政策

Understand where we stand\r\n

If you want to know how we make decisions on everything from pricing, building applications and the environment to how we manage our business, check out our policies. We base all our decisions on policy to make sure we're consistent and fair. 

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了解我们的立场

如果您想知道我们是如何从定价、构建应用程序和环境到如何管理业务等各个方面做出决策的,请查看我们的政策。我们所有的决定都基于政策,以确保我们的一致性和公平性。


Accounts and billing\r\n

Need to know our position about charges on your bill or when we'll give you a rebate? Read these policies to find out.

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Policy nameWhat the policy is about
Allowances and rebates on your bill (363KB)Explains when we'll give you a credit on your bill, or other help.
Overdue payments (156KB)Explains what we'll do if you don't pay your bill.
Payment assistance (139KB)Explains how we can help, if you're having difficulty paying your bill.
Service and usage charges (136KB)Explains how we charge you.
Wastewater charges for non-residential customers (600KB)Explains how wastewater usage charges apply to business customers.
Water meters (138KB)Explains who owns and is responsible for maintaining the meter we use to charge you correctly.
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帐目及帐单

想知道我们对您的账单收费的立场,或者我们什么时候给您折扣?阅读这些政策就能找到答案。

政策的名字 这个政策是关于什么的
帐单上的津贴及回佣(363KB) 解释什么时候我们会给你赊账,或者其他帮助。
逾期付款(156KB) 解释了如果你不付钱我们会怎么做。
付款协助(139KB) 解释了如果你有支付账单的困难,我们如何帮助你。
服务及使用费用(136KB) 这就解释了我们如何收费。
非住宅客户的排污费(600KB) 解释废水使用收费如何适用于商业客户。
水表(138KB) 解释谁拥有并负责维护我们用来正确收费的电表。

Plumbing, building and developing\r\n

Do you need to connect to our pipes? Are you subdividing a property? Read these policies to find out what you need to know and do.

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Policy nameWhat the policy is about
Acquisition of land for trunk drainage within the Rouse Hill development area (342KB)Explains how we acquire land for trunk drainage in the Rouse Hill area.
Bonding of works (171KB)Explains when we need a security bond before we extend or adjust our pipes. 
Building bridges over our open stormwater channels (323KB)Explains our requirements for building bridges over open stormwater channels.
Building over or adjacent to our stormwater assets (158KB)Explains what to do if you're building over or next to our stormwater assets.
Community title subdivision (349KB)Explains how to connect services to properties in this type of subdivision. 
Connecting to our systems (291KB)Explains how to connect to our water or wastewater pipes.
Documentation of standards for easements over private service lines (305KB)Explains what to do when you're creating an easement over a private service line.
Entry onto third party property (239 KB)Explains what we do when we need access to a private property to extend our pipes.
Funding infrastructure to service growth (335KB)Explains who pays to build our new water and wastewater pipes. 
Minor service extensions (329KB)Explains how we assess applications for minor service extensions.
On-site stormwater detention (263KB)Explains our requirements if you need to install an on-site stormwater detention system.
Property development connection requirements (331KB)Explains how to organise connections to our water or wastewater pipes for new properties.
Your responsibilities when connected to our services (358KB)Explains your responsibilities when you have a connection to our pipes. 
Stormwater connections to natural waterways (258KB)Explains our requirements for stormwater connections to natural waterways.
Stormwater quality targets (269KB)Explains the stormwater quality targets you must meet.
Building over and adjacent to Sydney Water assets (518KB)Explains when we’ll allow buildings and structures over or near our assets.
Listed provider scheme managementExplains how we manage different types of non-compliances and the actions we may take in relation to those non-compliances.
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管道,建筑和开发

