计读数
We read most meters once a quarter so we know how much water to charge our customers for. You’ll see this amount referred to on your water bill as usage charges. Usage charges are different from your fixed charges, which are for your connections to our water and wastewater systems and other systems we manage.
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我们怎么知道你用了多少水
我们每季度看一次水表，这样我们就知道该向客户收多少水。你会在水费单上看到这个金额被称为使用费用．使用费用与你的不同必威比分
，用于连接我们的供水、废水处理系统和其他我们管理的系统。
We’ll leave a card and ask you to read the meter for us. This might be because your meter is:
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- behind a locked gate or door \r\n
- buried in concrete or dirt \r\n
- hidden by trees, plants or grass \r\n
- on a property that's unsafe to enter, for example, if there's a dog.
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如果我们不能访问你的工具会怎么样r
我们会留下一张卡片，请您帮我们看水表。这可能是因为你的仪表是:
- 在上锁的门或门后面
- 埋在混凝土或泥土中
- 隐藏在树、植物或草中
- 在一个不安全的地方，例如，如果有一只狗。
There are 2 things you can do:
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- Install an Abloy utility lock
\r\nIf your meter is behind a locked gate or door, you can give us access by using an Abloy utility lock. This lets us read your meter while you still keep your property secure. Find out more about how to install an Abloy utility lock. \r\n - Apply for a remotely read meter
\r\nFor a fee, we can install a remotely read meter. This lets our meter reader read your meter anytime without needing to enter your property. Find out more about remotely read meters. \r\n
如何帮助我们读取无法访问的仪表
你可以做两件事:
如何阅读自己的仪表或立管
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If we've asked you to read a meter, you'll need to tell us:
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- the date of your reading \r\n
- your contact number
\r\n \r\n - your unique meter serial number
\r\n \r\n - all the black numbers (or white numbers reversed out of black).
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The whole black number is the kilolitres (kL), and the red numbers or dials are the litres. We only need the black number to calculate water use.
\r\nNote that the location of the meter serial number varies depending on the meter brand. These are the meters we're installing now.
\r\n"}}" id="ID02a" class="cmp-text">水表
如果我们让你看表，你需要告诉我们:
- 你阅读的日期
- 你的联系电话
- 您唯一的电表序列号
- 所有的黑色的数字(或白色数字从黑色倒出来)。
整个黑色的数字是千升(kL)，红色的数字或刻度盘是升。我们只需要黑色数字来计算用水量。
注意，表序列号的位置因表的品牌而异。这些是我们正在安装的仪表。
When you read your metered standpipe, you'll need to tell us:
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- the date of your reading \r\n
- your contact number
\r\n \r\n - your unique meter serial number \r\n
- all the numbers on the dials (if your metered standpipe has a black pointer, you also need to provide the number it points to – you don't need to read the red pointers). \r\n
The location of the meter serial number varies depending on the brand of the meter.
\r\n"}}" id="ID02b" class="cmp-text">计量硕大而
当你看到你的仪表时，你需要告诉我们:
- 你阅读的日期
- 你的联系电话
- 您唯一的电表序列号
- 表盘上的所有数字(如果您的计量立管有一个黑色指针，您还需要提供它所指向的数字-您不需要读取红色指针)。
表序列号的位置因表的品牌而异。
If we've left a self-reading card, please tell us your meter reading within 3 days. If you're unable to read the meter yourself when we ask, we'll estimate your water use based on your past usage patterns. If it's not possible for us to estimate your past usage, then we may base the estimate on usage of similar properties in your council area.
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- Tell us your reading online. \r\n
- Call us on 1300 314 834 Monday to Friday between 9am and 5pm. \r\n
- Send an SMS or MMS to 0478 308 922. Include your account number, meter serial number and meter reading in your message. \r\n
3种方法告诉我们你的抄表
如果我们留下了自动抄表卡，请在3天内告诉我们您的抄表信息。如果当我们询问您时，您无法自己阅读水表，我们将根据您过去的使用模式估算您的用水量。如果我们无法估计您过去的使用情况，那么我们可能会根据您所在地区类似物业的使用情况进行估计。
- 告诉我们你的阅读网上。
- 给我们打电话1300 314 834星期一至五上午九时至下午五时。
- 发送短信或彩信给0478 308 922．在邮件中包括你的账号、水表序列号和抄表信息。
If you'd rather receive your bills monthly instead of every 3 months, you can arrange it by calling us on 13 20 92. The fee for receiving monthly bills is $39.47 a quarter. This will appear on your first monthly bill each quarter.
\n"}}" id="ID04" class="cmp-text">如何要求每月账单
如果您希望每月收一次账单，而不是三个月收一次，您可以打电话给我们来安排13 20 92．每月收到账单的费用是每季度39.47美元。这将出现在每个季度的第一个月账单上。