报告及刊物

Keeping you up to date\r\n

It's important that we remain transparent about the way we do things through our reports. We also take our responsibility to all customers in Greater Sydney seriously, and want to keep you informed. The publications on this page are all about how we govern our business and let you know about the things we do.

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让你了解最新情况

重要的是,我们要通过报告保持我们做事方式的透明度。我们也认真对待我们对大悉尼地区所有客户的责任,并希望让您随时了解情况。这个页面上的出版物都是关于我们如何管理我们的业务,并让您了解我们所做的事情。

如果你找不到你想要的:
1看看它是不是在下面政策
2使用页面顶部的搜索工具。
3.请在以下地址正式申请更多文件我们如何提供信息


Customer guides\r\n

Our customer guides will help you to use our products and services.

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PublicationWhat it's about

Home haemodialysis (76.1KB)

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Information about allowances for water use for customers using haemodialysis machines at home.

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How to protect your fish (34.5KB)

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6 simple steps to condition our tap water for use in your aquarium.

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Water meter installation guide (945KB)

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Information for licensed plumbers on how to install a water meter.

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Water meter maintenance guide (496KB)

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Information for customers on how to maintain their water meters.

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Multi-level metering guide (1MB)

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Information for licensed plumbers on how to install water meters in multi-level buildings.

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How we respond to breaks and leaks (114KB)

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Explains how we rely on customers to identify leaks and breaks and what we'll do about these reports.

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用户指南

我们的客户指南将帮助您使用我们的产品和服务。

出版 它是关于什么的

家庭血液透析(76.1KB)

有关客户在家中使用血液透析机的耗水限额的资料。

如何保护你的鱼(34.5KB)

6个简单的步骤,以条件我们的自来水用于您的水族馆。

水表安装指南(945KB)

为持牌水喉匠提供有关如何安装水表的资料。

水表保养指南(496KB)

为客户提供有关如何保养水表的资料。

多级计量指南(1MB)

为持牌水喉匠提供有关如何在多层大厦安装水表的资料。

我们如何应对中断和泄漏(114KB)

解释了我们如何依赖客户来识别泄漏和损坏,以及我们将如何处理这些报告。


Waterwrap newsletters\r\n

These are the newsletters we send to residential customers with each bill.

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Newsletter editionWhat's in the newsletter

Waterwrap – November 2022–January 2023

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Latest WaterFix Residential offer to save water, sharing Wonders of Water at community events with our new WOW van, and understanding who’s responsible for what on your property.

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Waterwrap – August–October 2022

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$200 cash-back on eligible pool covers (offer extended till 31 October), desalination and a secure water supply, programs to improve waterway health in your suburb, and how we’re putting an end to ocean outfalls.

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Waterwrap – May–July 2022

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More unflushables from Bob, current water quality information, how WaterFix Residential can help you save, tips to maintain your meter, 1 July price change, and where we are on our reconciliation journey.

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Waterwrap – February–April 2022

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Water Wise Guidelines, how to get help with your bill, Annual Report, your contract and water quality information.

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Waterwrap通讯

这些是我们随每份账单发给居民客户的通讯。

通讯版 时事通讯里有什么

水包- 2022年11月- 2023年1月

最新的水修复住宅提供节约用水,在社区活动与我们的新WOW面包车分享水的奇迹,并了解谁对您的财产负责。

水包装- 2022年8月- 10月

符合条件的泳池盖(提供期限到10月31日)可获得200美元的现金奖励,海水淡化和安全供水,改善你所在郊区水道健康的项目,以及我们如何结束海洋排放物。

水包装- 2022年5月- 7月

来自Bob的更多不可冲水产品、当前水质信息、WaterFix Residential如何帮助您节约用水、维护水表的提示、7月1日价格变化,以及我们在和解之路上的进展。

水包- 2022年2月- 4月

《明智用水指南》,如何在账单、年度报告、合同和水质信息方面获得帮助。


Business update newsletters\r\n

These are the newsletters we send to business (non-residential) customers with each bill.

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Newsletter editionWhat's in the newsletter

Business update – November 2022–January 2023

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$750 WaterFix Small Business subsidy to help small businesses become more water-efficient and cut costs, support for new businesses to access services, and how to stay updated on service interruptions with free SMS alerts.

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Business update – August–October 2022

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2022 Water Efficiency Grant pilot to incentivise industry and manufacturers, desalination and a secure water supply, programs to improve waterway health in your suburb, and how we’re putting an end to ocean outfalls.

