帮助您的账单

We can help you manage your payments\n

If you need to make a late payment, find it difficult to pay a large amount in one go, or think you may be entitled to pay less, we have options that may work for you. If you need help that goes beyond your Sydney Water account, find out what other help and support you may be able to access.

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我们可以帮助您管理付款

如果您需要延迟付款,请发现很难一次付款,或者认为您可能有权支付更少的费用,我们有可能对您有用的选择。如果您需要超越悉尼水帐户的帮助,请找出什么其他帮助和支持您可能可以访问。


Payment extensions\r\n

No problem. If you know you're going to need some more time to pay, just call us before the date your payment is due. It's easy. When you call us, you can change your due date using our automated payment extension service.

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If it’s more manageable for you to pay your bills in small, regular amounts, call us on 13 20 92 to set up a payment plan for regular fortnightly or monthly payments. There are no late payment fees or interest charges if you keep to the arrangement.

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For more information, see our Payment assistance policy (142KB) and Overdue payments policy (158KB).

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付款扩展

没问题。如果您知道您需要更多的时间付款,请在您的付款日期之前致电我们。这很简单。当您致电我们时,您可以使用我们的自动付款扩展服务更改到期日。

如果您更容易以少量的定期金额支付账单,请致电我们13 20 92制定定期每两周或每月付款的付款计划。如果您遵守安排,则没有滞纳金或利息费。

有关更多信息,请参阅我们的付款援助政策(142KB)逾期付款政策(158KB)


Deductions from Centrelink payments\n

If you receive payments from Centrelink, you can arrange to make deductions directly to your Sydney Water account using Centrepay. It's a free service. Your payments will be automatic, but you still need to check your Sydney Water bill to make sure they're covering the amount necessary. 

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If you own your property and receive Centrelink payments, you can make deductions straight to your Sydney Water account. Call us on 13 20 92 so we can set this up for you.

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If you're a tenant, call Services Australia (the Agency) or visit Services Australia for more information.
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Centrelink付款的扣除额

如果您从Centrelink收到付款,则可以安排使用CentrePay直接向悉尼水帐户扣除。这是一项免费服务。您的付款将是自动的,但是您仍然需要检查您的悉尼水费,以确保它们覆盖必要的金额。

如果您拥有自己的财产并获得Centrelink付款,则可以直接扣除悉尼水帐户。打电话给我们13 20 92因此,我们可以为您设置此设置。

如果您是房客,请致电澳大利亚服务或访问服务澳大利亚了解更多信息。


Free essential plumbing\r\n

Our PlumbAssist service may be able to help if you're experiencing financial difficulties but need essential plumbing repairs in your home, such as:

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  • repairing or replacing leaking or broken toilets, taps, showerheads and pipes
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  • finding and repairing hidden leaks.
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If your property has a Sydney Water meter and a Sydney Water Case Coordinator assesses you as eligible, PlumbAssist can do the work you need for free. 

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免费的基本管道

如果您遇到财务困难,但需要在家中进行基本的管道维修,例如:

  • 修理或更换泄漏或破损的厕所,水龙头,淋浴间和管道
  • 查找和修复隐藏的泄漏。

如果您的财产有悉尼水表,悉尼水箱协调员将评估您为合格,那么Plumbassist可以免费完成您需要的工作。

What is essential work?
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This includes repairing or replacing leaking or broken toilets, taps, showerheads and pipes, and finding and repairing hidden leaks. To qualify, you must:

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  • be the owner and occupier of the home that will receive the service
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  • be assessed as eligible by a Sydney Water Customer Care case coordinator
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  • live in a property with a Sydney Water meter
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  • be unable to afford essential plumbing repairs.
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For more information, please read our PlumbAssist terms and conditions (150KB) or call us on 13 20 92 to see if you're eligible.
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什么是基本工作?

这包括修复或更换漏水或破损的厕所,水龙头,淋浴间和管道,以及查找和修复隐藏的泄漏。要合格,您必须:

  • 成为将获得服务的房屋的所有者和占用者
  • 由悉尼水客户服务案例协调员评估为符合条件
  • 生活在悉尼水表的物业中
  • 无法负担基本的管道维修。

有关更多信息,请阅读我们的plumbassist术语和条件(150KB)或打电话给我们13 20 92看看您是否有资格。

COVID-19更新
找出我们如何继续提供您依靠的服务根据当前的Covid-19指南。


Discounts for pensioners\r\n

If you receive an aged, disability or service pension or a government allowance, you might qualify for a pension rebate on your quarterly water bill. 

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You can either apply online or call us on 13 20 92.
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养老金领取者的折扣

如果您收到老化,残疾或服务退休金或政府津贴,则可能有资格获得退休金回扣在您的季度水费中。

您可以在线申请或致电我们13 20 92


Longer-term support\r\n

Our qualified community service staff can help you manage payment difficulties or increasing debt through BillAssist. You'll have a dedicated case coordinator who can talk to you about your situation confidentially and provide you with a range of support options. They'll listen to you and tailor advice to your needs. 

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Call us on 13 20 92 weekdays and ask to speak to our Customer Care team.

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长期支持

我们的合格的社区服务人员可以通过Ballassist帮助您管理付款困难或增加债务。您将拥有一个专用的案例协调员,可以与您秘密地与您讨论您的情况,并为您提供一系列的支持选项。他们会听您的意见,并根据您的需求量身定制建议。

打电话给我们13 20 92工作日,要求与我们的客户服务团队交谈。


Emergency support\r\n

We can support you with our Payment Assistance Scheme (PAS) if you're struggling to pay your water bill. 

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If you own the home you live in, or you're a tenant who pays your water usage (you have your own meter), let's have a confidential chat about your circumstances. We can apply PAS credits directly to your Sydney Water bill if you're eligible. There are 2 ways you can access PAS:

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紧急支持

如果您努力支付水费,我们可以为您提供付款协助计划(PAS)。

如果您拥有所居住的房屋,或者您是支付用水的房客(您有自己的仪表),那么让我们对情况进行机密聊天。如果您有资格,我们可以将PAS积分直接应用于您的悉尼水费。您可以通过两种方式访问​​PA:


Support if there's violence at home\r\n

Your water bill should be the last thing on your mind, and we're committed to helping you however we can. You can access BillAssist regardless of your financial situation, and our qualified Customer Care team can help you not only with bills, but with referrals to other help and support services if you need them.

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Our philosophy is right here in our Family violence assistance policy. We want to support you, so please don't hestitate to let us know what's going on.
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支持如果家里有暴力

您的水费应该是您的最后一件事,我们致力于为您提供帮助。您可以访问必威登录 不管您的财务状况如何,我们合格的客户服务团队不仅可以为您提供账单,而且可以推荐给您其他帮助和支持服务如果您需要它们。

我们的哲学就在我们的家庭暴力援助政策我们想支持您,所以请不要让我们知道发生了什么。


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我们提供简体中文的有用信息,您也可以使用我们的免费翻译服务致电 131450
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