仪表维护

How we keep your water meter accurate\r\n

It's important that we don't overcharge (or undercharge) for the water you use, so your water meter needs to be kept in good working order. We own your water meter, so we're responsible for taking care of it. However, we may need your help so we can reach it easily.
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我们如何让你的水表准确

重要的是我们不会对你使用的水多收钱(或少收钱),所以你的水表需要保持良好的工作状态。你的水表归我们所有,所以我们有责任保养它。然而,我们可能需要你的帮助,以便我们可以很容易地到达它。

如果你还是不能解释高用水量
如果你不能必威备用 或者解释高用水量,申请水表测试或打电话13 20 92.如果水表有问题,我们会退还费用并调整您的用水量。


What we maintain\r\n

Since we own the water main (usually under the street or footpath) and water meter at your property, we’ll take care of them. We replace meters when they have:

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  • stopped
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  • been damaged
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  • become too old
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  • registered the maximum water use.
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If your meter is broken or damaged, call us on 13 20 90.

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我们所维护的

因为我们拥有你家的总水管(通常在街道或人行道下)和水表,所以我们会照顾好它们。我们更换仪表时,他们有:

  • 停止
  • 被破坏
  • 变得太老
  • 登记最大用水量。

如果你的电表坏了或损坏了,打电话给我们13 20 90

我们负责总水管和水表。物业所有者负责其他管道。


What we repair\r\n

Repairs on private property

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If there's a problem in your water system between our pipes and the water meter (up to one metre inside your property boundary), we'll repair it for free. For units, this is the master strata property boundary.
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\r\nCall us on 13 20 90 24/7, or you can call a licensed plumber to do the work for you. If the leak is near your water meter, we'll ask you some questions to make sure we’re sending the right person to fix the problem quickly.

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我们修复什么

私人物业修葺工程

如果我们的水管和水表之间的供水系统有问题(超出你的物业边界一米),我们会免费修理。对于单元,这是主地层属性边界。

给我们打电话13 20 9024小时,或者你可以打电话给一个有执照的水管工为你工作。如果漏水点在你的水表附近,我们会问你一些问题,以确保我们派了正确的人迅速解决问题。

What we'll ask about the leak
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  • Is the water leaking near the tap that turns the water to your property on and off?
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  • Is the water leaking from the pipe leading up to the tap handle?
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  • Is the water leaking from the body of the meter, where we read the numbers, or the bolts that hold the meter onto the pipe?
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  • Is the meter number changing when you're not using any water inside your property?
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我们会问关于泄密的事

  • 你家的水龙头附近漏水了吗?
  • 水是从通到水龙头把手的水管里漏出来的吗?
  • 水是从我们读取数字的水表主体漏出来的吗?还是从把水表固定在管道上的螺栓漏出来的?
  • 当你在你的房子里不用水的时候,水表号码会改变吗?
What you need to know\r\n
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  • We might not be able to fix the problem if your service isn't easy to reach, the connection isn't authorised or covered by the Customer Contract, or if it's a fire service. You'll need to hire a licensed plumber instead.
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  • If a water service has been damaged or vandalised, we'll charge you to fix it. The cost will depend on how complex the work is. We may need to turn off your electricity to complete the repairs safely.
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  • As a property owner, you are responsible for any private property affected by repair work. This includes things like concrete, pavers, retaining walls and rockeries.
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你需要知道的

  • 如果您的服务不容易到达,连接没有被授权或覆盖,我们可能无法解决问题客户合同或者是消防部门。你需要雇佣一个有执照的水管工。
  • 如果供水系统被损坏或破坏,我们会向您收取修理费用。费用将取决于工作的复杂程度。我们可能需要切断你的电源以安全完成修理。
  • 作为业主,你必须对任何受维修工程影响的私人物业负责。这包括混凝土、铺路机、挡土墙和假山。

What you maintain\r\n

As a property owner, you’re responsible for the water pipes and fittings between our water main and the buildings/taps on your property.

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We're responsible for the meter. But, to maintain the meter, we need your help. Please make sure the area around the meter is clear and accessible (at least 30 centimetres all around the meter) so we can read, repair or replace it. We can't do much if the meter is:

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  • behind a locked gate
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  • buried in concrete or dirt
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  • hidden by trees, plants or grass
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  • in an unsafe location on the property, for example, if there's a dog.
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Call 13 20 90 to report a broken or damaged meter.

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你所维护的

作为业主,你须负责本公司总水管与你物业楼宇/水龙头之间的水管及配件。

我们负责计价器。但是,为了维护仪表,我们需要你的帮助。请确保仪表周围的区域是干净的和可接近的(仪表周围至少30厘米),以便我们可以阅读,维修或更换。如果计价器是:

  • 锁着的门后
  • 埋在混凝土或泥土中
  • 隐藏在树、植物或草中
  • 在不安全的地方,比如有狗的地方。

调用13 20 90报告损坏或损坏的仪表。

如果您共享一个私有的联合供水服务,您必须维护该管道。如何分摊这些费用取决于你和与你共享服务的人。


Fixing the meter tap\r\n

A meter tap controls the water supply to your property. You can turn it on and off, but can't connect a hose to it or use it to fill a bucket. Sometimes the meter tap looks like a standard tap and sometimes it looks like a lever.
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\r\nYou can pay a licensed plumber to repair the meter tap at your cost, or we can fix it for free within 10 working days (usually sooner). Call 13 20 90 to request this service.

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固定水表丝锥

水表龙头控制着你房子的水供应。你可以打开或关闭它,但不能连接软管或用它来装满一个桶。有时水表龙头看起来像一个标准龙头,有时看起来像一个杠杆。

您可以自费请有执照的水管工来修理水表龙头,或者我们可以在10个工作日内(通常更早)免费修理。调用13 20 90请求此服务。

Fix your meter tap quickly
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If you need your meter tap fixed urgently, we offer an express service for $99 (including GST). We'll add this charge to your next bill. Be aware that the charge may be higher if the tap and the pipe near it have been damaged, for example, if they've been run over by a car or lawnmower.
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\r\nCall 13 20 90 between 7am and 5pm and we’ll be out within 3 hours. If you call after 5pm, we’ll come the next morning.

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快把你的水表龙头修好

如果您急需修理水龙头,我们提供99美元(含消费税)的快递服务。我们会把这笔费用加到您下次的账单上。要注意,如果水龙头和附近的管道已经损坏,例如,如果它们被汽车或割草机碾过,费用可能会更高。

调用13 20 90早上7点到下午5点之间,我们会在3小时内离开。如果你在下午5点以后打来,我们第二天早上就来。

了解更多关于你负责维护的内容,请阅读我们的水表保养指南(496KB)


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