你需要连接我们的管道吗?您正在细分一个属性吗?阅读这些政策,找出你需要知道和做什么。

政策的名字 这个政策是关于什么的
在劳士山发展区内征用土地作干渠工程(342KB) 解释了我们如何在劳斯山地区获得土地用于干渠。
工程连接(171KB) 解释了我们在扩建或调整管道之前什么时候需要安全保障。
在开放雨水渠上建造桥梁(323KB) 解释我们在开放的雨水通道上建造桥梁的要求。
在我们的雨水资产上或附近兴建建筑物(158KB) 解释了如果你在我们的雨水资产上面或旁边建房子该怎么做。
社区业权分区(349KB) 解释如何将服务连接到这种类型细分中的属性。
连接到我们的系统(291KB) 解释如何连接到我们的水或废水管道。
私人服务线路上地役权的标准文件(305KB) 解释当你在私人服务线上建立地役权时该怎么做。
进入第三者物业(238kb) 这就解释了当我们需要进入私有财产来扩展管道时会怎么做。
资助基础设施以服务增长(325kb) 解释了谁为我们的新水管和污水管买单。
小型服务扩展(329KB) 解释我们如何评估小型服务扩展的应用程序。
现场雨水滞留(263KB) 说明如果您需要安装现场雨水滞留系统,我们的要求。
物业发展连接要求(331KB) 解释如何组织连接到我们的水或废水管道的新物业。
当连接到我们的服务时,您的责任(358KB) 当你连接到我们的管道时,这就解释了你的责任。
雨水接驳至天然水道(258KB) 解释了我们对雨水与自然水道连接的要求。
雨洪水质指标(269KB) 解释你必须达到的雨水水质指标。
位于悉尼水务公司资产之上及邻近的建筑物(518KB) 解释了什么时候我们会允许建筑物靠近我们的资产。
上市供应商方案管理 解释我们如何管理不同类型的不符合规定,以及我们可能针对这些不符合规定采取的措施。

Water and the environment\r\n

How do we help protect the environment? Read these policies to find out.

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Policy nameWhat the policy is about
Drinking water management (218KB)Explains our commitment to providing safe and reliable drinking water.
Environmental (306KB)Explains our commitment to protecting the environment.
Recycled water management (223KB)Explains our commitment to providing fit-for-purpose recycled water.
Sewer mining (43.1KB)Explains how we approve companies to draw sewage from our wastewater system. 
Stormwater fencing (354KB)Explains how we install and maintain fences around our stormwater assets to protect the public. 
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水与环境

我们如何帮助保护环境?阅读这些政策就能找到答案。

政策的名字 这个政策是关于什么的
饮用水管理(218KB) 解释了我们对提供安全可靠饮用水的承诺。
环境(306 kb) 解释了我们对保护环境的承诺。
再造水管理(223KB) 解释了我们提供适合用途的循环再造水的承诺。
污水渠采矿(43.1KB) 解释了我们如何批准公司从我们的废水系统中抽取污水。
雨水围栏(354KB) 解释我们如何在我们的雨水资产周围安装和维护栅栏,以保护公众。

About us\r\n

How do we manage the things you can't see when you turn on your tap? Read these policies to find out. 

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Policy nameWhat the policy is about
Community and stakeholder engagement (179KB)Explains how we consult the community and stakeholders.
Complaint (143KB)Explains how we handle complaints.
Family violence assistance (136KB)Explains how we assist customers affected by family or domestic violence.
PrivacyThis webpage explains how we manage your personal information to ensure it's secure and protected from misuse. 
Sponsorship and donations (91.7KB)Explains how we help the community through sponsorship and donations.
Unsolicited proposals (95.4KB)Explains how we assess business proposals we didn't request.
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关于我们

当你打开水龙头时,我们如何管理你看不到的东西?阅读这些政策就能找到答案。

政策的名字 这个政策是关于什么的
社区和利益相关方的参与(179KB) 解释我们如何咨询社区和利益相关者。
投诉(143 kb) 解释我们如何处理投诉。
家庭暴力援助(136KB) 解释我们如何帮助受家庭暴力或家庭暴力影响的客户。
隐私 本网页解释我们如何管理您的个人信息,以确保其安全和免受滥用。
赞助及捐款(91.7KB) 解释我们如何通过赞助和捐赠来帮助社区。
非应邀建议书(95.4KB) 解释了我们如何评估我们没有要求的商业提案。

联系我们
如果我们的政策没有解释你需要知道的,请联系我们


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