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Business update – May–July 2022

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New prices from 1 July, how your wastewater usage discharge factor (WUDF) affects your bill, when you're entitled to rebates, deferring payments, and how we monitor your water quality.

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Business update – February–April 2022

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Our partnership with the Restaurant and Catering Association of Australia to tackle fats, oil and grease in wastewater, working for you behind the scenes, help with your bill, and keeping your water safe.

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最新商业通讯

这些是我们随每份账单发送给商业(非住宅)客户的通讯。

通讯版 时事通讯里有什么

业务更新- 2022年11月- 2023年1月

$750 WaterFix小型企业补贴,帮助小型企业提高用水效率和降低成本,支持新企业获得服务,以及如何通过免费短信提醒及时了解服务中断的最新情况。

业务更新- 2022年8月- 10月

2022年用水效率基金试点项目,以鼓励工业和制造商、海水淡化和安全供水、改善郊区水道健康的项目,以及我们如何结束海洋排放物。

业务更新- 2022年5月- 7月

7月1日起的新价格,废水使用排放系数(WUDF)如何影响您的账单,您何时有权获得退税,延期付款,以及我们如何监测您的水质。

业务更新- 2022年2月- 4月

我们与澳大利亚餐饮协会合作,处理废水中的脂肪、油和油脂,在幕后为您工作,帮助您支付账单,并确保您的水的安全。


Reports\r\n

We publish many reports on our performance to the government, our regulators and our customers. We also produce research and environmental reports to inform our plans and strategies.

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报告

我们向政府、监管机构和客户发布了许多业绩报告。我们也制作研究和环境报告,为我们的计划和战略提供信息。

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大坝安全

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Annual dams safety standards report summary

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Every year we're required to produce a safety standard report for each of our 16 declared dams. For a copy of the reports, email damsafety@sydneywater.com.au.

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报告的标题 它是关于什么的

年度大坝安全标准报告摘要

每年我们都要为16座已申报的大坝提交一份安全标准报告。如需报告副本,请发送电子邮件damsafety@sydneywater.com.au

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环境

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Creating a circular economy precinct (Institute for Sustainable Futures) (1706KB)
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This report, prepared by the Institute for Sustainable Futures, promotes discussion around creating a circular economy precinct in Sydney, including processing organics from wastewater to create valuable by-products.

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EPA pollution monitoring data reports

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These webpages include the results of our water quality testing at our wastewater treatment plants, water filtration plants, the St Marys Advanced Water Treatment Plant, and air pollution reports.

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Annual environmental performance report 2020–21

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This report analyses our performance against our Special Objectives, as required by the Sydney Water Act 1994 and our environmental performance indicators.

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报告的标题 它是关于什么的

建立循环经济区(可持续未来研究所)(176kb)

这份由可持续未来研究所(Institute for Sustainable Futures)撰写的报告,推动了有关在悉尼创建循环经济区的讨论,包括从废水中处理有机物以产生有价值的副产品。

环保署污染监测数据报告

这些网页包括本署在污水处理厂、滤水厂、圣玛丽高级滤水厂的水质测试结果,以及空气污染报告。

2020-21年度环保工作报告

本报告根据《财务报告》的要求,分析我们在实现特别目标方面的表现1994年悉尼水法以及我们的环保表现指标。

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漏水和破损

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Response times – water main breaks and leaks (204KB)

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This report analyses our performance in 2018–19 against the response times required under our Operating Licence 2015–2020.

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报告的标题 它是关于什么的

响应时间-水管破裂和漏水(204KB)

本报告根据2015-2020年运营许可证要求的响应时间,分析了我们2018 - 2019年的业绩。

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质量管理

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Quality management system (QMS) – Compliance and performance report

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This report analyses our performance against our quality management system, as required under our Operating Licence.

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报告的标题 它是关于什么的

质量管理体系(QMS) -符合性和性能报告

本报告根据经营许可证的要求,根据质量管理体系对我们的业绩进行分析。

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研究与创新

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Adapting the East (5.5MB)

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This report covers 3 case study areas to analyse current and future heat impacts on people and infrastructure in Eastern Sydney. It includes how adaptation planning can help reduce heat stress and infrastructure heat failure in the future.

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Cooling Western Sydney (6.9MB)

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This report looks at the role of water in mitigating urban heat in Western Sydney by orienting development around a blue-green grid of parklands and waterways.

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Research and innovation highlights 2021 (5MB)

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This report showcases a selection of our research and innovation highlights from 2021. From the Sydney Water Innovation Festival to using artificial intelligence to predict tree root intrusion into sewers, this publication celebrates all things innovation.

