报告和出版物

Keeping you up to date\r\n

It's important to us that we remain transparent about the way we do things through our reports. We also take our responsibility to all customers in Greater Sydney seriously, and want to keep you informed. The publications on this page are all about how we govern our business and let you know about the things we do.

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让您保持最新状态

对我们来说,重要的是,我们对通过报告的方式保持透明。我们还认真对待大悉尼的所有客户,并希望让您了解情况。此页面上的出版物都是关于我们如何管理业务,并让您知道我们所做的事情。

如果您找不到想要的东西


Customer guides\r\n

Our customer guides will help you to use our products and services.

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客户指南

我们的客户指南将帮助您使用我们的产品和服务。

\r\nPublication\r\nWhat the publication's about\r\n

Home haemodialysis (76.1KB)

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Information about allowances for water use for customers using haemodialysis machines at home.

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How to protect your fish (34.5KB)

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6 simple steps to condition our tap water for use in your aquarium.

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Water meter installation guide (945KB)

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Information for licensed plumbers on how to install a water meter.

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Water meter maintenance guide (496KB)

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Information for customers on how to maintain their water meters.

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Multi-level metering guide (1MB)

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Information for licensed plumbers on how to install water meters in multi-level buildings.

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How we respond to breaks and leaks (114KB)

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Explains how we rely on customers to identify leaks and breaks and what we'll do about these reports.

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出版物 出版物的内容

家庭血液透析(76.1KB)

有关使用血液透析机在家中使用的顾客用水津贴的信息。

如何保护鱼(34.5kb)

6个简单的步骤来调节我们的自来水以用于水族馆。

水表安装指南(945KB)

有关如何安装水表的许可水管工的信息。

水表维护指南(496KB)

客户有关如何维护水表的信息。

多级计量指南(1MB)

有关如何在多层建筑中安装水表的许可水管工的信息。

我们如何应对破裂和泄漏(114KB)

解释我们如何依靠客户来识别泄漏和中断以及我们将如何处理这些报告。


Waterwrap newsletters\r\n

These are the newsletters we send to residential customers with each bill.

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WaterWrap新闻通讯

这些是我们每笔账单上发送给住宅客户的新闻通讯。

 

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Newsletter editionWhat's in the newsletter

Waterwrap – August–October 2022

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$200 cash-back on eligible pool covers (offer extended till 31 October), desalination and a secure water supply, programs to improve waterway health in your suburb, and how we’re putting an end to ocean outfalls.

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Waterwrap – May–July 2022

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More unflushables from Bob, current water quality information, how WaterFix Residential can help you save, tips to maintain your meter, 1 July price change, and where we are on our reconciliation journey.

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Waterwrap – February–April 2022

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Water Wise Guidelines, how to get help with your bill, Annual Report, your contract and water quality information.

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Waterwrap – November 2021–January 2022

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Our new website, what you can flush down the loo, how to save water at home, support if COVID-19 has affected your income and the high quality of your water.

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新闻通讯版 新闻通讯中有什么

WaterWrap - 8月至2022年10月

合格的游泳池盖(延长到10月31日),淡化和安全的供水,改善郊区水道健康的计划以及我们如何终止海洋排放量的计划。

WaterWrap - 5月至7月2022年

鲍勃(Bob),当前的水质信息,Waterfix Residential如何帮助您节省,维护仪表的提示,7月1日的价格变化以及我们在和解旅程中的位置。

WaterWrap - 2月至20022年4月

Water Wise指南,如何获得账单,年度报告,合同和水质信息的帮助。

WaterWrap - 2021年11月至2022年1月

我们的新网站,您可以冲入厕所的内容,如何在家中节省水,如果Covid-19影响了您的收入和高质量的水。


Business update newsletters\r\n

These are the newsletters we send to business (non-residential) customers with each bill.

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业务更新新闻通讯

这些是我们通过每张账单发送给业务(非住宅)客户的新闻通讯。

\r\nNewsletter edition\r\nWhat's in the newsletter\r\n

Business update – August–October 2022

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2022 Water Efficiency Grant pilot to incentivise industry and manufacturers, desalination and a secure water supply, programs to improve waterway health in your suburb, and how we’re putting an end to ocean outfalls.

