关于您的帐户

Get the lowdown on your account with us\r\n

From time to time, you're likely to have questions about your Sydney Water account. On this page, we answer the ones customers ask most frequently. If you don't find what you need here, do a search. We’ll try to direct you to the information you need.

\r\n"}}" id="text-ff8422cd0a" class="cmp-text">

与我们的帐户相处

您可能会不时对悉尼水帐户有疑问。在此页面上,我们回答客户最常询问的人。如果您在这里找不到所需的东西,请进行搜索。我们将尝试将您引向所需的信息。

与埃比尔无纸化
为环境做一些事情在收件箱中获取水费。保持轨迹更容易,您也会削减纸张混乱。


How to set up a new account\r\n

Normally, we set up new accounts for our customers automatically.

\r\n"}}" id="ID01" class="cmp-text">

如何设置新帐户

通常,我们会自动为客户设置新帐户。

You don't need to arrange an account for existing properties as our services are already in place. We’ll automatically transfer the property account into your name once NSW Land Registry Services lets us know you're the new owner. Find everything you need to know about buying, selling or moving.

\r\n"}}" id="ID01" class="cmp-text">

您无需安排现有属性的帐户,因为我们的服务已经到位。我们将自动将属性帐户自动转移到您的名称中新南威尔士州土地注册服务让我们知道您是新主人。找到您需要了解的一切购买,出售或搬家

You don't need to do anything. The water bill stays in the owner's name. However, they may pass on charges for the water use if that's in your rental agreement. 
\r\n

\r\n"}}" id="ID01" class="cmp-text">

您无需做任何事情。水费账单以所有者的名字保留。但是,如果您的租金协议中,他们可能会通过用水费用。


How to read your bill\r\n

When you pay your water bill, you're not just paying for the water you use (usage charges). You’re also supporting the infrastructure that keeps your water flowing (fixed charges).

\r\n

Fixed charges are for your connections to:

\r\n
    \r\n
  • our water and wastewater systems
  • \r\n
  • our stormwater system – but only if you're in our catchment area.
  • \r\n
\r\n

There are some other charges too. If you're a business customer, you may have trade wastewater fees. If you're in the Rouse Hill drainage area, you may have those charges as well. From time to time, your bill may also include charges for other services you've asked for, like WaterFix Residential.

\r\n

Take a look at our prices to see all of the charges for your home, your business and prices for other services.

\r\n"}}" id="ID02" class="cmp-text">

如何阅读您的账单

当您支付水费时,您不仅要为使用的水付费(使用费用)。您还支持保持水流(固定费用)的基础设施。

固定费用是您的连接:

  • 我们的水和废水系统
  • 我们的雨水系统 - 但前提是您在我们的集水区。

还有其他收费。如果您是企业客户,那么您可能有交易废水费。如果您在Rouse Hill排水区,您也可能会收取这些费用。您的账单时不时还包括您要要求的其他服务的费用,例如Waterfix住宅

看一眼我们的价格查看所有收费你家,,,,必威体育手机APP其他服务的价格

设置和忘记直接借记
设置直接借记从您的银行帐户中,您将永远不会错过账单付款。我们将在每个季度自动处理您的付款。您不必做任何事情。

Typical quarterly Sydney Water bill\r\n"}}" id="text-8ed85d0288" class="cmp-text">

典型的悉尼水费法案

1 Account number identifies your property. 

\r\n

2 Fixed charges are for your connections to our water, wastewater and stormwater services (if applicable). Use our Fixed charges calculator to find out what they'll be.

\r\n

3 Usage charges cover the amount of water used at your property over the past billing cycle.

\r\n

4 Online ID is your unique property owner ID. You'll need this when you register for eBill.

\r\n

5 Payment number is the unique reference number you use to pay your bill.

\r\n"}}" id="text-aab9b9bec8" class="cmp-text">

1帐号标识您的财产。

2固定费用是您与我们的水,废水和雨水服务的连接(如果适用的话)。使用我们的必威比分 找出他们将是什么。

3使用费在过去的计费周期中覆盖您物业中使用的水量。

4在线ID是您唯一的财产所有者ID。注册Ebill时,您将需要此。

5付款号是您用于支付账单的唯一参考号。

6 Water meter includes your meter serial number, the readings on it, the period the charge covers and how much water was used.

