关于您的账户

Get the lowdown on your account with us\r\n

From time to time, you're likely to have questions about your Sydney Water account. On this page, we answer the ones customers ask most frequently. If you don't find what you need here, do a search. We’ll try to direct you to the information you need.

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和我们一起了解你的账户

时不时地,你可能会对你的悉尼水务公司账户有疑问。在这个页面上,我们回答客户最常问的问题。如果你在这里找不到你需要的东西,可以搜索一下。我们会尽力引导您找到您所需要的信息。

使用电子账单实现无纸化
为环境和环境尽自己的一份力把你的水费帐单放在你的收件箱里.这样更容易记录,而且你也可以减少纸张的杂乱。


How to set up a new account\r\n

Normally, we set up new accounts for our customers automatically.

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如何建立一个新帐户

通常情况下,我们会自动为客户建立新账户。

You don't need to arrange an account for existing properties as our services are already in place. We’ll automatically transfer the property account into your name once NSW Land Registry Services lets us know you're the new owner. Find everything you need to know about buying, selling or moving.

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您不需要为现有的物业安排帐户,因为我们的服务已经到位。我们会自动把房产账户转到您的名下新南威尔士州土地注册处服务让我们知道你是新主人。找到你需要知道的一切买、卖或搬家

You don't need to do anything. The water bill stays in the owner's name. However, they may pass on charges for the water use if that's in your rental agreement. 
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你不需要做任何事。水费在业主名下。然而,如果你的租赁协议中有水费,他们可能会收取。


How to read your bill\r\n

When you pay your water bill, you're not just paying for the water you use (usage charges). You’re also supporting the infrastructure that keeps your water flowing (fixed charges).

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Fixed charges are for your connections to:

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  • our water and wastewater systems
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  • our stormwater system – but only if you're in our catchment area.
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There are some other charges too. If you're a business customer, you may have trade wastewater fees. If you're in the Rouse Hill drainage area, you may have those charges as well. From time to time, your bill may also include charges for other services you've asked for, like WaterFix Residential.

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Take a look at our prices to see all of the charges for your home, your business and prices for other services.

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如何阅读您的账单

当你支付水费时,你不仅仅是在为你所使用的水付费(水费)。你同时也在支持维持水流动的基础设施(固定费用)。

固定费用为您连接到:

  • 我们的水和废水系统
  • 我们的雨水系统-但只有当你在我们的集水区。

还有一些其他的指控。如果你是商务客户,你可能会有工商业污水费.如果你在劳斯山排水区,你可能也会有这些收费。有时候,你的账单可能还包括你要求的其他服务的费用,比如WaterFix住宅

让我们来看看我们的价格查看所有的费用你的家必威体育手机APP而且其他服务价格

设置和忘记直接借记
设立直接借记从你的银行账户,你永远不会错过支付账单。我们会在每个季度的到期日自动处理您的付款。你什么都不用做。

Typical quarterly Sydney Water bill\r\n"}}" id="text-8ed85d0288" class="cmp-text">

典型的悉尼水费季度账单

1 Account number identifies your property. 

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2 Fixed charges are for your connections to our water, wastewater and stormwater services (if applicable). Use our Fixed charges calculator to find out what they'll be.

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3 Usage charges cover the amount of water used at your property over the past billing cycle.

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4 Online ID is your unique property owner ID. You'll need this when you register for eBill.

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5 Payment number is the unique reference number you use to pay your bill.

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1帐号标识您的财产。

2固定的费用用于连接我们的水、废水和雨水服务(如适用)。使用我们的必威比分 看看他们会做什么。

3.使用费用在过去的计费周期内,您的财产使用的水的数量。

4网上ID是您唯一的物业所有者ID。当你注册eBill时,你会需要这个。

5付款数是您用来支付账单的唯一参考号码。

6 Water meter includes your meter serial number, the readings on it, the period the charge covers and how much water was used.

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6水表包括你的水表编号,上面的读数,收费涵盖的时间和用水量。

需要帮助支付账单吗?
有很多方法可以得到必威登录 .例如,你可以按月支付,而不是按季度支付,以帮助预算。每月的账单需要每季度额外支付39.47美元,以支付每月抄表的费用。如果这对你有用,打电话给我13 20 92


How to access current and past bills\n

Once you've gone paperless with eBill, you can access all your bills online from the date you registered. Alternatively, we can provide a statement for the current and past financial year free of charge. Contact us

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If you need bills that go back further, you can pay $37.52 for a billing record search statement through Sydney Water Tap in. You'll need to sign in or create an account first. 

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如何访问当前和过去的账单

一旦你实现了无纸化eBill,您可以在网上查阅自登记日期起的所有帐单。或者,我们也可以提供一份声明本财政年度及过去财政年度免费。联系我们

如果您需要更早以前的账单,您可以支付37.52美元账单记录查询报表通过悉尼自来水.您需要先登录或创建一个帐户。


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如何更新您的详细信息


How to check if you've been charged too much\r\n

If your bill looks too high and you can't think how you may have used more water than usual, try a few things before you contact us.

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如何检查你是否被多收了钱

如果你的账单看起来太高了,你不知道你为什么比平常用了更多的水,在你联系我们之前尝试一些事情。

The black numbers on your water meter should match or be slightly higher than the reading on your bill. If the numbers on your meter are lower than the reading on your bill, we may have made a mistake. We'll be happy to update your bill. Contact us and we'll fix it for you.

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上面的黑色数字必威彩金 应该与您账单上的读数相匹配或略高。如果你计价器上的数字是较低的从您账单上的数字来看,我们可能搞错了。我们很乐意更新您的账单。联系我们我们会帮你解决的。

If your meter reading looks correct, maybe there's a leak. Check out our leak detection page or read about Spotting and fixing leaks (149KB).
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如果你的仪表显示正确,可能是漏水了。查看我们的必威备用 搜索或阅读发现和修复泄漏(149KB)

  • 如果你可以看到漏水,联系有执照的水管工或WaterFix住宅
  • 如果你不能看到漏水或想想你的用水量增加的原因,联系有执照的水管工或修复隐蔽的漏水.如果有执照的水管工发现并修复了一个隐藏的漏洞,你就可以申请隐藏泄漏允许值

If you're concerned about the cost of your bill, you can record and calculate your water use at any time with our water usage calculators.
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如果您担心您的账单成本,您可以随时记录和计算您的用水量用水量计算器

如果你还是不能解释高用水量
如果你不能必威备用 或者解释高用水量,申请水表测试或打电话13 20 92.如果水表有问题,我们会退还费用并调整您的用水量。


How to manage an account if a customer has died\r\n

There are 3 options:

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  • Complete our online form for managing a deceased estate. Find out more about how we help you manage deceased estates.
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  • Use the Australian Death Notification Service. This lets you notify multiple organisations (including us) online that someone has died so their accounts can be closed or transferred.
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  • Call us with the details.
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If you have questions, please contact us.

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客户去世后如何管理帐户

有3个选项:

  • 请填写管理已故遗产的网上表格。了解我们如何帮助您管理已故的庄园
  • 使用澳大利亚死亡通知服务.这可以让您在线通知多个组织(包括我们),有人已经去世,因此他们的帐户可以关闭或转移。
  • 打电话告诉我们详情。

如果你有问题,请说联系我们


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