我们如何提供信息

What would you like to know?\r\n

As an organisation serving over 5 million people every day, we deal with lots of information. This includes many documents. Most of our documents are about our core services of water, recycled water, wastewater and stormwater. You'll find a lot of information by searching on this website. But there are other ways to access information if you can't find it here.

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你想知道什么?

作为一个每天为超过500万人服务的机构,我们要处理大量的信息。这包括许多文档。我们的大部分文件都是关于水的核心服务,回收水、废水及雨水。你可以在这个网站上找到很多信息。但如果你在这里找不到信息,还有其他途径可以获取。


Open access information \r\n

We publish a range of documents in a readily accessible format on our website. We also proactively release information that may be of interest to the public. All this open access information is available on our website free of charge:

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开放存取信息

我们在我们的网站上以方便查阅的格式发布了一系列文件。我们也会主动发布公众可能感兴趣的信息。所有这些公开查阅资料均可在我们的网站免费查阅:


Accessibility on our website\r\n

We want to make our information accessible to everyone. We’ve designed our website to meet the web content accessibility guidelines version 2.0 (WCAG 2.0) at AA level. Please contact us if you have problems accessing our content. If you can't find the specific information you want on our website, you can apply using the Government Information (Public Access) process.

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我们网站的可访问性

我们希望每个人都能获得我们的信息。我们设计了我们的网站来满足网页内容易访问性指引版本2.0 (WCAG 2.0)在AA级别。联系我们如果您访问我们的内容有问题。如果您在我们的网站上找不到您想要的特定信息,您可以使用政府信息(公共访问)流程进行申请。

我们遵守2009年政府信息(公众获取)法案(新南威尔士州)
该法案通常被称为GIPA法案,其重点是使政府信息易于获取。GIPA法案取代了《1989年信息自由法》.您可以访问报告里的行为或者从中学到更多资讯及私隐委员会


Public Access Disclosure Log\r\n

We update our Disclosure Log each quarter. It lists information we've released in response to formal access applications under the GIPA Act that may be of interest to the public. You can access this information without formal application by calling the GIPA Officer on 8849 6834 during working hours or by emailing GIPA@sydneywater.com.au.

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View the latest Sydney Water Disclosure Log (235 KB), which was updated in February 2022.

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公众查阅资料披露日志

我们每季度更新披露日志。它列出了我们根据GIPA法案发布的对公众可能感兴趣的正式访问申请的回应信息。您可以通过致电GIPA官员访问这些信息,而无需正式申请8849 6834在工作时间或通过电子邮件GIPA@sydneywater.com.au

查看最新的悉尼水泄漏日志(235kb),于2022年2月更新。


Applications for information\r\n

If you can't find the information you need, you can contact us. We welcome enquiries from our customers and will do our best to help.

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If you still need more information, you can apply formally using the Government Information (Public Access) Act 2009 access application form (818KB). There's a $30 application fee

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Read our Agency Information Guide (461KB) to learn more about accessing information.

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申请资料

如果你找不到你需要的信息,你可以联系我们.欢迎客户垂询,我们将尽力为您效劳。

如果您仍然需要更多信息,您可以使用2009年政府信息(公众获取)法案访问申请表格(818KB).申请费是30美元

阅读我们的机构资料指南(461KB)了解更多有关访问信息的信息。

Where to send your application\r\n

Email your completed form to GIPA@sydneywater.com.au (pay by EFT) or mail it (with a cheque or money order payable to Sydney Water) to:
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Government Information (Public Access) Officer
\r\nSydney Water
\r\nPO Box 399
\r\nPARRAMATTA  NSW  2124

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把申请寄往哪里

将填妥的表格电邮至GIPA@sydneywater.com.au(EFT付款)或邮寄(连同支票或汇票,收款人为Sydney Water)至:

政府资讯主任(公众谘询
雪梨水
邮箱399
帕拉马塔新南威尔士州2124

How to get the information you need
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To ensure you get the information you need, please be as specific as possible. For example, if you know the date or title of the document you want, include this information on your application form. Please send any questions on how to apply to the GIPA Officer by email at GIPA@sydneywater.com.au or you can call 8849 6834.

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如何获取你需要的信息

为了确保你得到你需要的信息,请尽可能详细。例如,如果你知道你想要的文件的日期或标题,在你的申请表上包括这些信息。如有任何有关如何申请的问题,请电邮至GIPA@sydneywater.com.au或者你可以打电话8849 6834

When to expect a response
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We'll notify you of our decision about your application in 20 working days, unless you agree to extend the time. We may extend the processing time if we need to consult with a third party or access records from archives.

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何时期待回应

我们将在20个工作日内通知你我们对你的申请的决定,除非你同意延长时间。如果我们需要咨询第三方或查阅档案,我们可能会延长处理时间。


Information sharing\r\n

We proactively share information with the Shareholder Ministers and/or Portfolio Minister. This information is about our commercial performance and anything we think may raise community concerns. Read our Continuous Disclosure Policy (113KB) to find out more about how we disclose information to the NSW Government.

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信息共享

我们积极与股东部长和/或投资组合部长分享信息。这些信息是关于我们的商业表现和任何我们认为可能引起社区关注的信息。阅读我们的持续披露政策(113KB)了解我们如何向新南威尔士州政府披露信息。


Corruption hotline\r\n

We're committed to being fair, honest, safe and responsible in all that we do. If you suspect corrupt behaviour from any of our staff or contractors, please let us know immediately. We promise to keep your details confidential.

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腐败热线

我们致力于在我们所做的一切中做到公平、诚实、安全和负责。如果你怀疑本署员工或承建商有贪污行为,请立即通知我们。我们保证对您的资料保密。

Call the independent corruption hotline 
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Our independent corruption hotline 1800 500 965 is managed by KPMG. You can also report confidentially online at KPMG Faircall or write to KPMG Faircall's secure postal address: 

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The Faircall Manager
\r\nKPMG Forensic
\r\nPO Box H67
\r\nAUSTRALIA SQUARE  NSW  1213

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To find out more, read the Privacy Statement: Faircall.

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致电独立贪污热线

我们的独立贪污热线1800 500 965由毕马威管理。您也可以在KPMG Faircall的网上秘密报告,或写信到KPMG Faircall的安全邮政地址:

Faircall经理
毕马威法医
邮箱H67
澳大利亚广场,NSW 1213

要了解更多,请阅读隐私声明:Faircall

Report corrupt behaviour to Sydney Water
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If you prefer, we invite you to get in touch with Simon Granville, Head of Internal Audit, Sydney Water. 

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向悉尼水务公司报告腐败行为

如果您愿意,我们邀请您与悉尼水务公司内部审计主管Simon Granville联系。

International Standards Organisation (ISO)\r\n

ISO standards relate to quality, environment, safety and security management systems. They're designed to help us ensure we continue to meet the needs of our customers, regulators and other stakeholders while meeting our statutory and regulatory requirements.

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国际标准组织(ISO)

ISO标准与质量、环境、安全和保安管理体系有关。它们旨在帮助我们确保继续满足客户、监管机构和其他利益相关方的需求,同时满足我们的法律和监管要求。


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