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Research and innovation highlights 2019–20 (2.6MB)

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This report covers research and innovation in a challenging year where we faced extreme drought and unprecedented bushfires. The report includes over 170 projects, ranging from Internet of Things sensors and digital meters to urban cooling and liveability initiatives.

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Research and innovation highlights 2018–19 (1866KB)

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Covering over 170 research and innovation projects including the approval of the new research and innovation strategy, this document shows how we're bringing people and ideas together to do things differently.

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Water smart homes in Greater Sydney: A field guide for the future (13.5MB)

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This report presents the research from Stream 2 of a 3-part project conducted by the Institute for Sustainable Futures for Sydney Water. It explores how smart technologies may transform water-use practices in commercial buildings and homes in Greater Sydney, particularly new areas in Western Sydney, over the next 10 years.

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Creating a water resilient city: Towards a sustainable and smart Eastern Harbour City

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Covering a selection of our innovative solutions, this document showcases how we're working to embed circular economy principles in our operations, transforming waterways into thriving and liveable spaces for the community, mitigating our impact on the climate and protecting the environment to help create a resilient and sustainable Eastern Harbour City. 

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报告的标题 它是关于什么的

适应东方(5.5MB)

本报告涵盖3个案例研究领域,分析当前和未来高温对悉尼东部居民和基础设施的影响。它包括适应规划如何帮助减少未来的热压力和基础设施热破坏。

为西悉尼降温(6.9MB)

这份报告着眼于水在悉尼西部缓解城市炎热方面的作用,通过围绕公园和水道的蓝绿色网格进行开发。

2021年研究和创新亮点(5MB)

本报告精选了2021年以来我们的研究和创新亮点。从悉尼水创新节到使用人工智能预测树根对下水道的侵入,这本杂志赞美所有的创新。

2019-20年度研究和创新亮点(2.6MB)

本报告涵盖了在这充满挑战的一年里的研究和创新,我们面临着极端干旱和前所未有的森林大火。该报告包括170多个项目,从物联网传感器和数字仪表到城市制冷和宜居倡议。

2018-19年度研究与创新亮点

这份文件涵盖了170多个研究和创新项目,包括新研究和创新战略的批准,展示了我们如何将人员和想法聚集在一起,以不同的方式做事。

大悉尼的水智能住宅:未来的实地指南(13.5MB)

本报告介绍了由悉尼水务可持续未来研究所进行的三部分项目的第二部分的研究。它探讨了智能技术将如何改变大悉尼商业建筑和家庭的用水习惯,特别是在未来10年悉尼西部的新地区。

打造抗水城市:迈向可持续和智慧的东方海港城

这份文件涵盖了我们的多项创新解决方案,展示了我们如何将循环经济原则融入我们的运作中,将航道转变为繁荣和宜居的社区空间,减轻我们对气候的影响,保护环境,以帮助建立一个富有弹性和可持续发展的东部海港城。

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废水

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Sewage treatment system impact monitoring reports

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This webpage includes our wastewater monitoring plan and reports of the impact of each of our wastewater systems on the environment.

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报告的标题 它是关于什么的

污水处理系统影响监测报告

本网页载有本署的污水监测计划,以及各污水系统对环境的影响报告。

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水效率

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Rainwater tank monitoring report (1006KB)
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This report is a 12-month study of water and energy use for 52 actual installations of rainwater tanks in Greater Sydney. These installations were in new homes and built under BASIX requirements.

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Water conservation report 2020–21 (2.6MB)

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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2020–21.

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Water conservation report 2019–20 (1.6MB)

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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2019–20.

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Water conservation report 2018–19 (1.6MB)

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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2018–19.

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报告的标题 它是关于什么的

雨水池监测报告(1006KB)

这份报告是对大悉尼地区52个实际安装的雨水罐的水和能源使用情况进行的12个月研究。这些装置安装在新住宅中,并按照BASIX的要求建造。

节约用水报告2020-21 (2.6MB)

这份报告概述了我们未来5年的水资源节约计划,并报告了我们2020-21年的水资源节约计划。

节水报告2019-20 (1.6MB)

这份报告概述了我们未来5年的水资源节约计划,并报告了2019-20年水资源节约项目的水资源节约情况。

节水报告2018-19 (1.6MB)

这份报告概述了我们未来5年的水资源节约计划,并报告了2018-19年水资源节约项目的水资源节约情况。

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水质及水量

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Daily drinking water report

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Insert your address to see the daily report confirming the performance of our water filtration plants and water delivery systems.