\r\n"}}" id="text-f1047a0def" class="cmp-text">

6水表包括您的仪表序列号,上面的读数,充电盖的时间以及使用了多少水。

需要帮助来支付您的账单吗?
有很多方法可以得到必威登录 。例如,您可以每月支付每季度来支付预算。每月账单每季度额外花费39.47美元,以支付月度读数的费用。如果这可能对您有用,请致电13 20 92


How to access current and past bills\n

Once you've gone paperless with eBill, you can access all your bills online from the date you registered. Alternatively, we can provide a statement for the current and past financial year free of charge. Contact us

\n

If you need bills that go back further, you can pay $37.52 for a billing record search statement through Sydney Water Tap in. You'll need to sign in or create an account first. 

\n"}}" id="ID03" class="cmp-text">

如何访问当前和过去的账单

一旦你没有纸质埃比尔,您可以从注册的日期开始在线访问所有账单。或者,我们可以提供一个声明对于当前和过去的财政年度免费。联系我们

如果您需要进一步返回的账单,则可以支付$ 37.52计费记录搜索声明通过悉尼水龙头。您需要先登录或创建一个帐户。


How to update your details\r\n\r\n"}}" id="ID04" class="cmp-text">

如何更新您的详细信息


How to check if you've been charged too much\r\n

If your bill looks too high and you can't think how you may have used more water than usual, try a few things before you contact us.

\r\n"}}" id="ID05" class="cmp-text">

如何检查您的费用是否过多

如果您的账单看起来太高了,您无法想到如何使用比平时更多的水,请在与我们联系之前尝试一些事情。

The black numbers on your water meter should match or be slightly higher than the reading on your bill. If the numbers on your meter are lower than the reading on your bill, we may have made a mistake. We'll be happy to update your bill. Contact us and we'll fix it for you.

\r\n"}}" id="ID05" class="cmp-text">

黑色数字必威彩金 应该匹配或略高于账单上的阅读。如果仪表上的数字是降低除了您的账单上的阅读,我们可能犯了一个错误。我们很乐意更新您的账单。联系我们我们将为您修复。

If your meter reading looks correct, maybe there's a leak. Check out our leak detection page or read about Spotting and fixing leaks (149KB).
\r\n

\r\n\r\n"}}" id="ID05" class="cmp-text">

如果您的仪表读数看起来正确,也许会有泄漏。看看我们必威备用 页面或阅读发现和固定泄漏(149KB)

If you're concerned about the cost of your bill, you can record and calculate your water use at any time with our water usage calculators.
\r\n

\r\n"}}" id="ID05" class="cmp-text">

如果您担心账单的成本,可以随时与我们一起记录和计算您的用水用水计算器

如果您仍然无法解释高用水
如果不能必威备用 或解释高用水的使用申请水表测试或打电话13 20 92。如果仪表有故障,我们将退还费用并调整您的用水量费用。


How to manage an account if a customer has died\r\n

There are 3 options:

\r\n
    \r\n
  • Complete our online form for managing a deceased estate. Find out more about how we help you manage deceased estates.
    \r\n
  • \r\n
  • Use the Australian Death Notification Service. This lets you notify multiple organisations (including us) online that someone has died so their accounts can be closed or transferred.
  • \r\n
  • Call us with the details.
  • \r\n
\r\n

If you have questions, please contact us.

\r\n"}}" id="ID06" class="cmp-text">

如果客户死亡,如何管理帐户

有3个选项:

  • 填写我们的在线表格,用于管理已故遗产。了解有关我们如何帮助您管理的更多信息已故的庄园
  • 使用澳大利亚死亡通知服务。这使您可以在线通知多个组织(包括我们)有人死亡,因此他们的帐户可以关闭或转移。
  • 致电我们的详细信息。

如果您有疑问,请联系我们


Baidu
map