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Business update – May–July 2022

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New prices from 1 July, how your wastewater usage discharge factor (WUDF) affects your bill, when you’re entitled to rebates, deferring payments, and how we monitor your water quality.

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Business update – February–April 2022

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Our partnership with the Restaurant and Catering Association of Australia to tackle fats, oil and grease in wastewater, working for you behind the scenes, help with your bill, and keeping your water safe.

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新闻通讯版 新闻通讯中有什么

商业更新 - 8月至2022年10月

2022年水效率授予飞行员,以激励行业和制造商,淡化和安全的供水,改善郊区水道健康的计划,以及我们如何结束海洋出口。

业务更新 - 5月至7月2022年

从7月1日起的新价格,当您有权返回,推迟付款以及我们如何监视您的水质时,您的废水使用率排放系数(WUDF)如何影响您的账单。

业务更新 - 2月至20022年4月

我们与澳大利亚餐厅和餐饮协会的合作伙伴关系,以解决废水中的脂肪,油和油脂,在幕后为您工作,帮助您的账单并确保水的安全。


Reports\n

We publish many reports on our performance to the government, our regulators and our customers. We also produce research and environmental reports to inform our plans and strategies.

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报告

我们向政府,监管机构和客户发布了许多有关我们绩效的报告。我们还制作研究和环境报告,以告知我们的计划和策略。

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泄漏和休息

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Response times – water main breaks and leaks (204KB)

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This report analyses our performance in 2018–19 against the response times required under our Operating Licence 2015–2020.

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报告标题 报告的内容

响应时间 - 水主断裂和泄漏(204KB)

该报告将我们在2018 - 19年度的绩效分析了我们2015 - 2020年运营许可证所需的响应时间。

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环境

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Creating a circular economy precinct (Institute for Sustainable Futures) (1706KB)
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This report, prepared by the Institute for Sustainable Futures, promotes discussion around creating a circular economy precinct in Sydney, including processing organics from wastewater to create valuable by-products.

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EPA pollution monitoring data reports

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These webpages include the results of our water quality testing at our wastewater treatment plants, water filtration plants, the St Marys Advanced Water Treatment Plant, and air pollution reports.

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Annual environmental performance report 2020–21

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This report analyses our performance against our special objectives, as required by the Sydney Water Act 1994 and our environmental performance indicators.

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报告标题 报告的内容

创建一个循环经济区(可持续期货研究所)(1706KB)

该报告由可持续期货研究所编写,促进了有关在悉尼建立循环经济区域的讨论,包括从废水中加工有机物来创造有价值的副产品。

EPA污染监视数据报告

这些网页包括我们在废水处理厂,水过滤厂,St Marys先进的水处理厂和空气污染报告的水质测试结果。

年度环境绩效报告2020-21

本报告根据我们的特殊目标分析了我们的绩效1994年悉尼水法以及我们的环境绩效指标。

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质量管理

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Quality management system (QMS) – Compliance and performance report

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This report analyses our performance against our quality management system, as required under our Operating Licence.

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报告标题 报告的内容

质量管理系统(QMS) - 合规性和绩效报告

该报告按照我们的运营许可证,分析了我们针对质量管理系统的绩效。

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废水

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Sewage treatment system impact monitoring reports

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This webpage includes our wastewater monitoring plan and reports of the impact of each of our wastewater systems on the environment.

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报告标题 报告的内容

污水处理系统影响监测报告

该网页包括我们的废水监测计划,以及我们每个废水系统对环境的影响的报告。

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水效率

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Rainwater tank monitoring report (1006KB)
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This report is a 12-month study of water and energy use for 52 actual installations of rainwater tanks in Greater Sydney. These installations were in new homes and built under BASIX requirements.

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Water conservation report 2020–21 (2.6MB)

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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2020–21.

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Water conservation report 2019–20 (1.6MB)

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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2019–20.