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Weekly water supply report

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Check how much water we supplied Greater Sydney using water from our water filtration plants.

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Water analysis

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Select 'Water quality report' and insert your address to see a full analysis of the drinking water in your area.

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报告的标题 它是关于什么的

每日饮水报告

填上您的地址,以查看本公司滤水装置及供水系统的性能每日报告。

每周供水报告

检查我们为大悉尼地区提供了多少水使用了我们的滤水厂的水。

水质分析

选择“水质报告”,并插入您的地址,以查看您所在地区饮用水的完整分析。


Regulatory information\r\n

These reports and links explain the governance around our business.

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Publication/linkWhat it's about

Customer Contract (6.4MB)

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This sets out the minimum service standards and outlines your rights and obligations as a customer.

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Our contract with you (527KB)

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Each year we send this summary of the Customer Contract to customers with their bill.

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Dams Safety Act 2015

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This Act and the Dams Safety Regulation 2019 provide the framework and activities that ensure dams don't put the safety of persons, property or the environment at risk. 

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Dams Safety Regulation 2019

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We manage dams safety according to the requirements of the Dams Safety Act 2015 and this Regulation.

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Government Information (Public Access) Act 2009

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This Act focuses on making government information readily available.

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Independent Pricing and Regulatory Tribunal Act 1992

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This Act outlines the structure and functions of the tribunal that sets Sydney Water prices and regulates compliance against our Operating Licence.

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Modern Slavery Statement '22 (1.1MB)

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This Statement analyses our performance against the Modern Slavery Act 2018 (Cth) showing how we address slavery risks in our operations and supply chains.

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Operating Licence (2.7MB)

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Our Operating Licence allows us to supply water, wastewater, recycled water and stormwater services and sets the requirements around these operations.

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Plumbers and drainers – NSW Fair Trading

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Information for plumbers and drainers about safety, inspections and the plumbing code.

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Protection of the Environment Operations Act 1997

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This Act outlines the framework under which the EPA regulates Sydney Water. The aim of the Act is to protect, restore and enhance the environment.

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State Owned Corporations Act 1989

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This Act outlines the legislation under which state-owned corporations such as Sydney Water operate.

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Statement of Corporate Intent (1481KB)

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This Statement outlines how we will fulfil our commitment to our corporate objectives and the expectations of the NSW Government.

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Statement of Expectations (1100KB)

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The purpose of this Statement is to help Sydney Water ensure its strategic direction aligns with the Government's expectations. 

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Sydney Water Act 1994

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This Act established Sydney Water as a state-owned corporation and outlines the regulatory framework under which we operate.

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Sydney Water Regulation 2017

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This Regulation empowers Sydney Water to regulate controlled areas, certain aspects of plumbing and drainage, water restrictions, and damage to our property.

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监管信息

这些报告和链接解释了围绕我们业务的治理。

出版/链接 它是关于什么的

客户合约(6.4MB)

它列出了最低服务标准,并概述了作为顾客的权利和义务。

我们与你的合约(527KB)

每年我们都会将这份客户合同摘要连同账单一起发送给客户。

《2015大坝安全法》

该法案和《2019年大坝安全条例》提供了框架和活动,以确保大坝不会危及人身、财产或环境安全。

《2019大坝安全规例》

我们按照国家的要求管理大坝安全《2015大坝安全法》以及本条例。

2009年政府信息(公众获取)法案

该法案的重点是使政府信息易于获得。

《1992年独立定价和监管法庭法》

该法案概述了制定悉尼水价的法庭的结构和功能,并根据我们的经营许可证进行监管。

现代奴隶制宣言'22 (1.1MB)

本陈述分析了我们的业绩与《2018年现代奴隶制法案》(第五)展示我们如何在运营和供应链中应对奴役风险。

经营牌照(2.7MB)

我们的经营牌照准许我们提供水、污水、再造水及雨水服务,并就这些业务订定规定。

水管工和排水工人-新南威尔士州公平贸易

为水管工和排水工人提供有关安全、检查和管道规范的信息。

1997年环境保护行动法案

该法案概述了环境保护署管理悉尼水的框架。该法的目的是保护、恢复和改善环境。

《1989年国有公司法》

该法案概述了像悉尼水务公司这样的国有公司所依据的法律。

公司意向书(1481KB)

这份声明概述了我们将如何履行我们对公司目标的承诺和新南威尔士州政府的期望。

期望陈述书(1100KB)

本声明的目的是帮助悉尼水务公司确保其战略方向符合政府的期望。

1994年悉尼水法

该法案将悉尼水务公司确立为一家国有公司,并概述了我们运营的监管框架。

《2017年悉尼用水规例》

本条例授权悉尼水务公司对管制区域、管道和排水的某些方面、用水限制和对我们财产的损害进行监管。


Memorandums of understanding\r\n

These are the agreements we have in place with other agencies.

