帮您结账

We can help you manage your payments\n

If you need to make a late payment, find it difficult to pay a large amount in one go, or think you may be entitled to pay less, we have options that may work for you. If you need help that goes beyond your Sydney Water account, find out what other help and support you may be able to access.

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我们可以帮您管理您的付款

如果您需要延迟付款,发现很难一次性支付大量款项,或认为您可能有权支付较少,我们有可能为您工作的选择。如果你需要的帮助超出了你的悉尼水务公司的账户,找到什么其他帮助和支持你也许能进入。


Payment extensions\r\n

No problem. If you know you're going to need some more time to pay, just call us before the date your payment is due. It's easy. When you call us, you can change your due date using our automated payment extension service.

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If it’s more manageable for you to pay your bills in small, regular amounts, call us on 13 20 92 to set up a payment plan for regular fortnightly or monthly payments. There are no late payment fees or interest charges if you keep to the arrangement.

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For more information, see our Payment assistance policy (142KB) and Overdue payments policy (158KB).

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支付扩展

没有问题。如果您知道您需要更多的时间来付款,请在付款截止日期前致电我们。很容易。当您打电话给我们时,您可以使用我们的自动付款延期服务更改到期日。

如果小额定期支付账单对你来说更容易管理,请致电我们13 20 92制定定期两周或每月付款的付款计划。如果你坚持这样的安排,就不会有滞纳金或利息费用。

有关更多信息,请参见我们的付款协助政策(142KB)而且逾期付款政策(158KB)


Deductions from Centrelink payments\n

If you receive payments from Centrelink, you can arrange to make deductions directly to your Sydney Water account using Centrepay. It's a free service. Your payments will be automatic, but you still need to check your Sydney Water bill to make sure they're covering the amount necessary. 

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If you own your property and receive Centrelink payments, you can make deductions straight to your Sydney Water account. Call us on 13 20 92 so we can set this up for you.

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If you're a tenant, call Services Australia (the Agency) or visit Services Australia for more information.
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从Centrelink付款中扣除

如果您收到Centrelink的付款,您可以使用centrefund直接扣减您的悉尼水务账户。这是一项免费服务。您的付款将是自动的,但您仍然需要检查悉尼水费账单,以确保它们涵盖了所需的金额。

如果你拥有自己的房产,并收到Centrelink的付款,你可以直接从悉尼水务公司的账户中扣款。给我们打电话13 20 92所以我们可以帮你安排。

如果你是租客,打电话给澳大利亚服务处(中介机构)或访问服务澳大利亚更多信息。


Free essential plumbing\r\n

Our PlumbAssist service may be able to help if you're experiencing financial difficulties but need essential plumbing repairs in your home, such as:

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  • repairing or replacing leaking or broken toilets, taps, showerheads and pipes
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  • finding and repairing hidden leaks.
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If your property has a Sydney Water meter and a Sydney Water Case Coordinator assesses you as eligible, PlumbAssist can do the work you need for free. 

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免费提供基本水管

我们的PlumbAssist服务可以帮助您,如果您正在经历经济困难,但需要在您的家里进行必要的管道维修,例如:

  • 修理或更换漏水或损坏的马桶、水龙头、莲蓬头和管道
  • 发现和修复隐藏的漏洞。

如果你的房子有悉尼水表,悉尼水案协调员评估你符合条件,PlumbAssist可以免费为你提供服务。

What is essential work?
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This includes repairing or replacing leaking or broken toilets, taps, showerheads and pipes, and finding and repairing hidden leaks. To qualify, you must:

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  • be the owner and occupier of the home that will receive the service
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  • be assessed as eligible by a Sydney Water Customer Care case coordinator
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  • live in a property with a Sydney Water meter
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  • be unable to afford essential plumbing repairs.
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For more information, please read our PlumbAssist terms and conditions (150KB) or call us on 13 20 92 to see if you're eligible.
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什么是必要的工作?

这包括修理或更换漏水或损坏的厕所、水龙头、莲蓬头和管道,以及寻找和修复隐藏的漏洞。要符合资格,你必须:

  • 成为将接受服务的房屋的所有者和占用者
  • 由悉尼水务公司客户服务案例协调员评估合格
  • 我住的房子有悉尼水表
  • 无法负担必要的管道维修费用。

更多信息,请阅读我们的PlumbAssist条款和条件(150KB)或者打电话给我们13 20 92看看你是否符合条件。

COVID-19更新
看看我们如何继续提供服务您所依赖的服务根据目前的COVID-19指南。


Discounts for pensioners\r\n

If you receive an aged, disability or service pension or a government allowance, you might qualify for a pension rebate on your quarterly water bill. 

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You can either apply online or call us on 13 20 92.
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退休人员的折扣

如果你领取老龄、残疾、服役养老金或政府津贴,你可能有资格领取养老金退税在你的季度水费账单上。

你可以在网上申请,也可以打电话给我们13 20 92


Longer-term support\r\n

Our qualified community service staff can help you manage payment difficulties or increasing debt through BillAssist. You'll have a dedicated case coordinator who can talk to you about your situation confidentially and provide you with a range of support options. They'll listen to you and tailor advice to your needs. 

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Call us on 13 20 92 weekdays and ask to speak to our Customer Care team.

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长期的支持

我们的合格的社区服务人员可以通过BillAssist帮助您处理付款困难或增加的债务。你会有一个专门的案例协调员,他可以秘密地与你谈论你的情况,并为你提供一系列的支持选项。他们会倾听你的意见,并根据你的需要调整建议。

给我们打电话13 20 92并要求与我们的客户服务团队通话。


Emergency support\r\n

We can support you with our Payment Assistance Scheme (PAS) if you're struggling to pay your water bill. 

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If you own the home you live in, or you're a tenant who pays your water usage (you have your own meter), let's have a confidential chat about your circumstances. We can apply PAS credits directly to your Sydney Water bill if you're eligible. There are 2 ways you can access PAS:

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紧急支持

如果你正为缴交水费而发愁,我们可以透过缴费援助计划(PAS)为你提供支援。

如果你拥有你所居住的房子,或者你是一个为你支付水费的房客(你有自己的水表),让我们秘密地谈谈你的情况。如果您符合条件,我们可以将PAS学分直接应用到您的悉尼水费账单中。有两种方式可以访问PAS:


Support if there's violence at home\r\n

Your water bill should be the last thing on your mind, and we're committed to helping you however we can. You can access BillAssist regardless of your financial situation, and our qualified Customer Care team can help you not only with bills, but with referrals to other help and support services if you need them.

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Our philosophy is right here in our Family violence assistance policy. We want to support you, so please don't hestitate to let us know what's going on.
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如果家里发生暴力,支持他们

你的水费应该是你想的最后一件事,我们承诺将尽我们所能帮助你。你可以访问必威登录 无论您的财务状况如何,我们合格的客户服务团队不仅可以帮助您处理账单,还可以帮助您转介其他帮助和支持服务,如果你需要的话。

我们的哲学就在这里家庭暴力援助政策我们想支持你,所以请不要犹豫,让我们知道发生了什么。


We speak your language\r\n

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我们提供简体中文的有用信息,您也可以使用我们的免费翻译服务致电 131450
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我们说着你们的语言

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我们提供简体中文的有用信息,您也可以使用我们的免费翻译服务致电131450

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유용한정보를한국어로제공합니다。무료통역사가필무료통역사가필131450으로전화주세。

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