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Water conservation report 2018–19 (1.6MB)

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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2018–19.

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报告标题 报告的内容

雨水坦克监测报告(1006KB)

该报告是一项为期12个月的水和能源利用研究,用于在大悉尼的52个雨水罐实际安装。这些装置在新房屋中,并根据Basix要求建造。

节水报告2020–21(2.6MB)

该报告概述了我们未来5年的节水计划,并报告了2020 - 21年的节水计划中节省的水。

节水报告2019–20(1.6MB)

该报告概述了我们未来5年的节水计划,并报告了2019 - 20年度节水计划中节省的水。

节水报告2018-19(1.6MB)

该报告概述了我们未来5年的节水计划,并报告了2018 - 19年度节水计划中节省的水平。

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水质和数量

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Daily drinking water report

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Insert your address to see the daily report confirming the performance of our water filtration plants and water delivery systems.

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Weekly water supply report

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Check how much water we supplied Greater Sydney using water from our water filtration plants.

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Water analysis

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Select 'Water quality report' and insert your address to see a full analysis of the drinking water in your area.

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报告标题 报告的内容

每日饮用水报告

插入您的地址,以查看每日报告,确认我们的水过滤厂和水输送系统的性能。

每周供水报告

检查我们使用水过滤厂的水提供了多少水。

水分析

选择“水质报告”,然后插入您的地址,以查看对您所在地区的饮用水的完整分析。

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研究与创新

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Adapting the East (5.5MB)

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This report covers 3 case study areas to analyse current and future heat impacts to people and infrastructure in Eastern Sydney. It includes how adaptation planning can help reduce heat stress and infrastructure heat failure in the future.

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Cooling Western Sydney (6.9MB)

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This report looks at the role of water in mitigating urban heat in Western Sydney by orienting development around a blue-green grid of parklands and waterways.

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Research and innovation highlights 2021 (5MB)

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This report showcases a selection of our research and innovation highlights from 2021. From the Sydney Water Innovation Festival to using artificial intelligence to predict tree root intrusion to sewers, this publication celebrates all things innovation.

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Research and innovation highlights 2019–20 (2.6MB)

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This report covers research and innovation in a challenging year where we faced extreme drought and unprecedented bushfires. The report includes over 170 projects, ranging from Internet of Things sensors and digital meters to urban cooling and liveability initiatives.

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Research and innovation highlights 2018–19 (1866KB)

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Covering over 170 research and innovation projects including the approval of the new research and innovation strategy, this document shows how we're bringing people and ideas together to do things differently.

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Water smart homes in Greater Sydney: A field guide for the future (13.5MB)

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This report presents the research from Stream 2 of a 3-part project conducted by the Institute for Sustainable Futures for Sydney Water. It explores how smart technologies may transform water-use practices in commercial buildings and homes in Greater Sydney, and particularly new areas in Western Sydney, over the next 10 years.

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Creating a water resilient city: Towards a sustainable and smart Eastern Harbour City

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Covering a selection of our innovative solutions, this document showcases how we are working to embed circular economy principles in our operations, transforming waterways into thriving and liveable spaces for the community, mitigating our impact on the climate and protecting the environment to help create a resilient and sustainable Eastern Harbour City. 

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报告标题 报告的内容

调整东方(5.5MB)

该报告涵盖了3个案例研究区域,以分析悉尼东部人民和基础设施的当前和未来热量影响。它包括适应计划如何有助于减少未来的热应力和基础设施热力故障。

冷却西悉尼(6.9MB)

该报告着眼于水在悉尼西部减轻城市热量中的作用,通过在公园和水道的蓝绿色网格周围取代发展。

研究与创新亮点2021(5MB)

该报告展示了我们的研究和创新的精选。从悉尼水创新节到使用人工智能来预测树的根源对下水道的侵入,该出版物庆祝了所有创新的事物。

研究与创新亮点2019-20(2.6MB)