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Memorandum of understanding (MOU)Summary

Memorandum of Understanding with the Environment Protection Authority (EPA)

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This MOU provides the foundations for a cooperative relationship between the EPA and Sydney Water. It reflects the requirements of the Sydney Water Act and our Operating Licence.

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Memorandum of Understanding with the National Association of Testing Authorities (NATA)

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This MOU is between the Commonwealth of Australia and NATA to promote reliable results of measurement, testing, inspection and similar activities. The National Association of Testing Authorities (NATA) in the Life Sciences sector accredits Sydney Water.

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Memorandum of Understanding with Fire and Rescue NSW (2.9MB)

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This MOU provides strategies for Sydney Water and Fire and Rescue NSW to work together to ensure efficient and effective provision of water for firefighting. 

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Memorandum of Understanding with Fire and Rescue NSW and the NSW Rural Fire Service (4.9MB)

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This MOU governs the use of recycled water for firefighting purposes within Sydney Water's area of operations.

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Schedule 1 – List of schemes where recycled water is used for firefighting (7.7KB)

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This Schedule lists recycled water schemes, as at date of last issue (2012).

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Memorandum of Understanding with NSW Health (2.6MB)

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This MOU forms the basis of a cooperative relationship between Sydney Water and NSW Health. This includes arrangements for Sydney Water to report information on any events which may pose a risk to health.

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Memorandum of Understanding with the Water Administration Ministerial Corporation (5.1MB)

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This MOU provides the foundation for a cooperative relationship between the NSW Office of Water and Sydney Water. The aim is to ensure that Sydney Water meets the requirements under the regulation of the NSW Office of Water.

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谅解备忘录

这些是我们与其他机构达成的协议。

谅解备忘录(MOU) 总结

与环境保护局(环保署)签订谅解备忘录

这份谅解备忘录为环境保护署和悉尼水务公司之间的合作关系奠定了基础。它反映了悉尼水法和我们的经营许可证的要求。

与美国国家检测机构协会(NATA)签订谅解备忘录

本谅解备忘录由澳大利亚联邦和NATA签订,旨在促进测量、测试、检查和类似活动的可靠结果。生命科学部门的国家检测机构协会(NATA)对悉尼水公司进行了认证。

与新南威尔士州消防救援队谅解备忘录(2.9MB)

这份谅解备忘录为新南威尔士州的悉尼水务和消防救援部门提供了合作策略,以确保高效和有效地为消防提供用水。

与新南威尔士州消防救援和新南威尔士州农村消防局谅解备忘录(4.9MB)

本谅解备忘录规定了悉尼水务公司运营区域内用于消防目的的循环水的使用。

附表1 -使用再造水灭火的计划一览表(7.7KB)

本附表列出截至上一期(2012年)为止的循环用水计划。

与新南威尔士州卫生部门的谅解备忘录(2.6MB)

这份谅解备忘录是悉尼水务公司和新南威尔士州卫生部之间合作关系的基础。这包括安排悉尼水务公司报告可能对健康构成风险的任何事件的信息。

与水务部级公司的谅解备忘录(5.1MB)

这份谅解备忘录为新南威尔士州水务办公室和悉尼水务公司之间的合作关系提供了基础。目的是确保悉尼水务满足新南威尔士州水务办公室的监管要求。


Purchase order terms and conditions\r\n

As of 20 December 2022, Sydney Water’s Purchase Order Terms and Conditions have been updated.  This means, for all purchase orders issued by Sydney Water on or after 20 December 2022, the following Purchase Order Terms and Conditions will apply Purchase order terms and conditions (227KB)

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For all purchase orders which have been issued to you prior to 20 December 2022, the Purchase Order Terms and Conditions for the goods and services which have been purchased by Sydney Water under those prior purchase orders, will continue to apply as indicated below. 

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In summary: 

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采购订单条款和条件

2022年12月20日,悉尼水公司采购订单条款和条件已更新。这意味着,对于悉尼水务公司在2022年12月20日或之后发布的所有采购订单,如下所示采购订单条款和条件采购订单条款及条件(227KB)

对于所有在2022年12月20日之前发给您的采购订单采购订单条款和条件对于悉尼水务公司根据之前的采购订单购买的货物和服务,将继续适用如下所示。

总而言之:


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