我们如何提供信息

What would you like to know?\r\n

As an organisation serving over 5 million people every day, we deal with lots of information. This includes many documents. Most of our documents are about our core services of water, recycled water, wastewater and stormwater. You'll find a lot of information by searching on this website. But there are other ways to access information if you can't find it here.

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你想知道什么?

作为一个每天为超过500万人服务的组织,我们处理了很多信息。这包括许多文件。我们的大多数文件都是关于我们的核心水服务,再生水,废水和雨水。通过在此网站上搜索,您将找到很多信息。但是,如果您在这里找不到信息,还有其他方法可以访问信息。


Open access information \r\n

We publish a range of documents in a readily accessible format on our website. We also proactively release information that may be of interest to the public. All this open access information is available on our website free of charge:

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开放访问信息

我们在我们的网站上以易于访问的格式发布了一系列文档。我们还主动发布可能引起公众感兴趣的信息。所有这些开放访问信息都可以在我们的网站上免费获得:


Accessibility on our website\r\n

We want to make our information accessible to everyone. We’ve designed our website to meet the web content accessibility guidelines version 2.0 (WCAG 2.0) at AA level. Please contact us if you have problems accessing our content. If you can't find the specific information you want on our website, you can apply using the Government Information (Public Access) process.

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我们网站上的可访问性

我们希望使每个人都可以访问我们的信息。我们设计了我们的网站以满足Web内容可访问性指南2.0版(WCAG 2.0)在AA级别。联系我们如果您在访问我们的内容方面遇到问题。如果您无法在我们的网站上找到所需的特定信息,则可以使用政府信息(公共访问)流程进行申请。

我们遵守2009年政府信息(公共访问)法(新南威尔士州)
该法案通常被称为《 GIPA法》,重点是使政府信息随时提供。GIPA法取代了1989年信息自由法。您可以访问GIPA法或从信息和隐私委员会


Public Access Disclosure Log\r\n

We update our Disclosure Log each quarter. It lists information we've released in response to formal access applications under the GIPA Act that may be of interest to the public. You can access this information without formal application by calling the GIPA Officer on 8849 6834 during working hours or by emailing GIPA@sydneywater.com.au.

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View the latest Sydney Water Disclosure Log (235 KB), which was updated in February 2022.

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公共访问披露日志

我们每个季度更新我们的披露日志。它列出了我们发布的信息,以应对公众可能感兴趣的《 GIPA法》规定的正式访问申请。您可以通过致电GIPA官员访问此信息,而无需正式申请8849 6834在工作时间或通过电子邮件gipa@sydneywater.com.au

查看最新悉尼水披露日志(235 KB),它于2022年2月更新。


Applications for information\r\n

If you can't find the information you need, you can contact us. We welcome enquiries from our customers and will do our best to help.

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If you still need more information, you can apply formally using the Government Information (Public Access) Act 2009 access application form (818KB). There's a $30 application fee

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Read our Agency Information Guide (461KB) to learn more about accessing information.

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信息申请

如果找不到所需的信息,可以联系我们。我们欢迎我们的客户询问,并尽力帮助您。

如果您仍然需要更多信息,则可以使用2009年政府信息(公共访问)法访问申请表(818KB)。有30美元的申请费

阅读我们的代理信息指南(461KB)要了解有关访问信息的更多信息。

Where to send your application\r\n

Email your completed form to GIPA@sydneywater.com.au (pay by EFT) or mail it (with a cheque or money order payable to Sydney Water) to:
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Government Information (Public Access) Officer
\r\nSydney Water
\r\nPO Box 399
\r\nPARRAMATTA  NSW  2124

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在哪里发送申请

通过电子邮件将您完成的表格发送给gipa@sydneywater.com.au(通过eft付款)或邮寄(以支票或汇票应支付给悉尼水)至:

政府信息(公共访问)官员
悉尼水
邮政信箱399
新南威尔士州帕拉马塔2124

How to get the information you need
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To ensure you get the information you need, please be as specific as possible. For example, if you know the date or title of the document you want, include this information on your application form. Please send any questions on how to apply to the GIPA Officer by email at GIPA@sydneywater.com.au or you can call 8849 6834.

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如何获取所需的信息

为了确保您获得所需的信息,请尽可能具体。例如,如果您知道所需文档的日期或标题,请在申请表中包含此信息。请发送有关如何通过电子邮件向GIPA官员申请的任何疑问gipa@sydneywater.com.au或者你可以打电话8849 6834

When to expect a response
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We'll notify you of our decision about your application in 20 working days, unless you agree to extend the time. We may extend the processing time if we need to consult with a third party or access records from archives.

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什么时候期待回应

除非您同意延长时间,否则我们将在20个工作日内通知您有关您的申请的决定。如果需要咨询第三方或档案中的访问记录,我们可能会延长处理时间。


Information sharing\r\n

We proactively share information with the Shareholder Ministers and/or Portfolio Minister. This information is about our commercial performance and anything we think may raise community concerns. Read our Continuous Disclosure Policy (113KB) to find out more about how we disclose information to the NSW Government.

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信息共享

我们主动与股东部长和/或投资组合部长分享信息。这些信息是关于我们的商业绩效以及我们认为可能引起社区关注的任何事情。阅读我们的连续披露政策(113KB)要了解有关我们如何向新南威尔士州政府披露信息的更多信息。


Corruption hotline\r\n

We're committed to being fair, honest, safe and responsible in all that we do. If you suspect corrupt behaviour from any of our staff or contractors, please let us know immediately. We promise to keep your details confidential.

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腐败热线

我们致力于公平,诚实,安全和负责。如果您怀疑我们任何员工或承包商的腐败行为,请立即让我们知道。我们保证将您的细节保密。

Call the independent corruption hotline 
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Our independent corruption hotline 1800 500 965 is managed by KPMG. You can also report confidentially online at KPMG Faircall or write to KPMG Faircall's secure postal address: 

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The Faircall Manager
\r\nKPMG Forensic
\r\nPO Box H67
\r\nAUSTRALIA SQUARE  NSW  1213

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To find out more, read the Privacy Statement: Faircall.

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致电独立腐败热线

我们的独立腐败热线1800 500 965由毕马威(KPMG)管理。您也可以在毕马威Faircall上在线秘密报告,也可以写信给毕马威Faircall的安全邮政地址:

Faircall经理
毕马威法证
邮政信箱H67
澳大利亚广场新南威尔士州1213

要了解更多信息,请阅读隐私声明:Faircall

Report corrupt behaviour to Sydney Water
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If you prefer, we invite you to get in touch with Simon Granville, Head of Internal Audit, Sydney Water. 

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向悉尼水报告腐败行为

如果您愿意,我们邀请您与悉尼水的内部审计负责人西蒙·格兰维尔(Simon Granville)取得联系。

International Standards Organisation (ISO)\r\n

ISO standards relate to quality, environment, safety and security management systems. They're designed to help us ensure we continue to meet the needs of our customers, regulators and other stakeholders while meeting our statutory and regulatory requirements.

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国际标准组织(ISO)

ISO标准与质量,环境,安全和安全管理系统有关。它们旨在帮助我们确保我们继续满足客户,监管机构和其他利益相关者的需求,同时满足我们的法定和监管要求。


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