该报告涵盖了一个充满挑战的一年的研究和创新,我们面临极端干旱和前所未有的丛林大火。该报告包括170多个项目,从物体传感器和数字电表到城市冷却和宜居性计划。

研究与创新亮点2018-19(1866KB)

该文档涵盖了170多个研究和创新项目,包括新研究和创新策略的批准,显示了我们如何将人们和思想聚集在一起以不同的方式做事。

大悉尼的水智能家园:未来的现场指南(13.5MB)

该报告介绍了由悉尼水研究所为可持续期货研究所开展的3部分项目的研究。它探讨了智能技术如何改变大悉尼的商业建筑和房屋中,尤其是悉尼西部的新地区。

建立一个富水的城市:朝着可持续且聪明的东部港口城市

本文档涵盖了我们的创新解决方案的选择,展示了我们如何在运营中嵌入循环经济原则,将水道转变为社区繁荣而宜居的空间,减轻我们对气候的影响并保护环境,以帮助创造弹性的环境和可持续的东部港口城市。


Regulatory information\r\n

These reports and links explain the governance around our business.

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监管信息

这些报告和链接解释了我们业务的治理。

\r\nPublication/link\r\nWhat it's about\r\n

Customer Contract (6.4MB)

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This sets out the minimum service standards and outlines your rights and obligations as a customer.

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Our contract with you (527KB)

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Each year we send this summary of the Customer Contract to customers with their bill.

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Government Information (Public Access) Act 2009

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This Act focuses on making government information readily available.

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Independent Pricing and Regulatory Tribunal Act 1992

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This Act outlines the structure and functions of the tribunal that sets Sydney Water prices and regulates compliance against our Operating Licence.

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Modern Slavery Statement '21

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The Modern Slavery Statement analyses our performance against the Modern Slavery Act 2018 (Cth) showing how we address slavery risks in our operations and supply chains.

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Operating Licence (2.7MB)

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Our Operating Licence allows us to supply water, wastewater, recycled water and stormwater services and sets the requirements around these operations.

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Plumbers and drainers – NSW Fair Trading

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Information for plumbers and drainers about safety, inspections and the plumbing code.

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Protection of the Environment Operations Act 1997

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This Act outlines the framework under which the EPA regulates Sydney Water. The aim of the Act is to protect, restore and enhance the environment.

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State Owned Corporations Act 1989

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This Act outlines the legislation under which state-owned corporations such as Sydney Water operate.

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Statement of Corporate Intent (1481KB)

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The Statement of Corporate Intent outlines how we will fulfil our commitment to our corporate objectives and the expectations of the NSW Government.

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Statement of Expectations (1100KB)

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The purpose of this Statement is to help Sydney Water ensure its strategic direction aligns with the Government's expectations. 

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Sydney Water Act 1994

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This Act established Sydney Water as a state-owned corporation and outlines the regulatory framework under which we operate.

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Sydney Water Regulation 2017

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This Regulation empowers Sydney Water to regulate controlled areas, certain aspects of plumbing and drainage, water restrictions and damage to our property.

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出版物/链接 它是什么

客户合同(6.4MB)

这列出了最低服务标准,并概述了您作为客户的权利和义务。

我们与您的合同(527KB)

每年,我们都会通过其账单发送此客户合同的摘要。

2009年政府信息(公共访问)法

该法案着重于使政府信息随时提供。

1992年独立定价和监管法庭法

该法案概述了法庭设定悉尼水价并规定符合我们的运营许可证的结构和职能。

现代奴隶制声明'21

现代奴隶制声明分析了我们针对2018年现代奴隶制法(CTH)显示我们如何解决运营和供应链中的奴隶制风险。

操作许可证(2.7MB)

我们的运营许可使我们能够提供水,废水,回收的水和雨水服务,并为这些操作提供要求。

水管工和排水器 - 新南威尔士州公平交易

水管工和排水器的信息有关安全,检查和管道法规。

《保护环境操作法》 1997年

该法案概述了EPA调节悉尼水的框架。该法案的目的是保护,恢复和增强环境。

1989年国有公司法

该法案概述了悉尼水公司等国有公司经营的立法。

公司意图声明(1481KB)

公司意图声明概述了我们将如何履行对公司目标和新南威尔士州政府的期望的承诺。

期望声明(1100KB)

该声明的目的是帮助悉尼水确保其战略方向与政府的期望保持一致。

1994年悉尼水法

该法案将悉尼水成为国有公司,并概述了我们经营的监管框架。

悉尼水法规2017

该调节使悉尼水能够调节管制区域,管道和排水的某些方面,水限制以及对我们财产的损害。


Memorandums of understanding\r\n

These are the agreements we have in place with other agencies.

