服务出口退税

We're sorry for any inconvenience\r\n

Under our Customer Contract, you may be entitled to a rebate for different reasons. In most cases, we’ll automatically give you a rebate on your next bill. Read our Customer Contract to find out all the details. If you prefer, read the summary, Our contract with you.

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给您带来任何不便,我们深表歉意

根据我们的客户合同,您可能因为不同的原因有权获得回扣。在大多数情况下,我们会在您下次结账时自动给您回扣。阅读我们的客户合同找出所有的细节。如果你喜欢,可以阅读摘要,我们和你的合同

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  • If your water services are interrupted by planned work for more than 5 hours, we’ll give you a $20 rebate.
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  • If your water services are interrupted by unplanned work for more than 5 hours, we’ll give you a $40 rebate.
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  • If you have 3 or more unplanned water service interruptions (each lasting over one hour) in a year, we’ll rebate your full water service charge, less any concessions, for the following 12 months.
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  • If your water pressure is lower than our standard at the point of connection for one hour continuously, we’ll give you a $40 rebate. We’ll only pay this for one event each quarter and not when it’s because of a supply interruption.
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  • If wastewater overflows onto your property because our wastewater system has failed, we’ll give you a $75 rebate. If it happens again within 12 months, we’ll give you a $150 rebate.
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  • If wastewater overflows onto your property more than twice in a year because our wastewater system has failed, we’ll rebate your full wastewater service charge, less any concessions, for the following 12 months.
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  • If a problem in our water system stops us supplying clean water suitable for normal household purposes, we’ll give you a $40 rebate.
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  • If NSW Health issues a boil water alert due to a Sydney Water fault, we’ll give you a $50 rebate.
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    • 如果你的供水服务被计划工作超过5小时,我们可以给你20美元的回扣。
    • 如果你的供水服务被计划外的工作超过5小时,我们可以给你40美元的回扣。
    • 如果你有3个或更多的计划外的一年内供水中断(每次中断时间超过一小时),我们将在接下来的12个月内全额退还您的供水服务费,扣除任何优惠。
    • 如果您的连接点水压低于我们的标准,连续一个小时,我们将给您40美元的回扣。我们每个季度只支付一次费用如果是供应中断就不支付了。
    • 如果因为我们的废水处理系统故障,废水溢出到你的房子里,我们会给你75美元的回扣。如果在12个月内再次发生,我们将给您150美元的回扣。
    • 如果由于我们的废水处理系统故障,废水在一年内溢出到您的物业超过两次,在接下来的12个月里,我们将退还您全部的废水服务费,扣除任何优惠。
    • 如果我们的供水系统出现问题,使我们无法供应适合正常家庭用水的清洁水,我们将给您40美元的回扣。
    • 如果新南威尔士州卫生部因为悉尼自来水公司的故障而发出烧水警报,我们将给你50美元的回扣。

    如果你经历过伤害,损失或损坏
    如果您因我们的工作而受伤或财产损失,我们将进行调查。看看你是如何做到的要求损害赔偿


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