Abloy utility lock
    \r\nIf your meter is behind a locked gate or door, you can give us access by using an Abloy utility lock. This lets us read your meter while you still keep your property secure. Find out more about how to install an Abloy utility lock.
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  3. Apply for a remotely read meter
    \r\nFor a fee, we can install a remotely read meter. This lets our meter reader read your meter anytime without needing to enter your property. Find out more about remotely read meters.
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如何帮助我们阅读无法访问的仪表

您可以做两件事:

  1. 安装Abloy实用程序锁
    如果您的仪表在锁定的大门或门后面,则可以使用Abloy实用程序锁给我们访问。这使我们可以在确保财产安全的同时阅读您的电表。了解有关如何安装的更多信息Abloy实用程序锁
  2. 申请远程阅读仪表
    收费,我们可以安装远程阅读仪表。这使我们的仪表阅读器可以随时阅读您的电表,而无需进入您的属性。了解更多有关远程读取仪表

How to read your own meter or standpipe\r\n"}}" id="ID02" class="cmp-text">

如何阅读自己的仪表或立管

Water meters
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If we've asked you to read a meter, you'll need to tell us:

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  • the date of your reading
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  • your contact number
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  • your unique meter serial number
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  • all the black numbers (or white numbers reversed out of black).
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The whole black number is the kilolitres (kL), and the red numbers or dials are the litres. We only need the black number to calculate water use.

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Note that the location of the meter serial number varies depending on the meter brand. These are the meters we're installing now.

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水表

如果我们要求您阅读一台,您需要告诉我们:

  • 阅读日期
  • 您的联系电话
  • 您独特的仪表序列号
  • 所有黑色的数字(或白色的数字逆转了黑色)。

整个黑色数字是千里数(KL),红色数字或表盘是升。我们只需要黑数即可计算用水。

请注意,仪表序列号的位置取决于仪表品牌。这些是我们现在正在安装的仪表。

Metered standpipes\r\n

When you read your metered standpipe, you'll need to tell us:

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  • the date of your reading
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  • your contact number
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  • your unique meter serial number
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  • all the numbers on the dials (if your metered standpipe has a black pointer, you also need to provide the number it points to – you don't need to read the red pointers).
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The location of the meter serial number varies depending on the brand of the meter.

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计量刻板

当您阅读计量单站时,您需要告诉我们:

  • 阅读日期
  • 您的联系电话
  • 您独特的仪表序列号
  • 拨号上的所有数字(如果您的计量单站都有黑色指针,您还需要提供指向指向的数字 - 您无需阅读红色指针)。

仪表序列号的位置取决于仪表的品牌。


3 ways to tell us your meter reading\r\n

If we've left a self-reading card, please tell us your meter reading within 3 days. If you're unable to read the meter yourself when we ask, we'll estimate your water use based on your past usage patterns. If it's not possible for us to estimate your past usage, then we may base the estimate on usage of similar properties in your council area.

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  1. Tell us your reading online.
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  3. Call us on 1300 314 834 Monday to Friday between 9am and 5pm.
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  5. Send an SMS or MMS to 0478 308 922. Include your account number, meter serial number and meter reading in your message.
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告诉我们您的仪表阅读的3种方法

如果我们留下了自读卡,请在3天内告诉我们您的仪表阅读。如果您在询问时无法自己阅读仪表,我们将根据您过去的使用方式估算您的用水量。如果我们不可能估计您过去的使用情况,那么我们可以根据您的理事会区域使用类似物业的使用进行估算。

  1. 告诉我们你的阅读在线的。
  2. 打电话给我们1300 314 834星期一至周五上午9点至下午5点。
  3. 发送短信或MMS0478 308 922。在您的消息中包括您的帐号,仪表序列号和仪表读数。

How to request monthly bills\n

If you'd rather receive your bills monthly instead of every 3 months, you can arrange it by calling us on 13 20 92. The fee for receiving monthly bills is $39.47 a quarter. This will appear on your first monthly bill each quarter.

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如何要求每月账单

如果您想每月收到每3个月的账单,可以通过致电我们来安排它13 20 92。每月收到账单的费用为每季度39.47美元。这将出现在您每个季度的第一个每月账单上。


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