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理解的备忘录

这些是我们与其他机构达成的协议。

\r\nMemorandum of understanding\r\nSummary\r\n

Memorandum of Understanding with the Environment Protection Authority (EPA)

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This MOU provides the foundations for a cooperative relationship between the EPA and Sydney Water. It reflects the requirements of the Sydney Water Act and our Operating Licence.

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Memorandum of Understanding with the National Association of Testing Authorities (NATA)

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This MOU is between the Commonwealth of Australia and NATA to promote reliable results of measurement, testing, inspection and similar activities. The National Association of Testing Authorities (NATA) in the Life Sciences sector accredits Sydney Water.

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Memorandum of Understanding with Fire and Rescue NSW (2.9MB)

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This MOU provides strategies for Sydney Water and Fire and Rescue NSW to work together to ensure efficient and effective provision of water for firefighting. 

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Memorandum of Understanding with Fire and Rescue NSW and the NSW Rural Fire Service (4.9MB)

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This MOU governs the use of recycled water for firefighting purposes within Sydney Water's area of operations.

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Schedule 1 – List of schemes where recycled water is used for firefighting (7.7KB)

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This Schedule lists recycled water schemes, as at date of last issue (2012).

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Memorandum of Understanding with NSW Health (2.6MB)

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This MOU forms the basis of a cooperative relationship between Sydney Water and NSW Health. This includes arrangements for Sydney Water to report information on any events which may pose a risk to health.

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Memorandum of Understanding with the Water Administration Ministerial Corporation (5.1MB)

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This MOU provides the foundation for a cooperative relationship between the NSW Office of Water and Sydney Water. The aim is to ensure that Sydney Water meets the requirements under the regulation of the NSW Office of Water.

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理解备忘录 概括

与环境保护局(EPA)的理解备忘录

该谅解备忘录为EPA和悉尼水之间的合作关系提供了基础。它反映了《悉尼水法》和我们的运营许可证的要求。

与全国测试当局协会(NATA)的理解备忘录

该谅解备忘录位于澳大利亚和纳塔联邦之间,以促进可靠的测量,测试,检查和类似活动的结果。生命科学领域的全国测试机构协会(NATA)认可悉尼水。

新南威尔士州消防和救援的理解备忘录(2.9MB)

该谅解备忘录为悉尼水和消防和救援新南威尔士州提供策略,以确保为消防提供有效的水提供水。

新南威尔士州消防和救援的理解备忘录和新南威尔士州农村消防局(4.9MB)

该谅解备忘录控制着在悉尼水域的运营区域内使用再生水作为消防目的。

附表1 - 用于消防的回收水的方案列表(7.7kb)

该时间表列出了回收的水计划,截至上一期的日期(2012年)。

新南威尔士州健康的理解备忘录(2.6MB)

该谅解备忘录构成了悉尼水与新南威尔士州健康之间的合作关系的基础。这包括悉尼水的安排,以报告有关可能对健康构成风险的任何事件的信息。

与水管理部长级公司的谅解备忘录(5.1MB)

该谅解备忘录为新南威尔士州水与悉尼水之间的合作关系奠定了基础。目的是确保悉尼水符合新南威尔士州水办公室规定的要求。


Purchase order terms and conditions\r\n

Where Sydney Water has issued you with a purchase order, the following terms and conditions apply to that purchase order:

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采购订单条款和条件

悉尼水向您颁发采购订单的地方,以下条款和条件适用于该采购订单:


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