直接借记

The easiest way to pay your bill on time\r\n

Set up direct debit using your credit card (Visa or Mastercard), debit card or bank account so you’ll never miss a bill payment. We process your payment automatically on the date it's due each quarter. You don’t have to do a thing – just set and forget. If direct debit isn't right for you, we have other payment options for you to choose from.

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按时付款的最简单方法

使用您的信用卡(Visa或MasterCard),借记卡或银行帐户设置直接借记,因此您永远不会错过账单付款。我们将在每个季度到期之日自动处理您的付款。您不必做一件事情 - 只是设置而忘记。如果直接借记不适合您,我们还有其他付款方式您可以选择。


How direct debit works\r\n

You can arrange for your bill payments to be made automatically from your credit card (Visa or Mastercard), debit card or bank account. If you pay from your bank account, it's free. However, there's a fee of 0.4% for all direct debit payments using a credit or debit card. This will be added to the next bill, and works out at around $1 for a bill of $250.

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Your direct debit payment will be due 21 days after we send your bill. We'll send a request to your selected financial institution to pay the full amount on the due date. If your direct debit comes from your bank account, your bank may take up to 2 working days to process it.

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You'll still receive your bills. This means you can always check what you're paying for, make sure you've got enough funds in your account, and keep us in the loop with any changes (like new banking details).

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Find out more in our Direct debit service agreement (91KB)

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直接借记如何工作

您可以安排从信用卡(签证或万事达卡),借记卡或银行帐户自动付款的账单付款。如果您从银行帐户付款,则免费。但是,使用信用卡或借记卡的所有直接借记付款的费用为0.4%。这将添加到下一张账单中,并以250美元的账单为1美元左右。

您的直接借方付款将在我们发送账单后21天到期。我们将向您选定的金融机构发送请求,以在到期日支付全额。如果您的直接借记来自您的银行帐户,则您的银行最多可能需要2个工作日来处理它。

您仍然会收到账单。这意味着您始终可以检查所支付的费用,确保您的帐户中有足够的资金,并将我们的任何更改(例如新的银行详细信息)保持在循环中。

在我们的中找到更多直接借记服务协议(91KB)

需要停止付款吗?
打电话给我们13 20 92至少2个工作日在到期日之前,如果您想更改详细信息或停止付款。


How to register\r\n

To register for direct debit, make sure you have a Sydney Water bill or payment number and your banking details handy. You can set up automatic payments for up to 3 properties with each registration.

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We'll redirect you to securely complete your registration using a secure online payment solution called BPOINT. BPOINT is provided by the Commonwealth Bank to safely store your details and manage your payments.

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如何注册

要注册直接借方,请确保您有一张悉尼水费账单或付款号码以及您的银行详细信息。您可以在每个注册时设置最多3个属性的自动付款。

我们将使用称为BPORT的安全在线支付解决方案将您重新定向,以安全地完成注册。英联邦银行提供了BPoint,以安全地存储您的详细信息并管理您的付款。

直接借方条款和条件
注册后,您的直接借方安排将立即开始。您当前欠下的任何金额将在下一个工作日自动从您的提名帐户中扣除。如果您在过去48小时内付款,我们建议等待付款在您设置直接借记之前到达您的帐户。

检查您的帐户余额现在看看您是否欠任何东西。


How to update your details\r\n

Log in anytime to change your details or cancel your direct debit. If you didn’t originally set up your direct debit online or you can't remember the email address you used to register, call us on 8849 4949 during working hours.

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如何更新您的详细信息

随时登录以更改您的详细信息或取消直接借记。如果您最初没有在线设置您的直接借方,或者您不记得您用来注册的电子邮件地址,请致电我们8849 4949在工作时间。


What to do if your payment doesn't go through
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There are a few reasons why this might happen. Don't worry. There's always a solution.
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如果您的付款不通过,该怎么办

有几个原因可能会发生这种情况。不用担心。总有解决方案。

Maybe you cancelled a card or closed a bank account. If that’s the case, we’ll send a letter to let you know we’ve cancelled your direct debit arrangement. Simply register again with your new details.

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也许您取消了卡或关闭银行帐户。如果是这样,我们将发送一封信给您,让您知道我们已经取消了您的直接借方安排。只需再次注册您的新详细信息。

If there wasn’t enough money in your nominated account to pay the bill in full when your direct debit was due, we’ll try again in 7 working days. We’ll cancel your direct debit arrangement if there's still not enough.

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If you know there won't be enough money in your account to cover your next direct debit, call us on 13 20 92 at least 2 working days before it's due. We’ll work something out for you.

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如果您的提名帐户中没有足够的钱来直接借记时全额支付账单,我们将在7个工作日内重试。如果仍然不够,我们将取消您的直接借方安排。

如果您知道您的帐户中不会有足够的钱来支付您的下一个直接借记,请致电我们13 20 92至少有2个工作日到期。我们将为您解决一些问题。

If your card details or bank account can't be verified (perhaps because they were wrongly entered, have changed or no longer exist), we'll write and ask you to contact us within 14 working days so we can sort it out. We'll cancel your direct debit arrangement if we don’t hear from you.

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如果无法验证您的卡详细信息或银行帐户(也许是因为错误输入,已更改或不再存在),我们将写信,并要求您在14个工作日内与我们联系,以便我们进行整理。如果我们不收到您的消息,我们将取消您的直接借方安排。

迟到和羞辱的付款费
如果您的付款失败,我们不会收取延迟付款或羞辱的付款费,但是您的金融机构可能会收取。但是,如果我们取消您的直接借方,并且您不以其他方式支付账单,我们可能会收取滞纳金或利息。了解更多有关与计费有关的费用


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